Address: | 229 Sullivan St, New York, NY 10012, USA |
Phone: | +1 212-961-6790 |
Site: | sullivanlocksmithservices.com |
Rating: | 4.8 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Perry Thies
I was locked out of my house and didnt have a spare key, so I panicked and checked online for a locksmith -- these guys popped up, so I gave them a call after trying a few other places that were super pricey. The emergency technician would arrive to assess the situation. The technician contacted me immediately and gave me an ETA, and arrived promptly when he said he would! I really appreciated that. When he got here, he was incredibly polite, professional, and courteous with his service. He gave me a very reasonable quote, and performed proceeded to evaluate the situation. Turns out, I had a very secure lock, but he was able to get it open in no time without leaving any damage (using fancy airlock technology). Everything was super easy and convenient, couldnt have asked for better service (I was really stressed about it, but they handled it so professionally!) Overall, these guys were very efficient, very professional, and absolutely reliable. I would 100% recommend them to anybody who needs quick, professional service.
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mike shim
1) Five stars and they deserve it! Heres what went down. Just moved into a new apartment building in Soho that required tenants to purchase their own locks, Easy, right? Far from it. Turns out it requires a custom extension kit for a 3 inch sound proof door(?) and apparently those are hard to find these days. So hard to find that I drove all around New York with no luck. Interacted with some of the rudest/conceited locksmiths around. Then I found this gem and Arthur. Not only did he treat me like a human being, he was completely thorough in his explanation. A whole day driving around various locksmiths only to finally understand my situation when Arthur explained it. He told me that he didnt have it but was going to look into it and reach out the next day. I was skeptical so I just continued on with my search. To my amazement he texted me the next day and told me he found one and could have it ready if I wanted it. Long story short: go to this place and go to Arthur.
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Joseph P
Arthur is someone who truly cares about his customers & their experiences. When he met me at my building, my doorman saw him & said "Sullivan! This guys the best!" I trust my doorman. In fact, I was so impressed with him & his concern for his customers, their safety & the reputation of his business, that I asked him for his card so that I can refer him to my real estate clients. I have to say, if I hadnt gotten locked out I wouldnt have met Arthur. Its funny how things work out sometimes. Im glad I now have a locksmith & neighbor who I can trust & send my own clients to. He might be one of the nicest people I have met. I highly recommend him.
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Wilfred D. Campbell
Best locksmith experience ever! I was locked out of my apartment (spare key had been stolen) and Steve was here within 15minutes of calling, ready to help. Super friendly attitude which was much needed as I was really stressing out. Started inspecting and opening the lock right away. This is the speediest customer service I have ever experienced, would highly recommend this company for any locksmith needs. Super reasonable pricing, very quick response and service times, and amazing employees. Steve really saved the day and I cant thank him enough.
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Haley Kaye
Update: I hate to do this but I have to change my review. One time I was locked out and it cost me about $180. Next time it was $425 (both at inconvenient hours). Thats just ridiculous and theres absolutely no reason for the price hike! Even the locksmith couldnt give me a real reason why it was exorbitant. Unfortunate because I was so satisfied with their previous customer service. It doesnt cost $425 to use a drill to break a lock. Excellent service and arrived in 15 mins to install a new lock. Would definitely recommend!
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Zina Gulkarova
Thumbs up to Sullivan Locksmith, they are awesome. I spoke to Arthur on the phone Thursday afternoon, told him what I wanted he said he could do it. Quoted me an exact price, came to rekey my Medeco lock, did it for the price he said he would and even included an extra key for me. Id definitely recommend him to anyone. He even talked me out of some pricier ideas I had in my head and talked sense into me. Ill definitely be using him in the future.
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edith pullin
Had that dumb moment when you close your front door and immediately realize that the keys are inside. I picked this locksmith from a quick yelp search and I was glad I did. They were transparent in their pricing and tried to keep it as cheap as possible for me. Leo did a great job at picking the lock and saving me from having to pay to replace it. All the yelp reviews were very helpful and accurate about them. Thanks again!
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Devon Gordan
The locksmith tried twice to duplicate my multilock keys and failed to do it correctly. Both keys would not even GO INTO the lock. When I asked for my money back he shorted me money, threw it at me and was extremely rude, telling me that I was lucky he gave me anything back. Highly unprofessional and unrecommended to all and everyone. I sincerely hope they go out of business sooner than later.
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Robert Colvin
Last week I arrived to visit my aunt in New York City, problem was that she forgot to leave me a key with the doorman. I decided to look for a locksmith online and came across this locksmith. Few minutes after my call, the technician was at my door step. He was able to shim the door open and get me in within 5 minutes. I promised to give him a review for his great service, thank you Doug!!
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Charles Brown
This is the locksmith I can trust. I used this company many times for my building. All technicians from this locksmith have good skills and professional knowledge. Todays David changed 2 locks of the basements old door; he switched the unsafe lock to the very safe and strong deadbolt. I used called different locksmiths until I found this locksmith company. I would keep using this place.
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Ethan I. Lipkind
These guys are absolutely INCREDIBLE! I needed a security key copied on Sunday and the store was closed. Someone came in just to do one job and did not take a penny over the regular rate. Moreover, the job was tricky because it was a secure key and most shops couldnt even manage it. I am so impressed by the quality of service and dedication to the job. HUGE A+
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Ida Fuller
The key to my front gate bent and my landlord was going to charge me $$$ to replace it. Crossing my fingers, I stopped at this locksmith shop, and the locksmith immediately straightened it out, I tested it came back to his store, and didnt charge me anything. Its working great, and I am so appreciative! I will definitely take all of my future business to them!
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Eli Yakubov
Was locked out of my apartment yesterday. Found Sullivan locksmith on yelp and decided to go with them. They were great, got here in less than 15mins although he told me it was going to take him 20mins. Got me back into the apartment quickly. Also their service is reasonably priced! Over all great people, service and reliable, highly recommend their service!!
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DJ Hypnotic
Stopped at this local shop instead of heading to home depot as I just needed some keys made. I was in and out of there in under 5 minutes. I walked in and was immediately greeted by an older gentleman, he was super attentive, cut me a new key in lighting fast speed and gave me a free key chain. Saved me a trip to home depot and found my new local key spot.