Address: | 1306 2nd Ave, New York, NY 10065, USA |
Phone: | +1 212-744-4499 |
Site: | umbrellalocksmith.com |
Rating: | 2.6 |
Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed Closed |
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Adam S
***Consumer BEWARE*** Wow, you guys got me good on this one! Last night while attending A holiday event with my family in Richardson I lost the keys to my truck. I called this company today because I thought it was the same one I used twice over a year ago, looks like scammers bought the name out. Rafael was the owner when I used them and at the time he was a 1-2 man operation. When asking for Rafael, I received the typical "Hes no longer with the company." I called this afternoon to have them pop the lock AND MAKE A REPLACEMENT KEY! I have my friend drop me off at my truck in the cold to meet the guy, he pops the lock and charges me 95$! AFTER TAKING MY CARD PAYMENT, he tells me he cant make keys, so the office is going to call me to send the guy who makes keys. He leaves and minutes later I get a call saying the key guy is busy on other jobs and wont be available until tomorrow! There I am stranded in the cold with an unlocked truck, but no key to drive it, and out 95$ for the unlock. I am guessing I was supposed lock my truck again and schedule another appointment tomorrow for another unlocking fee of 95$ plus a charge for them to make a key. The guy on the phone refused to refund my money as his service was of no help, then hung up on me. I have a feeling they prey on people like this quite often. I proceeded to call Lock-Doc and they came out to make a key for a fair price. I asked the tech what they charge to pop a lock and he said 65$. The recent reviews appear to be fake, as they are short, bland, and most of the people have only reviewed this company. Good job guys, I hope you all can sleep at night knowing you pulled a quick one on a combat veteran that served to protect your freedom to scam people in this very way. Consumers, STAY AWAY from this company!
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Anonymous User
This place was terrible! I have been a total of six times and only come out with two working keys!! When i called to complain the manager said it was MY fault cause I was costing them money by having them make extra keys. Sorry I wanted a key that worked! I have a regular apartment key in a brand new building. The first time I tried to get a key made it didnt work. Took it back and they fixed it. Second time (same lock) it didnt work. Again I took it back for another copy and they made one that worked. Last week I took the same original key to make a copy for my parents. I came home and it didnt work. I took it back today for them to fix. Third time this round. They normally get it right the second time (which is a huge pain) but this time they didnt even do that! I called to complain because I have guests this weekend and need an extra key!
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v c
These guys are the MOST expensive in all of Manhattan! I was locked out of prewar apartment (side button on door was not pushed out). A Sunday night. Not only did Umbrella say it was $125 JUST TO COME, but it was an additional minimum of $159 and UP depending on lock! There was no key lock, nor Medeco as door wasnt locked by a key! Since Id seen it done before and knew it was easy to unlock my door this way: my doubtful friend ended up sliding a credit card in side of door and lock popped while I was still on phone! Not only that, but lock place I called after Umbrella gave me price of $79 flat! I was giving them address when credit card unlocked door which I had explained to Umbrella was all it takes!
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Bajrang Agarwal
Just be careful of this company. Firstly they are crooks. They charged my credit card twice in the amount of $304.57 on February 8th, 2016 and then again 5 months later on July 7th - which means they keep credit card information on file which is illegal. Make sure when you pay by credit card keep checking your statements. I informed the credit card company and reported them to BBB. Secondly they are a huge rip off, I got locked out of my apt and they charged me $304.57 X 2 (illegally) I would never use this service again.
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Alan Massarsky
Long overdue! Ami came to our apartment which at the time was under construction and made recommendations. We wanted new locks for the front door, peek hole and new hardware (also a safe).He immediately forwarded a proposal along with links of what he was recommended. His serviceman came on time, worked neatly and we could not have been happier. I would highly recommend this company!
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Patty Gutentag
Ami was very helpful. My lock of less than a year ( which I paid emergency service and fee plus lock ) was faulty and he sent someone over right away and replaced lock at no charge.
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Anonymous User
Was locked out. These guys were prompt, knew what they were doing, got me back in my place for a reasonable price. Couldnt have asked for anything more.
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Maxwell Bent
Ami & his team are great. Very reliable and equally knowledgeable. I highly recommend Umbrella Locksmith.
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Hannah Reinhardt
Highly recommend! They are professional, helpful and reliable. I will definitely be using them again.
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Anonymous User
Crazily expensive, crazy service, crazy guys. They just rip you off.
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martin garcia
Good old Fashion hospitality and experienced technicians