Address: | 1211 Amsterdam Ave, New York, NY 10027, USA |
Rating: | 2 |
A
Anonymous User
all i probably need to say is that they ruined my wedding dress with dark yellow spots all over it and caused the silk to shrivel up. they said sorry and offered to re-do it. really? Theyve already ruined it and Im going to give it back to them to make it even worse??? but no, thats not all. they also ruined my husbands $600 Kenneth Cole suit - it bunches up at the back now. they said the bunching is b/c the lining shrunk b/c the suit is "poor quality." if the lining shrunk, isnt that the dry cleaners fault? noooo, not THIS dry cleaner, since they can do no wrong. to them, it makes more sense that the lining shrunk ON ITS OWN while in the closet, b/c of the "poor quality" Kenneth Cole material than it does that they overheated it while cleaning and caused the shrinkage. any attempt to reason with them is immediately shut down - they so smug that theyre absolutely right on everything that they dont even let you finish your sentences - youre not a dry cleaner so CLEARLY you dont know what youre talking about - of course a suit can shrink on its own while sitting in a closet, how dare you think otherwise? its one thing to mess up now and then (they have also put spots all over a cashmere sweater, dry cleaned rather than laundered a linen dress, causing a stain to become permanent, over-ironed both my and my husbands shirts to the point that they burnt through, and hemmed pants with too-tight stitching so that they crinkle up) -- but a wedding dress and a $600 suit? they have made me cry. seriously. dont take ANYTHING that means anything to you here - they more you like it, the more likely they are to destroy it.
A
Anonymous User
I had two items that required special care and when they were finally ready to be picked up, a week late, the price they wanted was double what was established when I dropped them off. This was their mistake in not giving me the correct price to begin with, and they should inform people when the price changes before they do the work. But I ended up paying for that mistake since they would not let me go with the originally established price. (To be fair: they did compromise on the final price.) Normally things go smoothly at this place. Whatever happened to "the customer is always right"? I have lots of options and would have expected them to honor their agreement in order to keep my business.
A
Anonymous User
Ruined my dress. Do not go here.No. I brought them a blue cocktail dress with a small red wine stain. They said it would ready in a week. It took three weeks to get my dress back, and when I finally did, it turned out that when they took out the stain they also took out the color in the dress! So they RE DYED my entire dress from blue to purple. Which is why, the cashier explained to me, it took three weeks to get it back. Explain to me how thats ok?? They clearly redyed it so they wouldnt have to reimburse me for the damage. And now my beautiful shiny blue dress is dull purple. Ye have been warned.
CH
Chad Shores
Update (3/20/12) - I put on one of the shirts I had cleaned here and found that they destroyed the buttons on one of the sleeves. This shirt is practically brand new (Ive only worn it once). I wont be going back here again. (Original Review) I havent had any problems here, but Ive also only used them twice. After reading the reviews, I went in preparing to be disappointed. As I left, I thought "Oh good, they didnt lose any of my stuff." Then I overheard the next customer say to the employee "Okay, I think Ive figured out which shirt you lost." Gulp. I dont know if Im going back.
A
Anonymous User
never ever go to this place, not only because of their poor unreliable service, but also because of their extremely disgusting and rude responses and behavior. you are making a big mistake if you assume that they will take any responsibility for the harm they do to your stuff or not having your clothes ready by the time that they themselves give you. they dont even have any politeness or manners when you talk with them
A
Anonymous User
Left my ray-bans in my jacket (my fault), after i picked up my dry-cleaning it was gone. There was very little attempt to recover it and i KNOW they took it :( The actual dry-cleaning was decent, but i have reservations about doing business with this store again.
WI
William Smith
My wife dropped off a shirt here and when she picked it up it had several new stains that werent there before she dropped it off. What kind of cleaners actually ADD stains to your clothes? Never go here unless you want your clothes ruined.
SH
Shawn Bush
Hes the only cleaner walking distance to me. Kept giving him chances, but they have ruined countless shirts AND are way overpriced. Thats the last time theyll get my money.
LA
La Keisha Jones
Great Service! Friendly ]Clothes are washed and folded perfectly. They have saved me hours normally dedicated to laundry.
A
Anonymous User
Needed a rush tailoring job on a suit jacket. They did it in 24 hours, with good looking results at a reasonable price.