Address: | 1305 S Bertelsen Rd, Eugene, OR 97402, USA |
Phone: | +1 541-683-5211 |
Site: | crosstownmover.net |
Rating: | 3.6 |
NI
Nitiya Hendon
The Worst Business ever! Pics on bottom of Review! Where do I begin, if you are a person of color BEWARE! Called, reached Supervisor Chris Gatsby he was very professional at first. So on the morning of my move 9ish (says 8:45) on my work order lie. There were so many lies w these people. So Luke and Joshua get there we shake hands they get started…. Friend of mine were speaking on the phone and she was going to cover half of the move. She so happen to have some questions and simple asked Luke Why is the estimate 4hrs. Well he proceeded to freak out and handed me my phone and said verbatim “I didn’t come here to be grilled, I can just leave now” in the middle of my move all alone, Single mom this is my help I get. Gets better…wait for it…I get an apology from Luke Showing me his nicotine patch “ I just Quit smoking, Sorry for being snippy earlier” that’s the apology I received. Luckily I left my phone on so I have a witness at all times along w my recorded. So, Joshua seems to ok, until…. Wait for it he states” I can’t move your kitchen because it’s not packed in Plastic Totes and oils might leak onto my belongings” Supervisor Chris Gatsby Confirms “that’s not true” this is only for “out of state moves” I said, ok well I’m moving 10-15min away. Chris Gatsby said “this is unacceptable and I remember doing your work order”. So while packing my car for multiple trips AFTER paying $435, I’m in tears moving my belongings ALONE. I after reaching out to Supervisor Chris Gatsby he said he would call me right back, two hours passed by called back. He was so focused and eager on charging my Credit card they screwed the payment up. Why they were so eager you ask oh let me tell you why…. Luke “lied” yes shocker “lied” to Chris and told them ( I could not pay them) Per Chris Gatsby the supervisor. He never not once called me back to apologize during this hellish event. He did give a credit for $116.00 I would have much rather he sent someone back out to finish their job. There was so much random stuff left behind. On top of everything the most stressful, heartbreaking, move THEY OVERDRAWN MY BANK ACCOUNT Tah-dah real competent Group I’m dealing with. So I’m in the Hole, trying to get this all straight with the bank now. I recommended this place to my co-worker, another co worker went thru them and it was great only because they move a hefty amount of “Stuff” for him. They even moved our Company at one point; we still had to move our computers ourselves 6yrs ago. The Staff that I had encountered were the rudest people to ever deal with they should be ashamed, the owner should be ashamed not all of them are bad but make it very clear you do not want Luke or Joshua to be your movers.
SA
Sandy Del Real
STAY AWAY!!! I have moved many times in my life, and this was hands-down the WORST moving experience ever!! Ill start with the worst part - they STOLE from me!! Without specifics.... suffice it to say, you cannot "just misplace" these items (yes, more than one!). These things are large and cant "just be misplaced" (as they claimed") He actually ASKED me if I "wanted them"... then I realized later, he TOOK THEM ANYWAY! And, more! I discovered the missing items over the couple weeks that followed my move - as I needed them and found them missing. These items were expensive and could easily be resold for a nice dollar (which is Im sure is what they did). Aside from stealing, they were also 45 minutes late arriving and were SLOOOW when loading / unloading (yes, paid by the hour). They were unprofessional, and bragging about what great movers they were - NOT!!! I even told them so, hoping it would encourage improvement.... It did not. I would NEVER use this company, and fear for anyone who does. Part of this is my own fault for not inspecting their trucks (I had 2 trucks) at the end of the move. They did not offer, and I did not think to ask. MAKE SURE YOU DO THIS, WHOEVER YOU USE!!! Any reputable company does this. Upon realizing the severity of what was done, I reported this to the owner, and he was ambivalent. Even dealing with his staff regarding this was unpleasant.. they were rude and unresponsive. This is so maddening - to have someone you hire, and PAY - violate you in this way, right under your nose. They are pros - at this part - so Be Warned!! Use a professional moving company, who is insured, properly licensed (not using hired help), and NOT paid by the hour. Pay the extra couple hundred dollars - you will be thankful you did. Ive had AWESOME experiences with both local and intra-state moves using both Allied and United. I thought I could get by with less moving locally... Live and learn!.....
ME
Meng Ouyang
Cross Town made promises that they didnt deliver, both for our moving and for the promised repairs for the damages. We will not use them again. And I will not recommend anyone to use them either. I had called around to find out the price and the staff attitude before hiring Cross Town. Their staff were super sweet and followed up after the call, showing eagerness to earn our business. We picked them although they are not the cheapest. But that was a huge mistake. Cross Town also helped the seller move out of the house which we bought. They caused multiple scratches on the walls, a good-size of chip on the stair case, and several noticeable dents on the stairs railing. They promised to fix it to our satisfaction, but the tone on the phone changed from sweet to annoyed. After they used the paint left by the seller to touch up the scratches, the color turned out to be somewhat different. They are only willing to paint the walls they damaged, despite the fact that the wall next to the damaged walls will have a different color. This means we would have to paint the rest of the walls ourselves. This would not have happened if they did not cause the damages, so it should be their job to make the walls look uniform. On top of that, they screwed up our moving schedule. I had called to schedule our moving, but they didnt show up at the scheduled time. After 30 minutes, I called, and they said they cant see that we were scheduled. I had to get to work that day but because of their screw up, I lost an hour of my work time because I was waiting for them to show up. We are still in the process of having them fix the damages. Beginning from the time I called to let them know about the damages, they were no longer friendly. Phil is the person who was in charge and he wouldnt even return my call when I wanted to find out what the status of their planned repair is.
MI
Michael J. Thacker
We were moving between 2 multi-level homes, both in Eugene. I had read reviews of movers talking about all of the smoking-breaks that workers take, etc etc but this is not the case with these guys! We had done much of the boxes, and left the big stuff for them. Just on time at 9am, Luke and Jared showed up to the first house with the truck and talked to our neighbors to make room on the road to park the truck. These arent college kids that dont know what theyre doing; no! These are full time movers that know all the tricks of the trade. They made unexpectedly quick work of the furniture, breaking down items that were too big to fit down the stairs and I only had to tell them things once (if at all) and they would get it done as quickly as possible. My wife and I were really surprised with how quick things happened. They did take a break on the way to the new house but subtracted this time off of the billable hours because they charge an hourly rate. Even though some things were a very tight fit, they managed to get everything where we had hoped in less time (lower price) than originally quoted. They were quick, hard-working, considerate, and professional, not to mention their great work with our oversized furniture. They were also really nice guys that I would happily work with again. As a happy customer in my new home, I highly recommend this moving company, especially these two great guys!