One Touch Auto Repair

6735 Chapman Hwy, Knoxville, TN 37920, USA

Address:	6735 Chapman Hwy, Knoxville, TN 37920, USA
Phone:	+1 865-312-9234
Site:	onetouchautorepair.com
Rating:	4.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed 8AM–6PM Closed

Location

Photos 12

Reviews 7

Mark Wolfe

AWESOME and highly reccomended!. Richard went above and beyond to help my wife and daughter when they encountered a problem on their road trip. My daughters car had front and rear brake service 6 weeks ago by a shop in Chicago in anticipation of this trip. Half way through the trip the brakes began to lock up. The work done was to be covered by a nationwide warranty. This is where Richard enters this story. One Touch Auto was a repair facility under the warranty, so thats where they took the car. Richard informed us that all four brakes needed to be done...again as the calipers had locked up. Needless to say the warranty company did not want to cover anything. Richard was instrumental in not only getting the warranty claim covered, he also spoke with the shop in Chicago and told them his findings with respect to their sub-standard work and persuaded them to refund 75% of what was paid the month prior for brake service. He managed to whittle down a disastrous $1100.+ bill to $350 and the job done was fantastic. Their professionalism, integrity, and honesty is unequaled, they are family owned and very nice people. Thank you, Richard for taking great care of my family, They are home safe and we are all very appreciative. Sincerely, Mark Wolfe

Travis Myers

Never going back. Took a car in to get brakes for "120", as quoted over the phone. Ended up needing rotors, which was expected, so that was another $160...Brakes ended up being $130. So after everything, ended up paying $360 for brakes and rotors on one axle. Called down the street and got an estimate of $218, so I was GOING to tell him to hold off, however when I asked if we could change our mind, he freaked out and told me "one sec". I wasnt born yesterday, and I have "fake called" before, so I know it when I see it. He picked up the phone, pushed a button and said "yea, have you started yet? You have? ok." as if he was really talking to someone. HOWEVER, I could CLEARLY see my car sitting in the garage not on a ramp or anything. Wouldnt have seen it if it werent for the 12 security cameras monitoring screen right there in the office. Was going to call him out, but Im not a confrontational person, so I decided to take the hit. Brake job was great, but dont let him fool you. He has cute dogs that he gets to do tricks, but hes the one doing tricks on you. Save your money and go elsewhere. Couldnt believe he lied to my face, but thats why I wont be returning. :)

Nathaniel Turner

Lady seemed nice enough when I went in to ask about getting my oil change, which they advertise with great big signs on the side of the road. I give the one star for being cordial but really it should be a zero. They had no interest in doing any business at all with me and I dare to think anyone other than their choosing. She asked how she could help and I answered asking if they actually did change oil which she informed me they did but had no openings. She didnt offer me another possible time or any other service. So I ask why advertise on the side of the road if you have no intentions to do any actual service for anyone. JUST TAKE THE SIGNS DOWN. It was in the middle of the day on a Tuesday , so it wasnt near closing time. Just dont waste your time on them, they certainly wont on you. I guess that is why Walmart gets all the business and takes all of the Ma and Pa business. Who would think you would get better service from someone getting paid $8 an hour.

Bf Clark

Being a female and looking for honest mechanics is a scary because of the horror stories about mechanics taking women for repairs they dont need. My brakes were having serious issues and I happened upon One Touch Auto Repair. I had called several places, chain brake repairs companies etc and was disheartened by the price. One Touch went above and beyond to help me, pricing was less than the chain stores with better breaks. 5 star rating because they care about their customers, they are honest and upfront about what you do and dont need. I was told by one of the chain stores I need a new caliper, rotors etc. Richard and his staff and one touch told me it was true and they fixed my car and got me back on the road in a hurry. They even let me bring the car back because I was uncomfortable with a noise I was hearing and replaced the brake pads again. I will return for mechanic work if needed in the future. Highly recommended!!!!!

Clint Smith

Best experience Ive ever had with an auto repair business. The first time I went there was October 2015. I was about to make a road trip with my niece and was in desperate need of new tires. Richard went out of his way to go find me some at a good price, and then got them changed out the same day so we could get on the road. Always be sure to call ahead of time, because these guys help a lot of people! A few months later I needed new brake pads and rotors. They helped me out with those as well. And just recently (August 2016), I took my truck in because I wasnt quite sure what was wrong with it, but I knew it wasnt good. After checking it out, they found that I really needed a new timing belt. They were very up front with me about the cost and importance of the belt. I drive a 2003 Tacoma, and it is running like a champ thanks to this place. Very trustworthy. I wouldnt take my truck anywhere else.

Evan Franklin

I went in for a power steering pump, got the pump replaced, turns out the line from the rack to the pump was also bad. I only had the money for the pump and not the line. Richard and the staff were very friendly, and the price I was quoted for the work was the price I that I ended up paying.............. HOWEVER, about a week or two later, I went to replace the bad line, and the power steering pulley was CRACKED, then as we drove to another shop down the road, the pulley EXPLODED taking the serpentine belt with it. Pros: Great customer service, military discount, cheaper than the big chain shops. Cons: Power steering pulley failure 2 weeks after leaving the shop. I spoke with Richard about the issue, he seemed genuinely sorry about the mistake. Its the auto repair business I understand things happen. I may go back if Im in the area or have an emergency maintenance issue or something.

Jennifer Johnson

I would give this place negative stars if I could. My dad and I spent over $2400 here and my car runs worse than it did when I took it there. We looked at the invoices and were double charged for parts. We had to take it back a second time because it still wasnt working and he charged for a service that he had already done that I assume he messed up the first time and forgot about so he did it again and re charged. Was supposed to replace the coolant system. Car is still over heating and leaks even worse than it did before. He said he fixed whatever was making my engine light turn on but all he did was unplug the battery so it would turn off temporarily. I will never take my vehicle here again and I would advise everyone to STAY AWAY from this place. All that money spent and nothing fixed and running worse.