34 Oaks Fine Cabinetry

Reviews 3

TO

Todd Fahr

We ordered a custom bookcase wall unit from them. During the pre-sale process the sales person talked with us about what we wanted. The cost was $3,000. Here’s where you as the potential new customer need to understand what went wrong with our experience. They are not a full service contractor. We asked about staining and knob installation. The sales person said those are not included. 34 Oaks was clear about that. We requested that four of the doors have glass. The sales person never indicated that glass was not included. When the installers brought over the bookcase, they did a nice job assembling the parts. They do not wood fill the nail holes. They told us the glass and cord access holes would be done after the bookcase was stained and varnished as part of the post installation detailing process. After the bookcase was stained and varnished, we contacted 34 Oaks to come out to do the detailing process. Two different workers came out and when we asked them about access holes and glass, they said 34 Oaks doesnt do that. We contacted our sales person and he said that glass was not included. This was a complete surprise. He became indignant and said we should have known that since he didnt openly offer it to us during the pre-sale. We ended up spending $120 for the glass. We informed 34 Oaks of the cost and they did not offer to share the cost. They replied they don’t deal with glass doors and we needed to handle it. Remember the installers said it was included. When the detail workers drilled the cord access holes, they splintered the wood in 2 places. When we contacted 34 Oaks about this they acted like it was no big deal. They did come out and repair the spots, but would not acknowledge or accept blame for the problem. They did leave scratch marks on the cabinet where they were working on the repairs. We need to pay the painter to re-stain those repairs. When we asked 34 Oaks to share the cost their answer was no and pay the invoice now. The 34 Oaks sales person stood in my home and threatened to come back with a crew to tear out the bookcase if we didnt pay him right away. He became very heated and angry. We explained to him that it was 34 Oaks fault that they misled us on the glass doors and they splintered the wood. He wasnt listening. We asked him to leave and followed up with an email that he is banned from our home. We will pay 34 Oaks for the work performed, but as a potential customer be very aware of the services they do and do not provide plus if something goes wrong don’t expect them to eagerly address it. We would not recommend 34 Oaks to anyone. 07/24/2014 Update - The company did pay for the glass and apologized for the bad actions of their employee. 08/07/2014 Update - Make sure they cut the access holes for the electrical outlets to the correct size.They left ours too small and now we have to cut more of the back board to fit the outlets correctly. Very difficult working inside lower cabinets to reach. We have 3 to cut to the correct size. Not good, not happy.

DA

Dallas PieChick

I agree with the prior review as this is NOT a full service cabinet manufacturer. They have a contract with a large builder; individual customers are no longer in their focus. I was referred by a high end Dallas design firm who will no longer use this vendor. I experienced a waste of time and an exhaustive attitude. Save some time and move on - Use another of the awesome cabinet builders in this city.

CU

Cutler Services LLC Customer

Tom to owner has always done everything his company promised. I own a remodeling/construction company and have used 34 Oaks on several projects and have always been happy with there service. My customers are very pleased with there product and professional way they do business. I will use them on all my projects that require custom Cabinets.

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