Ulta Beauty

2900 E Southlake Blvd, Southlake, TX 76092, USA

Address:	2900 E Southlake Blvd, Southlake, TX 76092, USA
Phone:	+1 817-749-0582
Site:	ulta.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 64

Reviews 12

Elise Ward

This review is for the SALON. I am a first time Ulta customer and I was curious if I could use my gift card for the salon. Yes, I read the print on the back and it said it varied. I called on a Friday and the girl who answered the phone said her greeting so fast I asked her if she could repeat what she said, and she said "Do you have a question or something?". I said Salon please, and before I could even finish my words I was hearing elevator music. The Salon picked up and a guy by the the name of Michael answered and he was so nice and friendly, I asked about specials and if I could book my appointment for Saturday, he was a complete change from the girl on the retail side. When I was giving my info for being a first time customer he noticed I was a Scorpio and briefly chatted about that and set me all up for my appointment with Katherine Pilgrim. The next day I met her and she asked me what I wanted to do to my hair and she was so nice, there was conversation not silence, in fact all the stylists were having conversations with their clients. She executed what I wanted to a T. I will be back in 6 weeks for my trim!

Anonymous User

I will never buy anything from Ulta ever again. The workers here jeered and glared at me the entire time I was in the store. I asked for help and got none only looks and talking amongst themselves. You will either get employees who ignore you completely, ignore your requests, or employees to are extremely pushy and follow you around the entire store. Most of the time you will see the employees just talking to each other and laughing or talking on the phone. One time I asked an employee about a product and she just lifted her pointer finger as in "give me a minute". Sephora has always been kind and well informed they have a greater selection for better prices. They treat their customers with respect. I will take my business to Sephora where customers are actually appreciated.

Natalie Gordon

I bought sun bum chapstick. It was melted and missing a HUGE chunk as well as a hair like string. I noticed this five minutes after I bought it and politely told them this and asked to exchange the lip balm but the second one was melted and broken at the top as well. When the associate argued back with me that it was because of the heat and so I suggested that they might want to check the rest as the heat can harbor bacteria (I am a physician but of course they rudely questioned my credentials) and the manager was also very dismissive and rude. The costumer service was absolutely awful. I am loyal to Ulta but this is just baffling. A overall fine place with terrible costumer service.

Stella Bleu

Good and bad experience. Cut and color royally screwed up in salon by a young inexperienced stylist with an attitude. (She also tried to charge me $12 bucks for more color to "finish". I had this removed from my bill as I have thin shoulder length hair. Enough color should have been mixed initially for a $65 service. I thought this was just inexperience until I saw/heard another stylist charging another customer for the same reason who had similar hair/length) Called to complain, general manager quickly rescheduled me for a color correct the next day with the salon manager. Will not return. Frustration, time off of work do not out weight the good service from management.

Erica Louise

I must say that this is one of the best experience I have ever had in many years. I was once a cosmetologist and I believe that this ulta has one of the most talented hairstylist I have ever came across. This stylist listen to my ideas, she was respectful, and oh my god let me tell you... she gave the best shampoo and condition experience! I kept falling asleep after a long week from work, this young woman has made my day. I love my haircut and the style! I havent felt so Amazing in many years!!!! I keep getting many compliments on my new haircut!!! Thank you so much! I plan on coming back. This is my reference to Candice D!! Ulta.. treat her well.

Cindy Cory

I bought a Naked 2 by Urban Decay for my daughter, at the Southlake TX store, back in October, for a Christmas gift. She opened it and noticed the colors werent right, so she took it back to an Ulta store, by her school. They are the ones who told her that it was a counterfeit and they couldnt exchange it. I no longer had my receipt and of course I paid cash. I understand the store policy, but I bought a fake from THEM, and that is what gets me very upset. I never thought I had to think before I bought from Ulta, but now I will go elsewhere where they dont sell counterfeit items

Ella fudge

The staff here is rude besides the girls at the brow bar. I had some older lady come up to me and try to pitch an eye cream, which is fine because I love skincare. She told me good benefits about the eye cream and then insulted me on my "eye wrinkles" that I have. Im 21 years old. She was very rude when she made that comment to me. Now Im 21 with concerns about eye wrinkles. If Im selling a product I wouldnt insult the person youre trying to sell to.

Jennifer Robinson

I would agree the staff is rude, I took an empty bottle of foundation there to get a new one and match the color, little short redhead (bad dye job) followed me around kept telling me she would take it and leave it behind the counter acting like I stole it or was going to steal it! It was empty, didnt have your barcode on it WTH? I told the manager and said I didnt appreciate it! I have never seen her there again.

Gracie Lou

Worst experience at an Ulta I have ever had. Staff is so rude. I felt humiliated by the staff as they hovered over me. I literally had the whole staff following me through the store. At one point I had 3 staff members including the manager in the same aisle glaring at me. I almost felt like opening my purse for her and asking her to find something in there that belonged to them. I was horrible.

Jason gaming

The staff is very rude to white customers, do not go here! Unbelieveable. Worst ulta I have ever been to. They are giving the company a bad reputation. I cannot believe they allow their hair stylist to use ripped up magazine paper instead of foil for highlights. That has to be one of the most ghetto things I have ever witnessed. They do not know how to color hair one bit.

Anonymous Reviewer

Horrible customer service from candice davis, funny how it seems all she posts on her reviews (looked them up after being serviced by her) is about customer service yet she has none.. i see she cant even read door signs or look online to see current hours of places either, will not be comming back and candice needs to do some research on what customer service is.

Pamela Wyatt

DO NOT GO HERE. Horrible customer service and not professional. I made an appointment for the brow bar and after 30 minutes was still not seen. When I complained I was told I should just go else where. The "management" didnt apologize and they were not sincere about being 30 minutes behind. Take your money else where. I wish I could give this place 0 stars.