Taradel, LLC & EveryDoorDirectMail.com

Reviews 3

MI

Mississippi Craft Show

In January we placed an order for direct mail marketing. Post cards were supposed to be delivered to the routes we selected no later than February 13th. We became aware that they had not arrived & contacted the company. Taradel responded that "someone" would call back. Days passed and no return call. We called and emailed several times and was unable to get a response from the company. Finally we reach Michael Krentz Director of Sales and are told by him that the postcards have ALL been delivered. We informed him this was not the case. He immediately brushed us off and insisted that they were saying he would send "proof". Several days went past and we had to chase the company yet again to finally get what they considered to be proof that the postcards were all delivered. Mind you, they knew this whole time there was a problem and they are aware by the very nature of our order that there is a deadline to be considered. This did not seem to make them act in a timely manner though. Then what they finally sent was tracking information for some of the postcards to show they were sent to the local post offices. This did not address the fact that the postcards were not all delivered to the addresses we had selected. Finally Krentz admitted a portion of our postcards were never sent at all and were sitting in a warehouse in Georgia. He knew this a week earlier, but failed to act to remedy the situation while there was still time to do so. We have proof he was receiving our correspondence but refusing to reply in a timely manner, or in fact AT ALL, thus ensuring that there was no way to get our event postcards delivered in time. This company failed to deliver to the most important area we selected to market to. Moreover USPS informs us that the route information this company gave us is NOT correct. We have evidence that the maps this company give customers to select precisely where to mail to are NOT the same as the actual USPS routes. Therefore they provided false information which prompted us to spend almost $4000 on inaccurate routes and they did not deliver what we ordered. Taradel refused to remedy their error or to even reply to us and thus cost us a significant financial loss. Put simply they are in breach of the agreement by 1. Not delivering as ordered 2. False address listings (PROVIDING INACCURATE MAP). The route maps they provided did not cover the areas they claimed, and did not even deliver a vital portion of our order, and the fact that they knew this in enough time to have corrected this problem but chose not to, shows this company to be untrustworthy at best but more likely deliberately dishonest. Their failure to provide accurate information and their failure to act when presented with the evidence there was indeed a problem shows they were not only negligent but were negligent by choice.

BR

brandon butler

Had them send out 7500 every door direct mailers. Some how they never made it in mail boxes. Traded and the usps says they were sent but a most almost all of friends and customers of mine never received them. A complete waste of 2500 dollars.

JA

Jason Vieira

WORST form of advertising weve EVER used. ZERO % ROI and EXTREMELY POOR quality of what they call "postcards". AVOID like the PLAGUE!!!

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