Reynolds GM-Subaru

Reviews 3

DO

Donnie Wells

Update: NO MORE CHANCES. Brought my car in to fix a problem, took three visits because each time I got it back you managed to not put something back together wrong. Paid $1,600 to replace a $200 part and you cant be bothered to check your work for errors? And money is now missing from my change compartment. Laughable. Half the staff is dishonest or incompetent. One service tech will tell you that you need a belt and bulb replaced, then come back two months later and another will say everything is fine. And if you buy a used car from them, dont trust that theyve actually inspected it as thoroughly as they claim, as mine was missing a tool to remove a tire, which they wanted to charge me $200 later to correct when I went in for a rotation, and had to go through a chain of six people before they could figure out what was the problem. Again, it took SIX people to figure out how to change a tire. Their rental car service that comes free with the car you buy include cars that are either old and rickety or beyond filthy with a dashboard full of cigarette burns. In response to the owners response below. After our conversation, I received a rebate check for the tire that was damaged in your lot during the time my car was in for body work that your management previously refused to take responsibility for, which I forgot to mention in this review. So even after not having management take responsibility for something on the spot, Im hesitant to believe any issues I bring up will be addressed timely. There was also the time that I called and left a message regarding how the car that I purchase only two months prior suddenly had an issue with the rear gate no longer unlocking along with the doors when pressing the switch to unlock them all - something which DID work. Theres also the fact that the dealer clearly told me that the car had cruise control, but that has never worked, which I also addressed in that earlier message shortly after the purchase. So I dont particularly believe that the inspection process is as intensive as you claim. And there were obvious paint chips. To clarify, Im not complaining that you didnt look for the tool to remove the tire, but the fact that when I came in to have it rotated, your staff was unable to do so. So the tires werent even removed for your inspection, since the tool was not present in my car, and your staff didnt seem to have one available or else they wouldnt have said anything to me. Why would you not take a tire off during a thorough inspection? When I asked that at the time, I was told that if they could see the brakes without having to remove the tire, they would do that to save time. That is NOT thorough. Oh, and the rebate check I received was in my fathers name, and Im constantly receiving calls regarding the service to my fathers cars. Ive told the callers, and your service staff numerous times, that we are two different people with similar names and the same address, yet you still have us as one person. Im now worried that my timely car payments are being directed to my fathers credit instead of mine because of your mix up. And I would call you at your extension to discuss further, but you didnt mention what that extension might be.

JO

Jonney Knuckles

First I am not the best at writting reviews so bear with me. My wife and I were looking for a new vehicle after hers had an unfortunate ending earlier this week. We searched all over eastern and central NC for new and used cars/SUVs that could be a good replacement for her. After narrowing the search to a few models we went out test driving. But the field was narrowed to just Subaru Impreza WRX after taking a used one for a quick spin. Not wanting to deal with the thought having former owners misuse we sought out for a new dealership. We found two within our area, the first being in Cary NC. The sales staff were very stand offish and unwilling to work with us. We knew what we wanted and they seemed to just want us to settle for something lesser. Knowing that we wanted a new Impreza WRX we searched for another dealership. Thats when we found Reynolds Subaru in Orange Va. From the first phone call late in the afternoon on Friday our sales person Tim Taylor answered every question, addressed every worry, and worked with us and managed to get us the deal of a lifetime to be able to own this cherrished line of automobiles. Tim even stayed late after closing time to get arrangements made for us to make the 200 mile trip north to Orange Va. Unfortunately Tim had the weekend off to spent with family (which he well deserved) Tim had another salesperson help us. He reffered us to Billy Jones, we met with Billy Jones when we arrived at the dealership and within 5 minutes felt as if we knew each other a lifetime. He was very friendly and just down to earth, you could tell just from how he talked with us about the Impreza WRX that not only did he sell these beautiful works of automotive ingenuity but that he was passionate about them and what he does. He went over every inch of the car explaining all the features and amenities with my wife and I. But with me being a man and nothing is ever good enough stock Billy slide me the Subaru upgrade parts book, not only was I blown away with the amount of factory bolt on performance parts but they work in conjunction with the warrenty! Miss Lynn Frye the finance officer was beyond helpful getting us financed and getting through the process without a hitch, she was truly a wonderful woman and a pleasure to deal with. I truly cannot say enough about the service and level of care the staff at Reynolds Subaru gave to us. But I can say this, they have a customer for life, and I would recomend any of my family, friends, or even a passer by on the street to the wonderful people at Reyonlds in Orange Va. In short I would like to appologize for the lengthy review, but I couldnt possibly convey my graditude or my respect for them any better. If anyone needs anymore conviencing send me a message I will gladly talk to you for hours to reassure any doubts you may have, they are truly wonderful people and look forward to my next purchase for my very Impreza WRX as for this one is my wifes and I already long for driving it. Thank you for your time. Jonney Elliott

A

Anonymous User

This is long because my experience was slightly different from the typical car buying process. Background: Im in Colorado and knew exactly the model and features I wanted in my next pre-loved Subaru. But because many Coloradans adore their Subies and keep a tight hold on them for many years, I could not find one in the entire state that met my criteria! My search had me talking to dealers and private sellers in UT, OH, IL, NM, AZ, CA, and NE, but none made me feel as comfortable as Thomas Payette did at Reynolds Subaru in Orange, VA. They were selling an 07 Forester XT Limited with everything I wanted. Reynolds price was well under Blue Book value. Naturally, I wondered if something was wrong, especially since the car came with an extra set of premium race wheels and snow tires. For several weeks in October 2011, Thomas patiently and courteously answered all of my exhaustive questions and allayed my fears through phone and e-mail conversations. He even sent me the mechanics inspection report, extra photos, and had me speak to John and Billy for more reassurance. Towards the end of the month, I finally agreed to purchase the car. Thomas, Billy, and Lynn all worked with me and my local banker to arrange for payment, potential delivery (which I decided to decline), and pickup in November. Even after signing all the papers, the realization that I had just bought a car SIGHT UNSEEN was still crazy and unfathomable to me! Reynolds driver Keith picked me up and drove me to Orange after I landed in Dulles. I met everyone I had dealt with on the phone, and they were all just as polite and excited as I envisioned them to be. The FXT made it the 1700mi back to CO without any trouble, and a few weeks ago it received its first oil change. My local dealer inspected it and said everything looked good. I then took the car to my own mechanic who performed their "pre-purchase" inspection, and their words were, "You got a really nice car there." Minor complaints: I was not told that the car had no set of spare keys until I arrived, so that was an unexpected expense I later paid for back home. Billy had also told me on the phone that I could pay Keith the driver via credit card, but when I showed up, I was directed to the ATM across the alley for cash only. Anyway, I waited to post this review because I wanted to drive the FXT around for awhile and be certain of this: Reynolds is a dealership that anyone, no matter where youre from, can trust. So if youre far away but find the car of your dreams at Reynolds of Orange, they will work hard to make to make you happy!

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