Serenity Funeral Home

Reviews 6

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Anonymous User

Just had my second experience with this place. The first time some things went wrong but I wasnt given exact details because I was younger. This second time Im almost speechless. They were very helpfull at the actual service. One problem came with the paperwork. Our beloveds name was spelled wrong on the death certificate. There was no way to track who did it but it was re--written re-confirmed and sent out again. The second time it came back...WRONG AGAIN! We have yet to see the third try. Now, because of this mishap, the company we were referred to for memorbila, spelled the name name wrong also(second problem). Oh, and no one volunteered to pay for the re-making of the piece due to Serenitys error. There is no reason anyone should have to deal with this at this time in their lives.

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RI

Rick Leonard

We recently lost my sister-in-law and the family could not be more pleased with the service we received from Serenity. We compared two other homes in the area that came highly recommended, but the people we worked with at Serenity and the fact that their services were nearly half the cost of the others led us to choose them for our service. Everything was perfect. The facility is a wonderful old building and it felt very comforting being a part of that history. Their preparation of our loved one was beyond expectation, as was their customer service, support, clear communication, etc. Its easy to think we made a choice on cost alone, but honestly I dont what we could have received from anyone else that would have been worth any additional cost. They have our business from now on.

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KA

Kathryn Rindfleisch

We chose them for my mother-in-laws cremation. Jermaine, the funeral director, was far from helpful or empathetic. He said she wasnt eligible for Title 19 coverage, without even calling to confirm, because she had life insurance. We were told that we had to pay $2,000 out of pocket for a simple direct cremation. We tried to negotiate on price & they were unwilling. We ended up transferring her to another funeral home where they called right away to check & confirmed she was covered by Title 19 & there were no out of pocket costs. Even if she hadnt been, they only charged $595 for direct cremation. Bottom line, Serenity was trying to rip us off & get our money. Their prices are unreasonable also.

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JO

jojo v

My uncle had a lovely service here today. Thank you managemeny and staff for excellent service.

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SH

Shaun Jewell

They make you feel like family

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BE

Beautifully S

Very nice funeral home

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