Address: | 4425 Broadway, New York, NY 10040, USA |
Phone: | +1 212-942-3700 |
Rating: | 2.3 |
LO
Lori Zmolek
RG Ortiz Funeral Home had my car towed by 718 Automotive Inc. from where I was parked in a Friday unrestricted parking spot. I filed a case with the 34th Pricinct for a stolen vehicle as there was no record of my car being towed by the NYPD and no parking violation issued. The 34th Pricinct found my car using 4 detectives and two police officers when they were able to track my license plate via the cameras placed on the bridges in the city, what a valuable tool. Unfortunately, the plate on the tow truck flatbed was so damaged and there were no markings on the truck to indicate where the truck originated but the detectives at the police station were able to use one of their computer programs to figure out where it came from. The police station assured me that this was not how things would have been handled had they responded to a parking violation/towing. Without their efforts I would not have been able to locate my vehicle because there was no evidence of the towing in the database nearly 48 hours later, which by the way was brand new car with no cosmetic damage whatsoever. I contacted 718 Automotive Inc. the following morning as they were not open the night before and made arrangements to pick up my car that morning. Upon arrival I was instructed to pay the attendee $250 cash, he refused to give me a receipt for the payment. When I saw the condition my car was in I was disgusted there were deep scratches in the hood of my car and the entire drivers side was riddled with scratches and dents. The reason I am posting here is because I see that RG Ortiz has funeral homes in the Bronx very close to 718 Automotive Inc. I want it to be public that this more than just a coincidence. The rest is in the hands of the insurance company but I want to give a huge shout out to the 34th Pricint for taking the time to research the situation when I know they have more pressing things to do, I never felt for a second like my lost vehicle was trivialized. This is just one of several negative reviews of the Ortiz funeral dynasty I am not surprised at all. Maybe if they spent more time attending to their business they would have some warm hearted touching reviews from families expressing satisfaction with a job well done under such trying circumstances.
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William Quinones
0 STARS!!!! DO NOT PLAN ANY SERVICES FOR A LOVED ONE WHO PASSES AWAY HERE! My great-grandmother passed away and my grandmother organized a wake at this funeral home. My grandmother does not speak English and the funeral home was very accommodating, as the Manager spoke Spanish. Unfortunately, the Manager did not have any ethical standards. My grandmother was asked if the funeral home would be able to collect the life insurance policy for her, which was a way of them getting more money than the services being performed would cost. Fortunately, my parents and I warned my grandmother of this and she did not follow through on their offer. The funeral home was supposed to go to my great grandmothers doctor to get a signature on the death certificate and collect it for processing and authorization to occur for the cremation. Unfortunately, the Manager or any of the funeral home employees did not follow through on this and the doctor waited until 6 p.m. for someone to arrive from the funeral home. When asked, the woman blatantly lied by saying that nobody contacted her and was very rude about the whole situation. She did not apologize ONE TIME for the mistake the funeral home made. This instead delayed the cremation process for two days and family members flew in from out of the country to attend the burial of my great grandmother. It has been 4 days since my great grandmother has passed away and the funeral home scheduled her cremation for Friday, May 8, when it should have occurred on Wednesday, May 6. Throughout this mishap, there has not been any sort of apology or accommodation given from this funeral home. It is a shame that the cremation and burial process is being prolonged even further, which does not give any of the family members any sort of closure. Additionally, upon the ending of the wake, the short Dominican woman began to flicker the lights instead of nicely informing us that the time was finished. DO NOT go here if you are going to have to suffer from extremely high levels of stress from this.
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Laura Croce
LATE, RUDE, AND THEY FORGOT THE CART FOR THE COFFIN. First of all, they were too busy to call the church and arrange anything...the time, the date, nothing...she kept saying "too busy busy busy". They expected the family to do that. Very unprofessional, what on earth are they doing then, if thats their job?!? They got all confused about whether or not the body would be in ashes, or in a coffin, and told the wrong information to the church. The funeral was supposed to be at 9:30am, and they kept saying that they wanted to do it at 10am, but the church only had 9:30 or 11:00am as an option. The day of, they were late and GUESS WHAT arrived at 10am. The priest was very upset, because now everything they had going on afterwards was getting pushed back an hour. The Funeral home "forgot" the little cart that you put the coffin on, for the church. Im *not* kidding. What was their plan?!?!?!?! How did they even get the coffin in the car??!?!? Where they going to put the coffin on the floor? Hold it the whole time?!?! It was embarrassing, and luckily the church had two little tables to rest it on, but what if those broke midway through the mass?!?!?!?!? I cant even explain to you how terrible this is. No one in the church office had ever heard of this happening before. They were openly hostile to the priest, when he told them that they were late and how it was wrong of them when they were told 10am was out of the question, they said "OH thats some way for a priest to act". Finally, they didnt pay the church or give them the paperwork they were supposed to, and the church had to call around and ask, and they said "No we dont do that paperwork" "No, we dont pay the church". Really? What is all that money going to, then? You are better off holding a funeral in your own living room then doing business with these idiots. .
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Daisy Mercadp
We had to have the viewing on Wednesday, but couldnt bury her until Friday, because they DID NOT KNOW the cemetery was closed on (Thursday) St. Patricks day. We couldnt change the viewing day because so many people had already given their day at work or travelled. They assured me I would receive the letter from the catholic church to bury my mother at the catholic cemetery, which is true, HAD THEY NOTIFIED THE CHURCH WHICH THEY NEVER DID! The day of the burial rather than go and grieve with my family, I had to run to the church to go get the letter I needed to then run back up to the cemetery to get the deed. Then they never even informed the church that although the viewing was Wednesday she could not be buried until Friday, therefore the priest never came to the viewing. The father assumed the viewing was Thursday as the burial had to be moved to Friday. To top everything off, the death certificate has been sitting at the funeral home for weeks and we were never informed! BAD CUSTOMER SERVICE, HORRIBLE FOLLOW-UP - although nice people. THIS IS A VERY BUSY PLACE AND THEY ARE UNDERSTAFFED!!! they need to stop being cheap with all the money they make and have a second office and person working to follow up on details. Shame on you!!!!