|Address:||7928 Council Pl, Matthews, NC 28105, USA|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–2PM Closed|
Is Time Warner Cable in competition with another disgusting monopoly to see who can provide the most horrific experience to customers? Or perhaps the owners of Time Warner simply think its funny to take peoples money without giving them anything in return other than headaches and bouts of pure unadulterated rage. Are they all sitting in a boardroom somewhere laughing at us for continuing to pay our cable bills? No one needs cable. Netflix and Hulu serve all of our needs. Now if there was just another option for Internet in our region... please tell me it wont really be two years until Google brings us fiber optic... :/ I cannot take 2 more years of dealing with this pathetic excuse for cable & Internet service. I have the highest speed internet they offer with a brand new all in one router and modem and my internet maybe works 15% of the time. The cable works about 85% of the time, but the DVR that is supposed to record up to 100 hours, is constantly showing 99% full if there are 9 HD 1 hour shows recorded on it. So thats helpful. Oh, and its really fun to try to turn the cable on and off, or change the channel, review the list of shows recorded, because the sensor on the DVR doesnt work. I guess Time Warner thinks that people who live in Matthews arent rich enough to deserve the new DVRs that actually work. Funny, because if you go to the Ballantyne area or Waxhaw area, the people who are paying the exact same dollar amount for the exact same service package have brand new boxes that record six shows at the time and store almost 200 hours of shows. Check it out for yourself sometime. There are different levels of boxes but only the more affluent areas get the nice ones for the same price everyone else is paying. Thanks for being dishonest, elitist snobs Time Warner. I sincerely hope that your company goes bankrupt.
Please read the PS below first! Recently went there and the customer service is friendly and nice. They tried to help me out and in doing so, gave me the wrong DVR boxes instead. Utter incompetence, nice or not. And the next day, when I returned the wrong boxes to get the correct boxes (which was quite inconvenient), they would not own up to their mistake, almost as if "I" should have known these were the wrong boxes. I guess thick skin (or demonstrating an unaffected countenance) is a requirement for the job, especially when you dont know what you are doing (including the "seasoned pro" guy). I dont have time for the rest of the story but I was on the phone dealing with more incompetence, when I got home the first trip with the wrong boxes, for 1 1/2 hours (most of it "on hold"). I never got an honest (or at the least, the correct) answer from anyone about the problem. All of the phone help was utterly confused, putting me on hold and eventually giving me the wrong answers (so, "One Star or No Stars" for the upper tier phone customer service help as well). Oh, I forgot that when I arrived around 2:20 pm there were 16 people ahead of me and waiting. Dont go on Monday after lunch time! The only reason I stick with TWC is because I dont want a dish on my roof or in my backyard. Oh well..... PS: I gave it one star and there are 7 reviews with a total of 17 stars, yet the "average" is 3.4. Do the math - that is TWC math for sure!
I am disappointed in your service. I live in Charlotte/Matthews NC and today we have been out of service all day. I am paying for a service that I am not receiving. These things happen and that is fair enough, but your poor customer service is unacceptable. Last night I spoke with a TWC representative who stated we could receive a deal of TV+ 50MBPS for $44.99. I was told by this person that we were signed up for it. Today I get a call stating they would like to speak with us about a deal. I explained that we had already been given a deal we were happy with. When the new rep checked the records the deal was nowhere to be found and I was told that the deal would not be honored. I am currently looking for service elsewhere and plan to cancel my service. I have spent countless time wasted with your reps. I asked to speak with a manager and apparently its policy not to let customers speak with managers. I am sorely disappointed.
Such BS ,,, wasted my time and took my money , What happen that i lowered my services and they have credited to my account which was enough to covered for 3/mo of my service, Fortunately i have recurring payment as well setup so i cancelled my account 1/mo ago but they still charged my the full bill for that month , so anyway long story short they took my money and i called them 4 time to send me check for the refund ,, but nothing have been done yet , I WISH I CAN SWITCHED TO OTHER CARRIER , Tired and sick of TWC BS , CUSTOMER SERVICE ADVERTISEMENT and they people who work for them , all of them are so un-educated and dont know how to do there job ....Like i said i wish i can switch my service to another but i dont have any choice .....................Do your self a fav if u have a option for other provider in you neighbor hood go for it ...........
These people are clowns. The first time I called to get Internet service hooked up at our new house they scheduled a line "bury drop". No one showed up. I called back and was transferred 6 times over 45 minutes, explaining everything from start each time. We scheduled another date. No one showed up. I called back a third time. After only one transfer and 15 minutes I was told the technicians (who never came to my house) left notes that my neighbors had to be located prior to the line installation. No one could explain what this meant. We will be looking for another provider. Time Warner has the worst service and I will be telling everyone I know or meet to shop elsewhere.
I was a tad discouraged when I first arrived, because they use a number system, and I was 20 numbers from being called. So I thought I would be there for hours. Much to my surprise, the lines moved very quickly, and I waited about 15 minutes. I needed to exchange my cable modem, and the person helping me was very efficient. All equipment is barcoded, and returning items and getting new items took no time. It really helps if you bring your latest bill, as that, too, is barcoded, allowing them to pull up all your account information. I had a great experience all around.
I have to admit that TWC always gave me a bad taste. The prices are ridiculous and I spend WAY too much time on the phone dealing with customer service. I decided to cancel my cable to save money, but I kept Internet. When I came into the office to return my equipment, the gentleman there helped me get the services I needed at a lower cost than I was offered by phone. He was the absolute NICEST person and he made my day by working with me, not against me. I wish I caught his name, but he deserves the biggest pat on the back. Thank you!