Tutor Time of Mesa, AZ

Address:	1928 N Gilbert Rd, Mesa, AZ 85203, USA
Phone:	+1 480-733-6977
Site:	tutortime.com
Rating:	4.2

Location

Photos 22

Reviews 4

Will Squires

I am not one to normally write reviews of businesses that I have not actually used, but my wife and I had such an unpleasant experience with an employee at this location that I felt compelled to leave feedback. We currently utilize a different Tutor Time location in South Phoenix for our 9 month-old son. The staff and teachers there are wonderful and have been extremely accommodating and kind. Recently we have been looking for one that is closer to our house and scheduled a tour of this location. The employee that we dealt with at the front desk was awful. Right off the bat they didnt seem to know we had scheduled a tour and repeatedly told us (to the point of exhaustion) that they had no space in their infant room. We were aware of this but still wanted to do a walkthrough and meet the teachers like we had been able to do for the other locations we had gone to before. The employee would only take my wife on the tour, which basically only consisted of walking about 10 feet to the infant room - that was the only thing they showed her. My wife had wanted to meet the teachers or at least step inside the room to see everything - the employee refused to let her based on a "concern about measles". Never mind that both of us and our son (who wasnt even on the tour at this point) are up to date on our vaccinations. At every other Tutor Time location Ive been to, the location provides pull on slippers adults have to wear in the infant room so they dont track dirt, germs, etc. into the class. While my wife was on the tour she witnessed a parent go in to pick up their child without putting on the slippers. This irritates me not only because they went in the room with a disregard for the health of the other children, but because my wife would have been happy to put the slippers on if it gave her the opportunity to meet the teachers who would be taking care of our son. At every other tour I have gone on at one of these locations, I have been encouraged by the site director to meet the teachers. When we had questions on pricing, the employee was combative, insisting that they had never heard of the corporate discount that my wife had through her employer, then insisting that it did not apply to our son since he would be in an infant room. When we asked about a refund we had received at our current location for the $100+ registration fee, the employee pretty rudely told us we were wrong and that never happens. After explaining to them that yes, it did in fact happen for us in the past, we were finally able to get them to reach out to their billing department for clarification. The person in billing apparently confirmed that yes, my wifes discount was valid, and yes, the registration fee was waived on the first year. At the risk of sounding horribly entitled, I will say that it struck me as particularly poor customer service that the employee never bothered to apologize for being wrong, or acknowledged that we were right. Despite having a calculator right in front of them, they would not calculate the total cost of care with the discount for us, even writing in the folder they gave us that it was X amount, "minus discount". This prompted my wife to actually ask them for the calculator so she could calculate it herself. It is worth noting that this location does not do part time (less than 5 days a week, the way the employee explained it) for infant care. This is also inconsistent with other locations I have looked at, but somewhat understandable given that the infant room is full. Throughout this entire process, it felt like this person was doing everything they could to convince us not to get on the waiting list with them. Im pretty sure that they did not even acknowledge our son once, even though I was holding him the majority of the time. The entire experience was entirely off putting, and hurt my perception of the Tutor Time brand as a whole. They say that first impressions are lasting impressions. My impression of this location is that I will never use it.

Anonymous User

Both of our sons (then 2 and 4) started going to Tutor Time at the beginning of 10. As concerned parents, we needed a place that was family-like in nature, that was not afraid to watch after my oldest, who has epilepsy. We took the plunge, and since then both of our kids have flourished, and found an almost insatiable want to learn. The kids have formed deep friendships with other kids, and feel hugely comfortable in the care of Tutor Time employees. Speaking of, dont believe for one second that the employees are just glorified baby-sitters. They take their jobs very seriously, and balance the kids fun with age appropriate curriculum. Id love to believe that I am the center of my childrens intellect, but they both will tell you that their Tutor Time teachers are! Throughout these few short years, the staff at Tutor Time have become our family... Something we take very seriously. As far as safety and security goes, nobody enters that building without signing in, and the staff is hugely diligent with familial concerns about who can and cant "pick up the kid/s." Their indoor and outdoor play facilities are spotless, and, most importantly safe, with staff always watching over the children. To sum it up, Tutor Time is priceless to us... Especially me, the over-protective-neurotic-over-achiever-punk-rock dad.

Dana Payne

I love this facility and I know I am one of those "hard to please" parents. Since the day we started our kids here, I have always felt like they are safe and well taken care of. Their whole staff is great- Jeremy, John and Lauren for the school aged children and Jessica, Katie, Shayna and Dulce in the younger rooms, just to name a few. Truly everyone there has been fantastic with our kids, I wish I could give every one of them a shout out! They all deserve recognition and are very patient, friendly teachers. Tina is an excellent manager and very responsive to parents needs. She is always at the front desk saying hello and goodbye to every parent and child. She really does a great job of making you feel welcome and also addresses and resolves any concerns quickly. I wish we werent moving so we could continue at this location. If you are considering childcare in the area, this location should be at the top of your list!

Stephanie Ortega

I have worked at this center since August of 2011 and I have to say that I truly enjoy coming to work each day. We have a great team with staff that have been here for 14 years. 90% of the staff have been here since I have and longer. The Director is very flexible with scheduling and days off. Not only does she give us time off to take our children to appointments, but she always has back up staff if we call in sick, come in and get sick, or just need a day off. I am sure that any staff member can vouche for how great of a team we have at this center and how much we like coming to work. Loving the children is easy, but I have never worked with a team that care as much about eachother, the children and families as this one. I am glad to be a part of Tutor Time and would reccomend this center to anyone.