Ulta Beauty

2465 Sand Creek Rd #100, Brentwood, CA 94513, USA

Address:	2465 Sand Creek Rd #100, Brentwood, CA 94513, USA
Phone:	+1 925-513-8183
Site:	ulta.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 48

Reviews 14

Deena Foley

It is really a shame. There are some great products here and I have definitely spent more than a few pay checks on said products. There are some genuinely nice staff here too, so it is sad when the managers they hire ruin it for everyone. My mother and I on separate occasions were treated horribly by what I assume was a manager. My mother was publicly humiliated when she was taking "too long" to shop (because no one bothered to help her) and was stopped by the manager and forced to hand over her purse to be searched in the middle of the store. When nothing un paid was found she was told that they "know" she had tried to take eye cream and made her leave the store.. this was in front of me and her grandkids. I have NEVER seen such a blatant lack of respect. On prior occasions I have been overcharged and even had them accidentally erase the balance of my gift card when their system went down mid sale. They never did replace that gift card. I will never shop at this place again and advise all my friends and clients to avoid Ulta as well. Its sad because for a while it was easily my favorite store. Now I shop at nearby Sephora. It is in JC Pennys and has a MUCH better staff. They are helpful and they are very knowledgeable about their products.. Plus they dont make ridiculous accusations if you are a slow shopper. Avoid Ulta! Shop Sephora!

Anonymous User

I took my daughter here for a special Mom/Daughter b-day weekend. We both had the WORST haircut experiences EVER! DO NOT...I repeat DO NOT get salon services here! Both me and my daughter came in with 3 pictures of examples of what we wanted. When I asked for a trim and to shape up my layers I came out with 6 in off the bottom and chopy uneven layers (I look like a mushroom head). I cant even have it fixed because theres hardly any hair left to work with. I will be wearing it in a pony tail or a bun until it grows enough to have it fixed. My daughter who has very thick naturally curly hair, we asked for layers and some of the weight to be taken out of it, as well as some side swept bangs. She barely got a trim, and a one cut bang job! I had to take her somewhere after to have it fixed as well! The salon manager was the one who cut my daughters hair (Erika) she was RUDE and 45 minutes late! Rebecca was the one who cut my hair and TOTALLY butchered it. Neither of these women should have licences! I could have got a better cut at Super Cuts or at a beauty college! We both left almost in tears! AGAIN PEOPLE.....BEWARE!!!!!! DO NOT GET SALON SERVICES AT ULTA in Brentwood!!!!!

Alexis Hyden

I went in with a friend with a 30$ gift card I had gotten for Christmas. When I was there I wanted to buy the tarte shape tape conceler which is 24$ I was going to spend all my money. And they were out of my shade so I had asked a lady if they had anymore in the back she just waved me off and said shell be back in a minute. It took her 20 mins to come back. Mind you I did not move from the place I was when I asked her. And couldnt remember who asked her for help. She had slightly yelled who needed my help when I was right there. So I said me. And she said what do you need. I said I came for the shape tape conceler and they were out of the shade that I needed so I had asked if she had anymore in the back or somewhere else in the store ( mind you they only had like 3 per shade) and she was waking backwards to wave me off again and say no we dont have anymore whats there is there. Come back Friday. And walked away. I know your ina rush but you can take your time with a customer thats asking you one question. Thats only one minute to answer. Idk I wasnt even rude when I had asked her so I have no clue why she couldnt take 2 seconds to answer my question.

DuchessOfCalifornia

I had a haircut here, I gave the lady several photo options to choose from out of their own magazines. I was told by the manager that their staff knows how to give layed hair cuts. I saw my hair, the ends were choppy! I could have done this to myself! For some reason, all the people that cut hair here went to the same terrible school to learn because none of them know what a layer is. They think __--- this, which is levels of hair, cut at a different step is not a layer, a layer is chopped at the bottom only, unevenly, because that is about what your layers will come out like, all odd and stupid looking. Like you used a weed wacker instead of a licensed beautician!

Anonymous User

If I could give them 0 stars I would. No Kleenexes in entire store to wipe off makeup testing, no trashcans, out of stock in popular colors, unhelpful service. When I asked the cashier for a Kleenex, he told me they were out and I quote "I have some really rough papertowels." When I told another salesperson the tester for a hairspray was empty, she took it and when I asked her to open a new tester she refused. Wow. Absolutely awful store. If u have a choice, Sephora is 1000% better.

Liz Ainza

Never had a good expience here with staff, if I could advoid this place I would but they carry like 1-2 things here that sephora doesnt.

Ellen Moser

people that work here do not know the products carried by the store.

Helene Davis

Weve been there a few times. The lady was quite friendly.

Jessy M

They dont nothing , products always out of stoke

Marina Martinez

I loooooove this place my first time here & wow!

Candy Grace

Great store for all of your beauty needs!!!