My Gym

17271 Ventura Blvd, Encino, CA 91316, USA

Address:	17271 Ventura Blvd, Encino, CA 91316, USA
Phone:	+1 818-385-0888
Site:	my-gym.com
Rating:	4.2

Location

Photos 7

Reviews 4

Ronit Far

Dear moms and dads, If I were you, I would not take my children to My Gym in Encino. I truly believe their sole purpose is to make money. Even though the classes were good and the place was clean, Ive had the worst experience dealing with them. Im the mother of 10 months old twins and signed my twins up for one month of classes explaining to them that I live far away and would like to only try the classes for a month. They asked me if it was ok for me to leave my credit card information there so they would not have to ask for it every time they charged me; I made a mistake of accepting this. After a month, I told one of the teachers that I had to cancel and could not come back since I live far away and she did not mention to me the cancellation had to be done IN WRITING FOUR WEEKS IN ADVANCE. Anyway, after two months, I found out they were charging my credit card for classes I did not take my children to. I called and explained that I cancelled with one of the teachers and they said the cancellation had to be in writing, again leaving out the fact that since I havent cancelled yet, I can still use my make ups by taking my kids to classes now. They encouraged me to cancel VERBALLY over the phone which was against their policy BEFORE. Finally, I talked to someone else explaining what had happened and she said she would make an exception by letting me use my make ups if I bring my kids to classes two times a week and pay for another month of classes (knowing I live far away and it would be very difficult for me to take a trip two times a week). Anyways, theyre extremely rude and mean. The lady has the guts to tell me "I always read the fine print and the whole contract. You should have read the whole contract." Yes, sure...as a mother of twins, this is the first thing on my list!!! Anyway, just a warning.

Chris Browne

Have had amazing experiences here over the years. The owners are amazing and I love the staff!

Paola Wagner

Its a good place but you dont get what you pay for, the installation is not the greatest!

Shawn S

Great place! Staff is great with kids! GOOD PRICES!!!! My kids love this place!