Caliber Collision

3399 E Willow St, Long Beach, CA 90806, USA

Address:	3399 E Willow St, Long Beach, CA 90806, USA
Phone:	+1 562-424-4670
Site:	calibercollision.com
Rating:	3.2
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 46

Reviews 6

Pat Peou

Im a pretty simple guy and I dont demand much. I just want my car fixed. Apparently, 4-5 months since the fix, there are more problems with the car than I expected. A lot of shady things happened to my car. Ill be very concrete and logical with this review. Allstate recommended me to these people, but Im left very disappointed and angry. I never had a problem with any car repair shop in my life, even when they fixed it, I tried not to be nit picky with them and went my own way. It sure backfired not making a complaint ASAP cause I just want my car fixed to go to work. Insurance charged me 35 for the new wheel. I paid for the new tire. Apparently, I have a spare tire/rim in the trunk of my car. When I had a flat tire a few days ago, I looked for my spare tire and it was gone. I knew Collision Tires used my tires and rims and claimed they purchased a new one. This is very unprofessional and shady. This is a 5 thousand dollar fix and it felt like it was half of that. The point of insurance is to fix whatever damage that happened at the accident and restore it what it was before. Ill make this clear, if theres a rebuttal by Collsion, okay, my back bumper was comestically damaged before, but Im not going to talk about that because it has nothing to do with this complaint. The complaint was that they rushed my car and I dont feel my car is the same as before. They also lost the cap of my rims, and said theyll call me back. Never did. Its already since August they didnt call me for that piece of cap on the rim. There are weird noises coming out of the front car. A shhhh sound at times. I hear clinking sounds when I brake. I understand no one is perfect and thats why I usually take things back if I find there is a problem. If these people claim took my spare tires/rims from teh back of my car and claimed to the insurance that they bought it. Professional this is wrong and shady business practice. It is not honest. I will be making a complaint to allstate about this and I will go to these people on monday. I will keep posted about this. My car is not the same as before and they claimed some things in the receipt that they didnt even pay for. REALLY SHADY.

Anthony Chea

Back in 2013 my car was involved in a hit a run. Through my insurance I took it to Caliber collision for the repair for the front and rear bumper and replacement for the tires that were damaged from the accident. They aesthetically fixed everything but it looks only good from the outside. -I started noticing that my vehicle was driving unstable at high rate of speed. They said they did an alignment.... my new tire tread soon worn off and it was fixed due to new tires and "proper alignment" -the front tow hook on my jeep was also impacted.... I barely notice it years later. The tow hook was bent out of place and they kept it on instead of ordering a new tow hook. -after a few months of driving I started noticing bumper screw tabs started missing. The front bumper was not put on correctly as it seems out of place. I wish they are more comprehensive in their repairs rather than overlooking some issues.

x 100

Estimators dont do a thorough job of assessing the vehicle damage. Caused problems for me with my insurance as the supplemental estimate was considerably more than the original estimate.

John Shewmaker

Waiting for them to contact me to fix wind noise from driver door and overspray. When I picked up the car battery dead and alternator gone.

Julio Licea

Really clean and professional place.

Danny Broadhurst

Very slow to respond.