Ulta Beauty

690 Collection Blvd, Oxnard, CA 93036, USA

Address:	690 Collection Blvd, Oxnard, CA 93036, USA
Phone:	+1 805-981-8725
Site:	ulta.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 18

Andi

The inventory in the store is CONSTANTLY empty. The store has no product like 90% of the time. I come in to buy a shade of lipstick, and its never there. Today I went to buy Revlon lipstick and there was a display with maybe 20 different types but there were only 5 of the most unpopular shades actually in stock. And of those 5, there was only one tube left for each. I went to buy Rimmel eyeliner next. Their shelf was all over the place. The colors were all mixed up. I had to search for 10 minutes only to find out that yep, they were out of stock in the shade I needed. I did this for so many other things: Eyeshadow, lipstain, lip gloss, primer, concealer. Every single item I wanted wasnt there. Every. Single. One. They never restock ANYTHING. The whole store is a mess. Random products scattered everywhere to the point where you need to hunt to find what you need. And 90% of the time its sold out. Whoever is in charge of ordering their inventory needs to be fired. This is the worst Ive seen from a reputable store like this. On the plus side, the sales associates (when you can find them- theyre constantly understaffed) are the nicest, most helpful people Ive met. I added an extra star just for the great customer service. Bottom line: Youre better off going to Sephora or any other store, even Target. Any store will have more makeup in stock than Ulta does.

silvia garcia

they need to be straight forward with their customers, i went to exchange something two days ago and i didnt know if i was suppose to get in line with the shoppers so i just stood there and this blonde cashier saw me but ignored me and kept doing her thing! so then i just decided to get in line! i just find it rude how they can just ignore you instead of asking you to get in line or something! So then they finally send me to exchange my item and they ask this other employee to help me and i ask her if i have to wait in line again and she says no to just go up front! so i go and AGAIN the same cashier saw me and ignored me i was waiting for like 5 mins until a different cashier asked me what i needed, then the blondie all of a sudden decides to speak up and tell me to wait in line again! really ? i just hate how i was being ignored!

Debbie

Youre a fool if you waste your time and money in this place. I was treated rudely on the phone by a store manager. I called the customer service line, and was told that someone would contact me within 24-48 hours. That was 1 week ago this past friday. Then, I called corporate this morning. Thus far, I have gotten zip. Zilch. Not one return phone call. I will never go back here. Id much rather drive out of my way & pay double price at Macys. The sucking up they do is worth paying extra money. They treat people alot better than ulta does. I wonder why this place with all the pompous employees is still in business. Customer service is non existent all over this company. I hope these people are treated in the same unprofessional manner that they treated me in.

julia gill

I was literally in the store three minutes and six of there employees bumbared me right out of the store...I swear give a customer a chance to look around. Its my day off and I just wanted to go into Ulta not necessarily looking for anything just looking around and every aisle I went down somebody ask can I help you let me know if you need help like immediately after the last person that just asked(obviously, If i was going to ask for help... if I needed it. Thanks but no thanks Ulta!) Theres a reason I like sephora much better!!

mimi babe

Me and my friend went hoilday shopping at the location in Oxnard and this one girl was so rude and came up to my friend and I and told us if we have any question to ask her if we needed any help. My friend ask her "excuse me miss , how would I use this product?" And she told her in the rudest way "cant you see Im trying to lesson (on her head set) I cant hear them when your talking to me " my friend put the product back and told me "lets go girl she is being so freaken RUDE" and then she speaks up and says "how am I being rude

Bass Delgado

Ok- Crystal Rivera is super helpful and nice and the girl who works in the Clinique area.. She wears a white coat.. She is very nice too and smart and knows her cosmetics! The rest of you guys are rude. If I acted that way in my line of work Id be broke- get over yourself stop being a snob and be grateful you have work. Why are you sizing your customers up? I seriously hate going into Ulta but I cant use cheap stuff and Sephora doesnt carry everything :(

Miriam Herrejon

The worst customer service I have ever experienced! THREE employees asked me if I needed anything and when I did they just turned around and asked me to wait a minute while I watched them walk just around the counter to ask someone else if they needed help? What kind of nonsense is that? Just a bunch of girls who want to be make up artists so bad and dont understand theyre working retail. Smh

Kaylee Barraza

So much wonderful-ness under one roof its hard not to go wild! Getting help from employees can sometimes take a few minutes, but once you snag one, they give you their undivided attention and are extremely knowledgeable, helpful, and friendly. With all they offer, its very hard to stay away and even harder to adhere to my self imposed spending limits!

Susan W.

This is one of my favorite Ulta stores because of the excellent customer service. The girls at the salon are fantastic as well as the makeup artists on the floor. Other Ulta stores should send their people to train here

Martha aleman

Not good Customer Service I was on hold for more than 20 minutes to schedule an appointment, at the end i had to hang up. Not the first time I waited this long. Very unprofessional. Oxnard Location.

Melisa Millado

The OTC makeup aisles are disorganized and under-stocked. The makeup has been clearly opened as well. This location has disappointed me several times.

Becca Smith

I love ULTA!! Only wish they had more locations in So Cali. Shocked there wasnt one in Simi Valley

Maria Sanchez

Workers here dont take the initiative to greet you or ask if you need help.

Shelbs

Everyone is so nice!! theyre all so helpful an the makeup is AMAZING

crystal

I love to shop here but they never have the things I want in stock

Janessa G

They need more experienced people working there.

Tori Evans

Great customer service, lack of products needed.