Ulta Beauty

401 Kenilworth Dr #520, Petaluma, CA 94952, USA

Address:	401 Kenilworth Dr #520, Petaluma, CA 94952, USA
Phone:	+1 707-763-3074
Site:	ulta.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 53

Reviews 7

megan dion

I am only giving one star because of the convenience of this location near my house. WORST COSTOMER SERVICE!!! When I go to a makeup store I get so excited and usually need help finding a product or even assistance to what products work best/the newest or the right color for me. Upon arriving at the store Ive had what looks like a group gossip circle of employees look over and me and then run away when I make eye contact and act suddenly too busy to help me. I literally walked around an isle for 20 min and stood there with not a single person asking if I need help. When I went up to the counter to ask for some help the checker looked at me like I was crazy! She called for someone to help and the woman who approached me couldnt express more how inconvenient I was to her... had little to no help to give to me. She quickly rushed away from me. I bought nothing. This type of behavior has happened to me around 4 times, like I said it "was" convenient. I tell everyone who askes me about my makeup or where to get that lip color to take the extra drive and NEVER GO TO ULTAPETALUMA...the sephora in Santa Rosa has everything you need and better staff who actually know something.

lisa githui

Lets just say it was one of my favorite stores until a couple weeks ago when my best friend and I walked in to buy a NYX product.I decided to walk around the corner to make a phone call to my husband and mind you I had only been in there 2 minutes prior and one of the store clerks rushes towards me accusing me of stealing a pallet !!!!!!!!"Uuuuhm mam are you planning on buying that pallet that you just put in your purse ???"her words exactly !

angelina smith

The customer service is very bad. Why to ask me 10 times within 15 min if I already answerd I dont need help. When I finally asked a question since they wanted me to do so , they got annoyed. Horrible!! I will not shop there anymore.also they dont know what product they have.I asked if they have one brend of purfume they said they dont have it, after that I found it next to the register.

alejandra carranza

Worst costumer services ever!!!!! I will never buy something from ulta ever again!! Sephora has the same makeup and way better costumer services!!

Kelly Moskowitz

Love the products. Their never out of stock. Salon is fantastic with the friendly service and customers.

Rebecca Liu

Worth to buy something here when they have discounts

igr vip

Great customer service !!!!!!!!!!!!