Ulta Beauty

1216 Fitzgerald Dr, Pinole, CA 94564, USA

Address:	1216 Fitzgerald Dr, Pinole, CA 94564, USA
Phone:	+1 510-262-9541
Site:	ulta.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 49

Reviews 8

jasmine ledesma

I would have to say that Im am truly divided on this location there are a few girls that work there that are truly amazing and extremely helpful! I would have to say there are two specific girls there that are beyond great and very professional one works in the Salon and has braids and is moving to Vegas and Im sad to see her go, very talented !!!! The other girl worked at Sephora and I know she was there for a while, one day I walked into Ulta and saw her there I had to almost take a second to look around to make sure I hadnt subconciously driven all the way to Emeryville lol! Now usually a manager is the one who usually sets an example of excellence and professionalism and while I assume that they have more then one manager I want to make it clear I am speaking about only one since I only had interacted with her, one day I had to return an item that I had purchased about two months prior, I had bought ALOT of things on different trips around that time but I had lost my receipt. What many people dont know and she ASSUMED I didnt know was that if you are a member of the ULTA rewards club and its free to join and I highly do recommend it because in cases like that they can actually find your items through that card if you dont have your receipt. I explained my situation and her first response was "well you dont have your receipt, so there isnt anything that we can do", which made me upset because I know that wasnt true. So I asked if she could look it up through my rewards card. She then made a face of annoyance and sighed and proceeded to "look it up" took about two minutes and said she couldnt find it and there wasnt anything she could do. I then explained that I did many trip that if she could look into a different date and she said that no she looked through all of them. -_- Which I know was a lie because I worked for ULTA at a different location and quit at the time of my shopping spree I was really upset at her lack of professionalism and making a customer feel uncomfortable about asking for a service. I ended up going to the ULTA in Emeryville and they took the time to find it and help me out so I was able to return the item. She should look toward her team because what she lacks in professionalism her team makes up for it.

Maria Chavez

If i could give it a negative I most defenitly would. I went in there today Thursday May 19 around 5pm with my sister and cousin to look for some specific products we needed and had a horrible experience. My sisters purse beeped on our way inside the store and the cashier said it was fine. While inside we decided to use the restroom and there was sensors we had to go through as well and they also beeped when my sister went in. Immediately the employees came rushing and my sister showed her the purse and explained that it beeped when we first entered the store. She said it was fine and proceeded to the restroom. On our way out to continue our shopping we had 2 men behind us the rest of the time. We obviously noticed them and who they were because they were speaking amongst them like we couldnt hear them even though they were directly behind us. They were planning how they were going to confront us outside and check us. We decided to leave everything because we felt uncomfortable about the situation. As we were walking outside we were immediately stopped and our purses checked. They did not make it discreet or proffesional at all. Everything and everyone immediately stopped and the attention was to us. This is so emberassing for us. Nobody deserves to be treated that way. They also had really bad comments towards us. They poured everything out of our purses and told us they were looking for makeup pallets. One of them made a comment saying, " you must love that purse so much that you carry it around." That was the most ridiculous comment I have ever heard. We did not deserve to be treated this way and all in front of what looked to us like the manager. They not only lost our business but our respect. This was my first and last time ever to visit Ulta again!!!!

Jocelyn Perez

First of all I love makeup and I love feeling welcomed When I go to a store but unfortunately this was not the case.I went to this store and i felt weird at the way they employees were looking at me. Following me every where I went.Even the manager was looking at me weird. The employees were asking me if I was finding everything ok while mugging me and when they say the lady next to me they were sweet and even offered a bag with a smile on their face. Hmmm is it a racist remark? Idk just saying I did not like the experience here and made me leave the stuff I was going to buy!!!

Shala Hudson

Couldnt find anyone to assist me. As I was walking around I noticed that the security guard was spying on me up and down the aisle. Very uncomfortable visit.

A Lo

They wait to get more cashier help sometimes, but other than that, they help on the floor to get you what you need.

me all day

I always find what Im looking for ! Great stock of items and great service !

Rachel Meza

Typically clean and well stocked

Sukhi Kaur

Fast and welcoming service.