Address: | 1426 Blue Oaks Blvd, Roseville, CA 95747, USA |
Phone: | +1 916-781-9300 |
Site: | chasecleanerssacramento.com |
Rating: | 2 |
Working: | 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9AM–3PM Closed |
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Ameera Sulman
If I could I would rate chase cleaners a negative number. I WILL NEVER EVER BRING ANY OF MY CLOTHES HERE BECAUSE THEY RUINED MY VERY EXPENSIVE DRESS. I wanted my pink expensive dress to be altered , so I brought it to the store and the lady on the desk said she didnt know how to take my measurements .Even though this is very unprofessional I was ok with it so I decided to bring one of my other dresses . The dress I brought fit me perfect . So then I laid it on the floor and told her to make the pink dress the same size as the dress that fit me . Later I waited weeks and weeks , I went to the store so I could see my dress but they said it was not there . And I asked them can I have the managers phone number and the lady on the desk said she didnt know the manger or his phone number. So I was furious how could she not know his phone number so then I asked do u know the semstress number and she said no. So I said can u call the boss and have him meet me tomorrow and she did and he said that was fine. The next day I went there to talk to the boss because they ruined my expensive dress it was about 2 inches shorter than it was supposed to be and the boss didnt even show up . I kept requesting to meet up with him and they said he would be there and he never showed up . At this point they were playing games with me . So the front desk told me its fine just take the dress and I wont charge u anything(did she really think I wanted the 11$ back ) .i just wanted them to pay for my dress. Then the front desk said the semstress could fix it and the semstress would just sew the peace back to the dress. I dont know if she thought I was an idiot because if she sewed it back on there would be a line showing . At this point I have waited so long and the store wont pay me back because they ruined my dress. My husband called the boss and the boss lied and said that I didnt want to meet up with him and every time he would go there to meet up with me I wasnt there (which was a complete lie!!!) its been a month and they still wont give me my dress or pay back for it . And the semstress is saying that she never said she wanted or would fix it .tbh they could have said sorry but they didnt . BOTTOM LINE NEVER GO TO THIS STORE EVER .
KR
Kristen Wise
DO NOT bring your clothes here. I have been going here for months and they have always been kind, friendly & professional. The cost is inexpensive & my clothes were always perfect BUT I just got back an $80 pair of Golf Pants that are my husbands & they ruined them. I approached it like no big deal things happen and I will just have to go buy a new pair and they will reimburse me... Well that was NOT the case. The owner argued with me, told me they did not do the damage and that the sun did the damage and he will NOT replace the pants! It is obvious that a liquid was accidentally poured over they pants or they came in contact with a cleaning solution that ruined the silk. He argued and argued and did not care that he ruined the pants and lost a customer. Just beware if they ruin your clothes they will NOT replace them! So disappointed in the owners lack of customer service!
MA
Marc Astor
The best Cleaner in town. We are new owners and we have upgraded all equipment, employees, service policies and you will be happy. Delivery and Pick Up service is now offered too. The best in town guaranteed.
DA
Danielle Vaticano
My husband loves this place- we drop off items every week and love their quality and pricing.