FedEx Office Print & Ship Center

Address:	712 Front St, Santa Cruz, CA 95060, USA
Phone:	+1 831-425-1177
Site:	local.fedex.com
Rating:	3.1
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 17

Reviews 17

Lisa Nicolaisen

Wow. This place is horrible. I went there twice in two weeks and the internet was down both times (and I learned, continuously throughout the two weeks... its probably STILL down... but I wont take a chance by going there to find out). Because of the internet debacle, the gentleman behind the counter offered to do my scanning behind the counter and put it on to a flash drive that I could buy for $8.99. Really? I suppose thats a nice offer, but how about we just get with the times and fix the internet. Im not paying $8.99 to scan one piece of paper. Where is anyone that cares about lost business and crappy services? I looked, but alas, I couldnt find anyone. The second time I went in there and the internet was STILL down, I decided that I would never return to this location. Just the vibe of this place sucks. So I will be traveling to Capitola from now on, because they have been, at the very least, reliable. But if FED EX/KINKOs is reading this by chance? How about we get even MORE up with the times and lose the desktop scanners and get copiers that scan and send to email in one shot. Scanning one page at a time is time-consuming and archaic. I know this is a profitable company (well, except maybe Santa Cruz... they cant even afford to get their internet fixed...), so how about some upgrades, eh? We spend enough on each page of every service to pay for this and more, Id think.

Matthew Breno

Ive been there enough, giving them more opportunities than they deserve, to just do the bare minimum, yet to no avail. Typical Santa Cruz business, where even under a mainstream corporate establishment, with proven success, they can manage to offer below standard effort and care, resulting in even more sub-standard execution of their duties... The lack of work ethic and mental presence, only pails in comparison to the apathy that exudes from these individuals, who drag on the atmosphere around them just by their sheer existence (attitude).... which is all it purports to be to them.... "existence". I am sad for them, but angry at myself for trusting them, again, and expecting a better result, even when walking them through it like holding the hand of five year old. That, more than anything, is what actually saddens me...

Anonymous User

(4/25/09) I called around 6pm to ask if I could have a poster printed, and what time was the latest I could stop by and have this done. The employee told me that if I got there by 8:30pm and had the document as a PDF it should not be a problem. Sure enough I show up at 8:30pm, usb stick in hand and ready to have my poster printed. The employee informs me that what she meant was I could drop off the PDF at any time, but that her "production" staff had gone home at 5pm (prior to my call). The soonest the poster could be ready was noon the following day. The employee made me feel like an idiot for not knowing how their printing operations function, which is precisely why I had called in the first place and gotten a curt and uninformative answer. I decided to take my business elsewhere. I do not recommend Kinkos to anybody.

RevAlexandra Childs

I actually like this FedEx/Kinkos a lot. I find the people, yeah the guys, in there have worked there for years & are very helpful to me. occasionally what are the machines goes on the blank, like one of the 2 fax machines, or one of the 5 color printers. And anytime I have a question or problem with any machine, the guys come right out and help problem solve... if I make a bad copy or hit a button I didnt mean to, theyve always been willing to give a refund for my mistakes. My only concern with this particular Kinkos is they seem a little short-staffed on occasion. But its still a five star Fed Ex location !

Chris Lewis

While it is usually quite quick to get to the front of the line here, the staff are surly, often to the point of rudeness. I only come here if Im making a return on an online purchase that requires me to ship via FedEx. Extra minus points for the staff member who informed me my box wasnt taped well enough (it was), because FedExs shipping chain "has belts at 40mph and our drivers dont care for packages" (I dont see how your abusive shipping practices are my fault) and then proceeded to repeatedly punch the top of the box in front of me until the tape came loose to prove his point.

Anonymous User

ive lived in town for 15 years and kinkos has gotten worse and worse with time. ive had a few miraculously cool counter-folks re-do jobs and hand deliver them to me after the printing job, which was over-priced, was botched and therefor useless, but why werent the jobs just done well the first time? i think kinkos probably understaffs and pays low. the vibe just reeks of high turnover rates. local competitors like university copy right around the corner have been WAY more professional and reasonable in my experience.

Craig Fellers

Not good. Credit card machine was "broken" when I came in. My card was charged, even though it said it wouldnt go through. Not surprisingly the charge went through and they would not issue a refund even though no package was shipped when I called back. When I called to talk to the manager and she hung up on me. When I called the 1800 number I got the expected results. I just want my $9 back. Is that too much to ask? :(

Anonymous User

Many times when I go in there it takes forever to get things done if I need help. The self-serve aspects of kinkos are fine, but if I need to get a special order or something is not very helpful. If I new of an alternative place in the area I would probably go somewhere else.

Tiny Morosco

Had an excellent experience producing invites for a wedding reception, including printing on cardstock and folding it three times. Also bought some envelopes, but ended up finding better ones at another store. Kinkos accepted the return, no questions asked.

Arthur Ulfeldt

It is possible to get something printed or shipped here. Just stick to the self service machines. They are always understaffed so, although the people working here are friendly and generally efficient, they will most likely not be able to help you.

Dawn Wolfe

I ship from this fedex hundreds of packages a year--this team is great, always goes above and beyond to help me out and bends over backwards to gets my shipments out on time. I always use this fedex over any other.

Peter Steyne

The staff was super helpful and friendly when I went in to take care of a shipment. Made sure it was going to the right place with the correct remarks and made sure I want paying to much for unnecessary shipments.

Anonymous User

About what you can expect from this chain... ridiculous pricing, poor quality, and bored, cranky staff. Despite my protests, my boss keeps sending me here. This place is a joke.

Kaitie Sato

If I dont have to, I will never go there for any business. People who work there are neither friendly nor helpful. It is a bad business practice.

Tibbit X

Friendly, Helpful and Informative staff. The place is very large with many additional facilities as well (ex: Free Web Usage).

Avani Gadani

They waived their 24 hour poster requirement for me .. twice! Kinkos, keeping grad students sane since at least 2007.

Shellie Daly

Nicole helped me consolidate a shipment into a multiuse box, saving my company $$. She was helpful and friendly.