Planet Fitness

Address:	2100 Dixwell Ave, Hamden, CT 06514, USA
Phone:	+1 203-281-7213
Site:	planetfitness.com
Rating:	4.2
Working:	4AM–12AM 4AM–12AM 4AM–12AM 4AM–12AM 4AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 17

Reviews 28

Dan F

I joined in June 2014 and was initially happy with my experience. After I moved to North Carolina, I called to cancel my membership willing to pay the $58 buyout fee. The woman who answered said I could only cancel in person no matter what. I told her that I was in NC and unable to make it to CT. She told me she would look into it and put me on hold (with an attitude). 10 minutes later, she said I would be able to cancel in writing, contradicting her original statement. However, if I wanted to cancel in writing, I would have to write a formal letter addressed to planet fitness stating at least 3 reasons why I wish to cancel my membership along with an enclosed check/money order for the buyout fee, all of which had to be certified, meaning I had to spend another $3 at the post office. Finally after another phone call and sending out the request to cancel, I had finally cancelled my membership. Planet Fitness has terrible customer service and makes it extremely difficult to cancel once you join. Because of the delay in mail (almost 4 days to get there), I missed the deadline and I was charged for another month ($20) and the annual fee ($40). Think about this before you join. I would recommend "The Edge"next door if you want a helpful experience. I have had many friends join there and I hear nothing but great feedback about it.

Sohail Mansoor

Oh my God, let me start off by saying that the only reason I joined this gym was cause my friend was a member so I thought lemme give it a try. Since day 1 I hated the place. Machines are not many for regular exercise except for treadmills. The staff is only interested in showing exercises to hit girls and hanging around them and oogling at them. The temperature is not adequately controlled and it smells like sweat everyday. After bearing this for a few months I decided to quit, they told me that if u quit now you will have to pay $58 extra as this was before 12 month term. I asked them to continue it till 12 months and then end the membership. The lady told me that I dont have to come back for cancellation and the contract will end after 12 months. Guess what..... It didnt. They kept charging my bank account and then even charged me extra fee for yearly fee. I went on the same day when I saw this extra charge. The staff there was extremely rude And they didnt reimburse the new yearly fee. The guy named Frank at that gym should be fired, extremely rude, blunt, disrespectful and would try every way to steal your money and give it to planet fitness.

Dov Cole

Meets all the basics youd expect of a Planet Fitness. Kind of dark overall due to all the purple. Also they like to post rules and then not enforce and have strange rules like no rope skipping, maybe because they want you to use one of the many, many cardio machines available. Id like to see a bigger, more lit up stretching area and a platform or two for lifting. Maybe the problem is that its a Planet Fitness. I was gifted a membership, but havent been there for a while. Im sure there are many more members than are actually using the facility.

Liyang Diao

Ive been a member for several months now and have only a single complaint--that there isnt a large open area for doing stretches and the such. My primary activities are running and climbing--I use this gym as a filler for when I couldnt get out during the day and for training. As such, I think its adequate and a fine deal at $10/mo. Front desk staff are always friendly. Note: It is _no longer_ 24hrs!

Kathy Jurgens

I absolutely appreciate and relish my workouts at this Planet Fitness. The workout area is always clean as are the locker rooms and showers. But most of all, the staff are friendly and knowledgable and the people working out are also very welcoming. Its a terrific bargain, sure, but most of all its a non intimidating gym where I can strive toward my fitness goals.

james kronberg

The only reason I left Planet Fitness was I needed several operations and it would be quite a while until I could get back into working out. I always had a pleasant experience when there. Excellent friendly staff, great environment, and people. Would highly recommend to anyone. When I cancelled I had no trouble at all. Just sent a registered letter.

Mick McCreanor

Love the gym. The staff are warm, friendly and personable unlike some higher-end gyms in the area, and Frank the Manager is always helpful with workout tips.. The gym is clean and never over-crowded and I can get my 30-45 minute workout in easily. Love the massage chair and tanning, always available after a good workout. A little slice of heaven.

Bruce Michaud

Lifting section tends to be full of the types who sit on the bench and browse Facebook, take up several machines by putting their stuff all over it, talking on the phone, and not cleaning their area. Really wish I could just go in, do my workout, and leave without having to deal with it.

Robert Menefee

Ive been going to Planet Fitness for years. Its perfect for me, has all the equipment I want, and I dont have to wait to get the machine I want. The price is low, the staff friendly, the other clients pleasant, the building clean, what more could I ask for.

22ayale

Great gym and great management!! Frank the GM especially...he helped me with a transfer issue. He went above and beyond and shows that TRUE customer service still exists. Would highly recommend this gym.

Amy Kulikowski

Nice and clean facility. Never crowded and nice staff. Parking is sometimes hard since its in the plaza, but thats literally the only downside. Very nice gym and worth the price of having the black card

Joseph Paolillo

Planet Fitness is great gym. Just what I need, no more, no less and it is a fantastic deal. Working out there has changed my life. Frank and the entire team are friendly, helpful, and supportive.

joy flynn

They suck, its a scam, to unenroll you have to physically go there and if your schedule is hectic they just keep taking your money. And the $10 a month is a scam too

Troy Mooring

I have fun working out at planet fitness & the staff great & it stays clean & i like getting a massage on the massage bed & chair too.

Cynthia Staton James

I really enjoy my workouts @ Planet Fitness. The equipment is the greatest. The staff is professional & friendly.

Victoria Benson

Awesome staff members that remember individuals by name! Clean workout areas and locker rooms and never too busy!

Julia Colozzi

They removed all cages, benches, and heavy weights. Thats not a gym I would have initially signed up for.

Barbara Harris

So far my experience has been great, the people seem friendly and display good customer service skills.

Solomon Fiseha

Very bad Custemer service