Delta Global Staffing

Address:	1020 Delta Blvd, Atlanta, GA 30354, USA
Phone:	+1 404-715-4300
Site:	deltaglobalstaffing.com
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 40

Reviews 6

Michael Valliere

Im sure a lot of folks use social media when they dont get their way as a means of getting their way. Id like to share my story because it so unbelievably nonsensical to me, that I cannot believe it. I purchased two tickets for my fiancé and I for our honeymoon less than a week ago for April 2014. There was no option to book from Punta Cana to Honolulu as one trip, so I booked a Delta 8am flight to Atl and then a Delta flight to Honolulu that was departing at 1:40pm. A few days later, I get an email saying the 8am flight is now departing at 2:35pm!! I call Delta and they are willing to refund the first flight, but will not refund the second. The second flight leaves at 1:40pm, and the first flight is now not even departing until 2:35pm. I spoke with two supervisors; Constance out and Shawanda out of their Cincinnati call center. Both were courteous, but unwilling to use discretion with regards to their policy. I find this ridiculous for two reasons: Its the change in schedule of their first flight that is now making it impossible for me to catch their second flight, and the fact that this is an April 2014 flight, giving them plenty of time to resell those seats. Its unbelievable that the company does not empower their people to use discretion when there are extenuating circumstances. Just on principle, I am so frustrated and irritated with Delta for refusing to work with me by refunding my purchase a mere 5 days after it was consummated and more than 6 months before the date of the flight that I will swear not to use them as an airline option for my family and I, and I will use my professional position to communicate my anecdote as an example of poor unilateral business policy and a seeming lack of understanding of the importance of empowering your employees to make decisions when youre in a service industry and have the audacity to name a department "customer care".

Zac May

Im a Diamond Medallion Delta customer, fly them frequently, and usually pay full fare for the first or business class cabin. Delta does as good a job as any other major American airline, and I find that most of their employees I deal with at check-in and on the airplane try their best to offer good customer service with the limited tools theyve been given. Having paid that compliment, I will add that Deltas baggage handling services are NOT SECURE. Ive discovered several times after a trip that my bag has been gone through but not by TSA which always leaves a card to announce their presence. Medicines will be out of their zip lock containers as if a hurried search for drugs was carried out. Its disconcerting to know that baggage handlers have the freedom and opportunity to search bags at will. I would also add that baggage handling in general seems to be a low priority for Delta and the rest. I recently had a flight cancelled due to a mechanical failure and somehow both my bags (with the big bright Sky Priority tags) were shipped off to other cities not even on my itinerary. The bar codes were not scanned so no one could find them until one bag showed up on carousel #5 in Detroit and the other has yet to be found. It just cant be that hard...UPS and FEDEX get it right a million times a day.

Douglas A.

Objectively - three stars Subjectively - two stars Dear Delta, I work for a non-profit, so I ask you (Delta) if this is it fair for me to take food from children to replace the items damaged or lost (SIM cards, the pelican case, the luggage)...I think it is decidedly unfair, yet indirectly this is what Delta has requested I do. You well see my reviews on google, yelp...whatever forum I can commit on. Yet, they will be sane, objective diatribes...lol. I had a pleasant 20 months of travel with Delta but the last two months have been epic, so if you are looking for a root cause perhaps some policies were changed recently? Either way, I will request not to fly Delta for CY12. Adding to the irony my non-profit would always buy the cheapest ticket and I would add my own money to the fly on Delta to think I would pay extra for such poor service. When things went well i took the time to thank your staff and when things went poorly I took the time to complain. Delta you were not there when I needed you...you did not step up and for that I will take my tens of thousand of dollars travel budget elsewhere.

Michael Johnson

So missed a flight the other day - called up the airline with the express purpose of getting it rescheduled. Figured thered be some kind of "you are a dork for missing the flight" charge - which should be expected. I was frankly shocked...they rep on the other end of the line actually wanted to charge me for another ticket PLUS $50. Never did find out what the extra $50 was for - because as I was waiting on hold in between short snippets of conversation (for a total of 50 minutes) I was able to book another flight to my destination for only a 1/3 of the price Delta wanted to charge me on SouthWest. After I got the final price tag - I had to tell the rep to get bent and indicated that while she had me hold I already booked another airline for considerably less. Moral of the story? Delta doesnt care if you are a customer - so you shouldnt care if they go out of business. Sure SouthWest rarely has direct flights, but at least they care about their customers and dont charge $50 for a bag (I mean seriously you expect me to go 1000 miles away for a week and stay in the same clothes?).

S KL

Not really one to complain, but this time I have to share my experiences so that it doesnt happen to another. We recently had a bad experience with Delta and they were very negligent with our case!! Im currently still going back and forth with them and its been almost 3month!! They lost our luggage, and they are resistant in reimbursing us. We have provided all that they asked for as far as receipts and inventory goes, and they are just now telling us that they can only give us back a quarter of what we lost, even with all the valid documents they requested. They also had a delay in flight for my husbands ticket, and they didnt care to do much for him. He missed a wedding that he had to internationally fly for and they brushed it off like it was nothing. I expected better from Delta, but I guess my expectation were too high. I thought they went above and beyond for their customers, but frankly, they only do the bare minimum. I am tired of communicating with people who are not qualified to handle my case, please refer me to someone who can.

Josh Washington

This is speaking to Delta Global Staffing as a staffing firm, not Delta as an airline. Within the past couple of years, Ive applied for multiple jobs that I was very qualified for. Unfortunately, 90% of my calls and emails went unanswered. In my attempts of follow up, Ive emailed talent acquisition specialist, recruiting and hiring managers, you name it. How are you a staffing firm but ignoring candidates reaching out? Additionally, I applied for a position, minutes later I was asked to complete a video interview. Attempting to access the interview, I was met with an error message stating that the interview had yet to been set up. After 2 days and no responses, the interview was still not set up, yet I received a " thanks but no thanks" letter. How? I never interviewed. This makes me question a separate video interview I did, and 2 days later received a similar letter. Did anyone ever view it? Probably not. Stay away from DGS very unorganized, very unprofessional.