Straton Hall Downtown

Reviews 3

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Rose Barber

Straton Hall did NOT do what they said they were going to do for my wedding. They were very difficult to work with and did not communicate well at all. I emailed them numerous times without responses until AFTER supposed decision and money deadlines. VERY UNPROFESSIONAL. We paid big money for a Shrimp and Grits STATION and a DESERT TABLE with my wedding cake and grooms pie and got a big bowl of grits with some seasoning and shrimp in it to where my guests had to serve themselves out of. They served the grooms pie on clear plates that we didnt need. (they knew I wanted to use the mismatched china that my family and I had either rented for the event or collected ourselves) They brought out cut slices and set them on random food tables When we cut our wedding cake. I also asked for a drink station with glass canisters with spouts people can turn of infused water/punch/ and tea and showed them multiple times pictures of what I wanted and got pitchers of water/tea with lemons cut up in them and one punch bowl. Jay and Stacy were both told likes and dislikes throughout the process and asked specific questions throughout that were promised and didnt happen. One example is the fact that I showed in person and thru email numerous times the photo of what I wanted my flowers to be and it literally took months for stacy to get it right. the first flower proposal had two types and colors of flowers. NOT AT ALL what the picture showed or what we talked about. Its very unprofessional for a company owner to promise a result and have their client pay for that result and not deliver it. we paid for one type of garland and got a completely different type with the type of eucalyptus I specifically asked them not to use.Unprofessional. Still dont know the cost of anything. Never got any prices for anything when we asked them for an itemized spreadsheet.my Aunt was possibly going to pay for my wedding cake and I asked them in an email (that I still have) how much it was for just that and told them she wanted to pay for it and NEVER got a response. We never got anything itemized out so its impossible to cut or narrow down any expenses if you are on a budget. Their "proposals" and flower spreadsheets are soooo completely unclear and all over the place. I honestly think they just randomely write in whatever price they want too with the flowers and charge ridiculous amounts for "corsages" and other things. They did a terrible job on purpose. There was also a conversation about using my grandmother pound cake recipe for my wedding cake in the very beginning talk/meeting with Jay in which I asked if we could use it bc it would mean a lot too me and was told YES. When it was brought back up he acted like he had never said they were doing that and that we had never talked about it. As far as decor goes in a first meeting at the venue sight I asked about having multiple chandeliers to hang in different spots around wedding/reception site. Was told yes yes yes. And were originally being charged $335 per chandelier (3 of them) when quoted $125per one in person; supposed to be placed in different areas; all above the cake table. (not what we talked about or what I asked for) thankfully I caught the extremely high rental charges for the chandeliers before we paid for anything.Those are just a few things we had to deal with. Not even the half of it. Its completely unprofessional and ridiculous that I had to basically do homework and go over the spreadsheet/food/rental proposals multiple times and make sure we werent being charged for crazy stuff. Also...the "wedding coordinator," Heather that they recommended) really pressured my mom into getting) was completely RUDE! She was a total waste of money. So completely rude. Was rude to my bridesmaid as well. I shouldve asked her to leave. The wedding was very poorly done and they should be ashamed of themselves for doing that kind of a job. It only makes themselves look bad. I wouldnt recommend them to ANYONE EVER!

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Patti Laurens

I have hired Straton Hall twice (so far...), once for my rehearsal dinner and once for a corporate event. Both times they were absolutely WONDERFUL! I got a tip one time from another wedding vendor that I will keep at heart for forever - hire good vendors and then trust them to do their job. Dont nit pick or youll end up going crazy and hate the end result! Boy was she ever right! Hire someone great (Straton Hall), tell them your overall vision, and then let them lead the way. It leads to less work for you and a MUCH better result! They are the professionals and know how to make a vision work so much better than you do - haha! Oh my goodness...by the corporate event, I gave Jay a few thoughts and just let it happen. He exceeded my expectations! The rehearsal dinner was pretty straight forward, a traditional dinner. The food and service were excellent and we were so pleased! We got to enjoy that time with friends and family and didnt have to worry one bit about the details! Much appreciated! The corporate event was much bigger and much more complicated. It involved four setups, three locations, three different menus and a partridge in a pear tree. Each site (one several miles from the rest) needed different types of food and rentals different times throughout the same day, starting at breakfast and ending with a mid-afternoon snack. I needed a catering crew with a big staff, excellent time management and the ability to be flexible. The day went off without a hitch. The staff was calm and helped calm my nerves by just handling anything I threw at them. They were never frazzled, which lead to a much calmer day for everyone. I cant think of another local crew that could have handled so many balls in the air at one time. I was very, very pleased. I highly recommend Straton Hall for any size event, personal or corporate.

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Alena Conte

Very disappointed. I understand that Wormsloe Plantation State Park has decided to use Straton Hall as their vendor for booking weddings at Wormsloe. In November, I reached out to Wormsloe and explained I was having a elopement there, it would just be my fiance and I, and a reverend. We needed no facilities. I was quoted a price of the park entrance fee, and $40 for the photographer. I was informed that starting in September, Straton Hall would be the contact person to arrange for our 30 minute ceremony. Fast forward to September I left a online request on their website to be contacted. Then I called and spoke to someone, who said Jay would contact me. I called a few weeks later, because Jay never did contact me. I spoke with a nice enough women who said Jay was going to call me later that week. She mentioned that to get married at Wormsloe, the cost would be $500? What? $500 for what exactly? No member of Straton Hall would be present. We literally are showing up, getting married, and leaving 30 minutes later. I was interested to know if that $500 gives me private use of the park, or came with anything else. I was told Jay would contact me to discuss this. It is now the second week of October, and Jay has not called me. I dont know if its because I am not spending more money with them, or if they do not want to deal with such a small request. I am sending my letter of complaint to Wormsloe as well, I think they should reconsider their contract. As a bride who is planning an out of state wedding and therefore, is trying to get things booked earlier. my experience with Straton has been very poor.

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