Chicago Marriott Midway

6520 S Cicero Ave, Chicago, IL 60638, USA

Address:	6520 S Cicero Ave, Chicago, IL 60638, USA
Phone:	+1 708-594-5500
Site:	marriott.com
Rating:	4.2

Location

Photos 100

Reviews 7

Nicole Buttery

We had an awful travel experience coming from the East coast to the West coast. We were caught in Chicagos Midway Airport waiting for available seats on a flight (dont ask) and my two children had just had enough and needed a rest. We were given a discount flyer from the airport and quoted a very reasonable rate for a room at the Marriott. Or so I thought. Turns out the shuttle brought us to the wrong Marriott as there are multiple in the area. Once I had hauled my two kids, large carry on bag, cooler, child sized backpacks and car seat into the lobby I was devastated to realize we had gone to the wrong one and that this Marriotts rate was MUCH higher and they did not offer much of a discount for wayward travelers. The manager at the front was extremely pleasant, generous and considerate. He matched the rate we were quoted and let us book a room. My son napped, my daughter watched a show and then we found out we had to head back to the airport to attempt to catch another flight. When we made that flight I called to check out of our room and they waived the charge b/c we had only been in the room for about an hour (maybe less). They only charged me for the show I ordered for my daughter to watch. The staff was VERY VERY VERY helpful, friendly and courteous. They provided the shuttle at no cost and helped me to my room. The lobby and room were very clean and fresh. The linens were in excellent condition. I would travel to Chicago again.....for no other reason than to stay at this hotel and give them my business.

Michael Warehime

Our visit did not start off well. We were traveling on the thanksgiving holiday with our twins. (6 months). A logistical nightmare constantly having to double check the hotel has two pack n plays, a large enough room approved by the fire Marshall to have the two pack n plays, etc... when we arrived there were several people waiting in line to be check in... it felt like an eternity after moving from another hotel, then they couldnt find were we had requested the pack n plays. We had to show them on the email. After that encounter at the front desk they said they would send two up when they had time. We are traveling with two 6 month boys who have been moved from hotel to hotel missing scheduled naps and are completely ready to lose it. We needed those pack n plays, in the room yesterday. Here is where a bad situation turned completely around. What seemed trivial to some one else, meant everything to us. We we discussing the "poor service" to ourselves as we were getting onto the elevator and our disappointment. A nice gentlemen held the elevator door for us, didnt say a word. Apparently he was a manager "Alex" and made sure the pack n plays were brought right up to and set up. He also let us know that room service was on him tonight. That little gesture took a huge weight off our shoulders we sat around watching our kids and enjoyed a great meal. Thanks again Alex for turning a bad situation into a great one.

Mary Brown

Dont do the park & stay for an early flight! We needed a shuttle at 4am to Midway. I let the receptionist know at our check in the night before. She assured me that the shuttle starts regular rounds at 4am, so just come to the lobby at that time. She did mention that the shuttles service ALL the (approx.) 10 hotels on the block. So we came down at 4:05am to find about 30 people waiting in the lobby for the shuttle. We learned that only one shuttle was running. People were resorting to getting taxis instead of waiting for fear of missing flights. The wait for a cab was also longer than usual at that hour, so people were sharing cabs. After 30 minutes, and more people joining us in the lobby, we decided to take a cab ourselves! Very glad we did, though it cost $15. On the return, things went more smoothly, but another group behind us in line for the shuttle at the airport was turned away to await the next shuttle as ours was too full. They definitely need a LOT more shuttles for spring break season! The rooms were clean, decent, but cane for the parking & shuttle option, so we could have stayed at home, driven in and parked at the airport for much less money & equal amounts of stress!

Greg Poole

Me wife and kids stayed for 2 nights but has reservations for 3 nights....We notice stains on some of the towels,so my wife had more brought to room,then we notices more stains on pillow cases and comforters as well..the 22% service charge is ridiculous and my steak was burn from dempsey restaurant...so we decided to leave after 2nd day so when asked about reservation for 3 nights at check in desk and wife told them we decided to go to another hotel,we were never asked if their was a problem,or why the change of another hotel or how was your stay with us.....all we got was a receipt and she just walked off on us.....so wife was looking over receipt to make sure things were correct and same lady who walked off comes back and asked is their a problem ..wife said she should have asked that we you notice that we were checking out on 2nd night instead of reservation for 3 nights....

Tony R

Stayed there in room #311 this past Saturday before a Sunday morning flight at Midway, but we didnt sleep at all, the room appears to have a mold problem. My girlfriend was coughing all night, and my nose stuffed up pretty bad, We told the girl at the front desk in the morning about the problem and she said the same thing happened to her and her family when they stayed here, pretty much of an "oh well" type of attitude. A few hours after we left the hotel my GF stopped coughing and my nose cleared up. May have been more affected area than just our room, but if you have allergy issues this is not the place for you. Poor air quality issues. Would have been healthier for us to just sleep in the car. A refund or partial refund should have been in order. I contact Mike Williams, as suggested by the owner, left a message regarding this, but did not receive a call back.

Samantha Salinas

These people told us at check in that we needed to put a paper in our vehicle so we wouldnt get towed. Never gave us a paper for Parking the lady Vanessa was like oh its ok, so basically dont even mention you have a vehicle here they just want the $17, when that can go towards your tow fee if you get towed since the parking paper is never given or your breakfast your gonna have to pay for. She didnt even mention breakfast options knowing we walked in with 3 kids. At check in we were suppose to buy coupons or get other options. Next morning when waking up the feathered comforter was kind of out of the over sheet and it was bloody on the corner! Table where phone is had white castles salt packages that were opened and everywhere under phone. Ugghhh I wish I can post pics!!

Anonymous User

It was decorated nicely enough. The pool was not heated, even though they advertise it as being so, something very important to me, having a young child. Some of the bed pillows smelled strongly of B.O. which was a major indicator to me of true cleanliness. They pump a lot of air freshener in, which wasnt unpleasant, but also makes me wonder. The staff was nice enough. We were double charged for parking, which they rectified, but, why should we pay to park in an open lot, with no valet, and no parking structure?? They truly cater to the business person at this hotel. If you are trying to enjoy Chicago, stay in the city instead.