Family Video
| Address: | 2715 Charles St, Rockford, IL 61108, USA |
| Phone: | +1 815-397-9764 |
| Site: | familyvideo.com |
| Rating: | 4.1 |
| Working: | 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM |
Location
Photos 7
Reviews 23
MA
martha deluna
Everyone is always very nice and accommodating.Pizza place is awesome!However today I experienced the WORST CUSTOMER SERVICE EVER!!!. A girl name "Krista or Crystal" did not want to really give me her name absolutely RUDE NOT HELPFUL AT ALL. Took almost 10 minutes to check me out. Its sad to see this when I myself am in the CUSTOMER SERVICE INDUSTRY . I can promise this service would not ever be provided at my employer. When I asked to speak to the manager she instantly passed the phone to her coworker. MY SUGGESTION INVEST IN A PROBLEM HANDLING TRAINING. Good luck management team.
JO
Jonathan Golding
I dislike this place because of a few reasons the attitude towards there customers were disrespectful and sometimes just down right mean plus they say that I have a late charge of 200 dollars which they cannot tell me what the charge was for
PA
Paige zeibert
Mostly good. The line goes quick and it is inexpensive and clean. Some of the employees has been rude. EDIT: I have been treated very well here for about the last 6 months. Moving from 4 to 5 stars!
KJ
KJ Baldwin
The Staff is Great, The Half off membership for videos and games is awesome! The name of the video store says it all. Its just hard to believe there are not more of these in Illinois. Thank you!
DA
Dameon Lenderman
Losing out to Netflix an hulu. Also prices keep going up. The customer service which use to be amazing is now just like every other corporation.
AL
Alexis Hayes
I love this store! The people are great and they have a wide range of movies! Now they have pizza and will deliver both to your house!!
JE
jennifer Constantine
Love how helpful the staff is. Unfortunately, they got robbed not that long ago. Not a place I would visit after dark
JA
Jaime Rivas
Love this place feel like when i was kid. Picking out movies with my parents. Hope this place stands the test of time.
DA
Darlene Harris
Excellent customer service. Extremely polite and helpful. Best deals ever. I highly recommend this video store.
KE
Keshia Shields
Same videos on the "New release" wall a year later, its your average movie store, they have friendly workers.
DI
Diana Villagrana
Bad they dont know what to do customer care is poor they made us pass through bad situations
TI
Timothy Pankey
Terrible company. Treat their employees poorly. Wouldnt give them my business.
DA
Darlene De Sario
Always great prices and send coupons for even greater savings.
AN
Anita Luna
Good selection and now have Marcos pizza inside!
MO
Monica Sutherland
Its okay nothing too exciting just a video store
CA
Cassandra Lukes- Sheetz
Get place for all your video and gaming needs
JO
Jose Perestroika
A large varieties of movies and games
DA
David Merritt
Great movie selection
MS
MS. KILLAH
Great employees
CH
Christian Arreguin
Good variation
WI
William George
Good video
ED
edgar recendez
The best
AV
Avymarie Ortiz
Good
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