Hoosier Contractors, LLC

8345 Clearvista Pl #400, Indianapolis, IN 46256, USA

Address:	8345 Clearvista Pl #400, Indianapolis, IN 46256, USA
Phone:	+1 317-677-4755
Site:	hoosierroof.com
Rating:	3.8

Location

Photos 44

Reviews 4

Sean Stebing

DO NOT USE! Three things to describe them: unresponsive, misleading, and not trustworthy. Initially contacted us in April 2016, work performed in June 2016, and billing disputes finalized in December 2016. Everything was going well until it came time to perform the work. We were only supposed to pay our deductible, but Jesse lied to us saying wed get a free upgrade, which they charged us for in the end, and since the product was already installed, would not deduct the charge off the final invoice. In addition, their scheduling and communication is horrible. After several attempts to get on the schedule and trying to track down our salesperson, I left a voicemail indicating we were going to start looking for other quotes if we did not hear back. After that, they threatened to take us to court to enforce the contract we signed. We gave them specific times that would not work for us and twice they scheduled installation on dates that did not work. Then, on a random Friday, without notice, I got home from work and the product was sitting in my driveway blocking my garage entrance. After calling Jesse, he told us someone would come move the product on Saturday, (which never happened) and that we were on the schedule for Tuesday. Monday morning, I woke up to workers on my roof at 6:40am. The day of the install was a nightmare. Our neighbor called/sent a video of the workers leaving our satellite dish on the house and not removing the shingles underneath. Had we not called them out on this, they would have left the old shingles. We had to replace over $100 worth of landscaping that they ruined. The install was supposed to be 4-6 hours, but ended up taking 12. My wife had to take a full day off work after their install crew tripped our breaker and did not have backup power. Also, they did not fully complete the work as they forgot to do our gutters and replace some of our vents. After the install was (semi-)complete I spoke with our main contacts (Jesse) manager, Jordan. Jordan verbally indicated that they would knock $500 off our final bill for all the issues they created. In addition, Jesse indicated we would get a rebate for the work they did not complete if we signed the work completion form. We contacted them over the course of 3-4 weeks trying to get a final bill, with no response. After 6 weeks a final bill showed up in the mail saying we owed them more than what our deductible was, with no deductions for the issues they created! Again, we tried contacting Jesse, Jordan, their billing department and never got a response for 3 weeks. Finally, we received a letter from a 3rd party attorney, Brad Lohmeier (Lohmeier Law LLC), indicating that they would litigate if we didnt pay within 30 days.

Chris Backes

WORST CUSTOMER SERVICE AND FOLLOW-UP EVER!!! I strongly discourage anyone from using Hoosier Contractors for any roof repair. All they care about is their money, whether the job has been completed or not. They used lawyer scare tactics to get their money, even though THEY NEVER COMPLETED THE WORK! Our experience started well over one year ago when we signed a contract for them to repair our hail-damaged roof. After not hearing from them for weeks after we signed the contract, we decided to get other estimates, only to find out that Hoosier Contractors were exceedingly higher than everyone else. In August 2015, they finally responded to our many phone calls and emails regarding when the work could get done. We told them we were going to use someone else, and they immediately threatened us with a lawsuit because of the contract we signed. The roof was finally put on over Thanksgiving weekend 2015...mind you, that was 5 MONTHS AFTER WE SIGNED THE CONTRACT WITH THEM! (As a side note, they will try to up-charge you for many items, that will not be covered under insurance, i.e. deck boards, trim boards, painting, etc.) There were a number of items done in poor quality which we tried to address with their customer service department. We paid a significant portion of the bill, and stated the remainder would be paid upon completion of the poor quality items. We sent several emails with pictures of items where shoddy work was done requesting repairs. It was hit or miss as to whether or not they would respond. When they did, they claimed someone would come out and address the problems. Months passed, and no one ever came out to fix anything. After months of nothing being done, we received a bill in the mail for the remaining balance and also a letter from their lawyer. Again, we let them know they would get the remaining balance once everything was completed. In the meantime, we sold our house without these repairs being done. We made a phone call to Hoosier Contractors to find out where we go from here. They responded with another threat of lawsuit and stated the repairs had been completed and our balance was due today. When asked to prove the work had been done, their general manager, who came to our house to pick up a check for the remaining balance, hesitatingly agreed to drive to the old house to show that the work had been done. NOTHING HAD BEEN REPAIRED!!! Even though caught in a lie, the only response from the GM was to pay anyway or we would be sued. Our experience with this company has been nothing short of a nightmare. If you want over-priced, poor quality work, lies, threats and frustration, this is your company.

Jim Van Busum

Excellent Account Manager Mr. Marcus L. at Hoosier Contractors. Initially a contractor (not Hoosier Contractors) inspected my roof and found storm damage. The first contractor said he would provide the damage information to my insurance company and he would return in a few weeks with the insurance company adjuster to physically review the damage together. The first contractors visit with the insurance adjuster resulted in the insurance company agreeing to replace only a few damaged shingles only. Before I had the damaged singles replaced by the first contractor, another contractor knocked on my door. The person was Account Manager Mr. Marcus L. of Hoosier Contractors. He examined my roof and said in his opinion the noticeable storm damage far exceeded just a few shingles. Hoosier Contractor suggested having my insurance company adjuster re-examine the roof again so the additional damage missed by the first contractor could be shown to the insurance company adjuster. As a result of the efforts of the second contractor "Hoosier Contractors," the insurance company agreed to replace not just a few shingles but all shingles on the roof. Because of the efforts of Hoosier Contractors, my entire roof shingles will be replaced saving me thousands of dollars in future out of pocket cost. I highly recommend Hoosier Contractors. Jim VB

chase benslay

Working with Hoosier contractors is an amazing opportunity, I love the ability to work with home owners and help them with their insurance claims. Many people in the greater Indianapolis area have hail damage and dont even realize it, chose us for all your roofing, siding and gutter needs. Hoosier contractors is a great enviroment to work with, I have had the best training in the business and also sell the greatest product in the business. We are GAF certified and offer the best warranties in the industry. My homeowners have been so thankful that I take care of the whole insurance process and eliminate taking any more time out of their lives. I deal with the headaches so you dont have to. Give us a call today I would love to help you out!