Address: | 2601 E 56th St, Indianapolis, IN 46220, USA |
Phone: | +1 317-537-8151 |
Site: | michaeliscorp.com |
Rating: | 3.7 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
RO
Robert Edwards
My Company was performing a medium sized remodel for the homeowner. While doing so, we discovered severe subsurface penetration occuring along the basement cove of the block wall foundation. The homeowner & I agreed that basement waterproofing was necessary. He asked me to take estimates. Long story short, Michaelis provided the most cost-efficient estimate for my client; however, they require significant prep work to be done prior to their installation of interior perimeter drains with a sump pump. When I ask them to quote the homeowner price on the prep work, they informed me that their Construction portion of the business was way too busy to address the prep work for their waterproofing side. They suggested that my company to do the prep work instead. They stated, " Trust me, youll be cheaper... We would only have a guy like you quote a price and then add $1,000 or so to it, and pass it along to the customer." The homeowner and I discussed this and upon his request, we charged a modest price to cut the paneled wall covering 18 inches from the basement floor, so that Michaelis could feel all holes in the block wall where furrier strips were installed. To be cost-efficient for the client we agreed to reinstall the same paneling after waterproofing was completed. Michaelis used a subcontractor to complete all work. The subcontractor modest job in completing the perimeter drain portion of the job, although he didnt feel any holes in the block wall above 4 inches from the basement floor or plug in the sump pump following the installation. Subsequently, the basement flooded from a hole in the block wall that was approximately 6 inches from the floor, thereby damaging some of the new flooring we installed following the waterproofing. The contractor also severed some of the electrical lines running to the outlets. After everything was said and done, the project manager for a Michaelis had the nerve to tell my client, that if he had used Michaelis contractors to do his basement prep, they would have recognized an address the hole in the foundation that was 6 inches from the floor that wasnt filled. The homeowner, was present when the initial Michaelis salesman / project manager told us that they were too busy and didnt have time to do the basement prep I prefer to push that responsibility off on my company. Their customer service and customer follow-up are horrendous. We never saw the salesman / project manager during the course of the job or up on the jobs completion. It wasnt until after the homeowner made several complaints about the damages and faulty workmanship, that a senior project manager showed up and addressed some the issues.
BR
Brandon Upchurch
I heard this company did a good job fixing water issues in a work associates basement so I called on the 12th of June to schedule to have someone come out and inspect the crawlspace at my property and give me a quote on encapsulation on mold remediation, the earliest they could have some one come out was early the week of the 26th, so I scheduled an appointment for 6/27 at 3pm, On 6/27 I was woken up at around 11am with a phone call from the inspector saying he had an emergency in Indianapolis and could fit the inspection in in 20 minutes but I had to decline since I was not able to travel to the property the quickly, so he offered to reschedule the appointment to Saturday 7/1 at 11am which I agreed to. So I went to my property which is 25 miles away and waited and when 11am rolled around no one showed up, so at 11:01 I sent a text message and did not get a reply until almost 20 minutes later, I dont know if his excuse about his daughter coming in from New York the prior evening was true or if he just didnt want to come out and get down in my crawlspace, but then he sent me a quote using their generic price table and details about my property from public record, which they could have just done 3 weeks ago instead of wasting my time. The services they offer are also more expensive than a quote I got from another company which was going to charge 20% more but the other company was going to use a heavier 20mil barrier(vs 10mil) , install a dehumidifier, install 4 additional piers, as well as insulating the rim joists with spray foam.
ZA
Zachary Rogers
Had a pipe leak in my basement. I called and the guy asked "when do you want me out there?" Jokingly I said "yesterday!" With out wasting a second he said he coul show up with a crew in one hour. Due to insurance reasons I held off on that but Dell, the agent they sent out to look, showed up exactly one hour later. He showed me the problem, gave me options to fix it, and a timeline. It took five days for my insurance company to send an adjuster out to look at it, Dell was on site in one hour... Should sum it up nicely, but theres more. Finally the insurance company gave the thumbs up on coverage and Dell and his crew came out. They went above and beyond what was necessary to fix and clean up the problem. The crew was here and gone in no time flat. Barely noticed they were here. After it was done they showed me what was done and I was really impressed with how far they took the cleaning part. A few days later they sent out another person to do a walk through for quality assurance. Super nice people, quality work, great customer service. They will be on my list of people to call wheny house decides to implode again.
MR
Mr. Kyle Johnson
I cant comment on their work because they were honest enough to not do any of it for us. Here is the story... We found some mold in our home during renovation. Rick Michaelis Jr. came out and gave us an estimate. He told us is wasnt bad enough to require a full remediation and we should clean it up ourselves. He could have easily taken us for $1,000 or more and we wouldnt have batted an eye. If we ever do need their services we will call them first. Honesty is rare these days. It was refreshing.
KR
Kristopher Carter
We had a major electrical fire in our Broad Ripple home on June 23, 2014. Besides the framing and foundation, our house was almost a complete loss from fire, smoke, and water damage. Michaelis Corp immediately secured the roof, broken windows, and doors after the fire was out. From complete demolition and remodel, Michaelis worked with us and our insurance company. Our home was repaired to complete satisfaction. Richard is an honest and detailed owner; I highly recommend.
CH
Christian Kline
I recommended Michaelis to a family friend in Plainfield and was impressed with their immediate response to his call and outstanding service. Upon returning from Christmas vacation, he found his basement flooded. Michaelis performed full emergency dry-out services in addition to determining and addressing the source of the problem and restoring his property. Outstanding company.
MI
milo kirsh
Called them for an estimate. The guy came out and took some notes, never to be heard from again. Called and texted.... no response!