E & J Geothermal INC.

Address:	400 E Main St, Solon, IA 52333, USA
Phone:	+1 319-624-2065
Site:	ejgeothermal.com
Rating:	3.6
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM Closed Closed

Location

Photos 61

Reviews 4

Joseph Seaborn

I cannot say enough good things about E & J. I had another company install a Mitsubishi mini-split system in my home last year. One of the units developed a problem with the fan and was not blowing well. I called the owner of the original company who installed it (Ryan Langstraat of Custom Climates). Ryan is the owner and while he did a very good job installing it, it became clear he was not willing to service it after the install. He said he did not know when he could get to it because he was so busy. He just left me hanging. I contacted E & J along with two other companies. All three companies stated they could be here within 3 days. But it was E & J who said they could come out the same day. They were true to their word and a man came out and spent two hours assessing the problem. Later I was called by a woman named Cat Dolphin from E & J. She took care of everything for me including submitting the warranty paperwork and following up keeping me posted. Within the week the parts had arrived. A service repair person was out promptly, installed the new parts and then started to leave before I could pay him. When I asked him how much I owed, he stated that he wasnt aware of anything other than fixing the problem. I was a business owner for more than 30 years and I learned as years went by that you really could not trust people to pay you because there are those who will avoid paying thinking only of themselves. I promptly called Cat Dolphin at E & J and she stated she would get me out a bill. I am SOOOOOOO very impressed with the work this company did... with their service... with their level of professionalism and how it reminded me of how things were done years ago. I will be contacting E & J for any future work including adding another mini-split system. These people are GREAT! I would encourage all others to write good reviews. It seems most people only like to complain. But we need to be supportive of those businesses that treat us well. E & J is at the top of my list and I am so fortunate to have found them. By the way... I love my Mitsubishi Mini-split system. It cools beyond my expectations and saves money by not cooling the rooms I am not using. What a great product!

allen smith

Spent a bunch of money with this business on Geothermal and electric service. Very timely and responsive during the installation, but followup on small, but nagging issues, was bad bad bad. It makes you feel that once they have the bulk of your money, and in my case in excess of $50,000, their level of interest in assisting is very low. They are onto the next big project and could care less when the other issues are completed. I ended up not finishing my project with them but hired someone else to tie up the loose ends. Good technicians, though, but they dont determine their schedule. Not using my real name in this as I still may need service from them on my geothermal unit!!

Anonymous User

Once the geothermal unit is in, they have no desire to reasonably service the unit. The billing and corporation are very shady..., no publication of their billing rates. Calls to the office remain unanswered, a house call to explain the geothermal unit took 3 months to arrange. The only saving grace is their technicians are very good. Would not recommend to anyone.

Anonymous User

The experience was great and it was nice to feel confident in the choice we made. Thanks E & J