The Madison Event Center

700 Madison Ave, Covington, KY 41011, USA

Address:	700 Madison Ave, Covington, KY 41011, USA
Phone:	+1 859-261-1117
Site:	thecovingtonmadison.com
Rating:	4

Location

Photos 100

Reviews 6

Caleigh Hortman

The Madison was so great in some aspects, but lacked in others. I worked with Brittney who was amazing. She was very responsive when it came to changes. I had no idea about food or napkin colors or centerpieces etc and changed my mind a million times and I never felt like I was a bother at all. The food the night of was amazing as well as the reception staff. We got married in the Loft and reception in the Crystal Ballroom, both of which were FANTASTIC! All of the guests loved it!It also has some cute places to take pictures as well as being close to the river and Cincinnati! I did wish I was given more direction as to what they needed and was able to talk through some things with the day of person, who I didnt meet until the rehearsal. I do some event planning and am very (almost too much)on top of what things they need where they need to go and how they are set up and I feel like if I wasnt as on top of things then they would have had no idea where to go and it would have been a last minute scramble. I didnt talk to the event captain about the reception and how things were suppose to be laid out until the morning of my event, which I initiated. I cant imagine what things would have looked like if I didnt. I also didnt receive a few things back from the ceremony and some things from the reception werent loaded into the car that night so I had to go back and get them. This was frustrating as I gave them a checklist of the things I was giving to them and what I needed back. No event venue will be perfect, but it is important to know that you have to be on top of stuff when dealing with the Madison. Even though there were a few complications I would not have chosen another place to have my ceremony or reception. Good Luck to all of you brides!

Jess B

I was a guest at a wedding (my husband was part of the wedding party) and personally saw the stress placed on the bride by the event staff. It was clear that the coordinator through the Madison was not fully committed. Several big mistakes were made that could have been avoided: making sure theres enough seating for guests after upselling a dessert bar and knowing well in advance the number of guests, making sure the wedding party gets to eat before the guests (food was literally out for an hour before they were able to eat), and making sure the food is what was ordered. The bride was surprised days before her wedding that ceremony music (pressing stop and play) was not included, which left her stressed and scrambling. Overall, its the atmosphere the guests bring who make the wedding memorable and I had a great time celebrating with my friends.The venue was beautiful and the wait staff I encountered were pleasant and accommodating. I would caution other engaged couples considering the Madison, though, given some of the behind the scenes things I witnessed. I was a DIY bride who knows very well how difficult it is to coordinate a wedding. There are always hiccups; however, when you pay thousands of dollars for a Knot Wedding recognized venue that includes a coordinator, you should rightfully expect the venue to follow through with its promises and attempt to right wrongs on their end.

Amber Sehlhorst

I do not have enough good things to say about The Madison Event Center. From the start, they are so unique in their process with the All-Inclusive Package - you rarely see venues that are straight forward including tax charges in their total cost.. The package made knowing what I was going to be spending SO up-front from the get-go! The planning process was so easy and everyone I encountered from their staff was friendly and quick to answer my questions. They were very accommodating of everything my husband and I had wanted. Our Wedding Reception was in the Grande Ballroom and it was GORGEOUS... our friends and family havent stopped talking about it and are calling it the Event of The Year!! The room was booked the night before, so I could not set things up myself. The Madison set up all my decorations exactly how I had envisioned it and did not miss a single detail. The night of staff was incredible and kept a drink in me and my husbands hands all night. Food was absolutely delicious - which we discovered at the Tasting event they hold for their couples getting married. We had such an amazing experience - If I could give the Madison 10 stars out of 5, I would! THANK YOU for everything!

Brittany Care

The venue is beautiful and the food is great however the customer service is terrible. Inititially I felt very important and like everything was being taken care of but after my last payment I was lucky to get a call back unless I called 10 times. The receptionist screens calls as if the coordinators are too busy to help their clients. It comes off very rude. Several details were not discussed, like that they do not have valet parking on Fridays, and we were very confused about the different perks that are included. When we reconfirmed things it was like we were being talked to like idiots. We also went to a bridal show and were promised things that werent followed through. I felt like our wedding was on the back burner. The night of staff was very friendly and did a great job, however there is really no time to coordinate with them. My guests had a great time, however, I was completely stressed the entire night. To anyone having a wedding and or reception here, make sure you get the details straight and good luck.

Kris Schulte

The Madison completely let us down for an event we hosted there in November. The sales staff promised us a list of things, but those promises were not fulfilled. Listen carefully and with discernment when talking with a sales representative. If you decide to believe what they say, be prepared to be proactive prior to and during your event to assure that things go smoothly. Do NOT believe that their audio equipment is sufficient. Find out who on their staff, and demand that person, is experienced to adequately supervise your event. The staff member who was assigned to our party was apathetic, inexperienced and terribly inept. We thoroughly explained the plans for the evening the week prior to the party, but she was clueless that evening - even forgot my daughters name, who spoke with her face to face regarding the party agenda. Two positives: The facility is nice and the people who decorate the rooms do a good job. The bartender we had was very good.

Alex Pavely

We used the Madison Event Center for the reception of our wedding on August 10, 2013. The process from beginning to end was seamless and our event specialist, Angela Lafkas, was phenomenal. She was extremely friendly and able to answer any and all questions we had throughout the planning. She had our complete trust and we never doubted one decision made together. We loved the Grand Ballroom...the whole space from the bar, to the dance floor, to the grand staircase was recently updated to rave reviews. It had plenty of room for those with the desire to dance and those that enjoyed sitting and chatting. On the night of the reception, each and every worker was attentive to our needs and took care of absolutely everything to allow us to fully relax and enjoy our special day. The Madison Event Center was the perfect setting and everything we dreamed of for our wedding reception.