John Ray & Sons Automotive

Reviews 4

MY

myron schmitt

I was from out of town staying at the Quality Inn when my tire pressure lamp came on , I went and aired the tire up , got out of my van and heard a hiss ( leaking ) No it was not a nail or hole in tire . I looked at the stem and it was lie almost broke in hale . Well , dammit this being a " sensored " tire meaning when a tire gets low it shows on your dashboard panel . So the stem is not just like ur regular 70 s stem !!!! Well it was 5 pm and most places closing . TAC ( another station on Mulberry ) said you might go to Advance Auto to get the part / stem . That is what I did with a ride from a friend . Yes they had the part not to bad of price $ 36 as the clerk said he has seen them run up to $ 125 . Well Advanced cannot change tire or get off rim . So my friend being pretty tech savy talked to " SIRI " and that directed us to Good Ole Boys on Catalog Drive a shop called Johnny Rays . There was 3 guys there with the Snap on Saleman trying to sell some tools . This was a down to earth mom and pop shop . Kid of reminded me of one back in my hometown of Ireland , IN. Johnny Ray s said sure he can fix this , they took tire off rim( which takes a tire mach .) , and calibrated new sensor and installed new stem / sensor . I asked " how much do I owe you and I think this guys identity was Johnny Ray himself responded " just get on the internet and put a good comment about us " as I threw him a $ 20 I returned a comment of " I can do that " to him . I would recommend Johhny Rays to anyone . Hard working , good ole KY Boys . Needless to say it was after 5 pm when we pulled up . I guess you never know who might pull up when your shop is in your back yard . The shop looked like they could do oil changes to overhauls . In closing thanks to Johnny Rays !!!! I was in town for a baseball tournament and thank God there was other people in my group to get me to Johnny Rays .......THanks Kurt for the transportation On the road again , Myron

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A

Anonymous User

I had to have my rear tires replaced and my alignment done on my car recently and had to have it completed within the day. I scheduled a specific day to do this as it was important that I had my car that evening since I drove down from Louisville to have the job completed. After about 6 hours of waiting I called and was told my car should be completed shortly. Since the business closes at 6, I waited another couple of hours and drove over to pick up my car about 10 minutes before closing. When I arrived my car was sitting in the adjacent lot, rear tires replace and job completed. As upset as I was that I was not called and the job was obviously finished I was even more upset to learn that the shop was completely closed down and no one was answering the phone. I knocked on the house next door which is where the owners of the business live, someone peaked out the window but no one answered. I ended up having to pay someone $20 to drive me down to Elizabethtown and back without my car after spending a total of 9 hours in town doing absolutely nothing (I arrived at 9:30 and left at 6:30). The next day I paid someone to drive me back down to Elizabethtown a second time only to recieve an extremely brief apology and the full invoice for the service (around $250). This is entirely unacceptable, especially for a job that should have taken 2 or 3 hours at most, and one that I scheduled a week in advance and arrived promptly for. The fact that I was not compensated in any way for the time spent in town of the money paid to go back and forth from Louisville to Etown is further testament to the fact that this is not a very professional business and one that needs a complete overhaul in their customer service department. The only reason I awarded 2 stars instead of 1 is that the job itself was done well (at least from what I can tell driving home). The bottom line is, if you need a car repair done in a timely manner, go elsewhere.

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penny Pen Pen

After hearing of this place from a co-worker who was more than satisfied with the work they did on her sons vehicle and the price, I decided to try it out. I have worked on cars, so I do know a little about what Im doing. I am very picky about who I let work on my vehicles. Its hard to find someone to trust, especially since Im a female and some tend to think I dont know what Im talking about. I took my vehicle in on a Saturday for them to check out the problem with my air conditioning. I also had gotten the parts to replace my brakes, change my oil, and other routine maintenance things. I was going to do it myself, but had NO desire to actually do it. Anyone who has ever worked on brakes knows why I didnt want to! Dirty job! Anyway, not only did they check out my a/c problem (they quoted me a price on parts and labor that was not out of the normal ball park, I had checked the prices on the parts already), but they also gladly replaced my brakes, changed my oil, air filter, and flushed my radiator. This took some time, as they werent expecting to do all that work when I brought my truck in, and they were busy that day. So it took longer than I had planned, but thats what you get when you ask them to do more than they had scheduled for. They could have made me make another appointment, but they didnt. They just fit me right in with the rest. The service, honesty, and integrity of this business surpasses any other Ive come in contact with in a long time. As a female, single mother, and general public consumer, I not only trust them with my vehicle, I recommended them to my mother, and I highly recommend them to anyone else who needs a good, honest mechanic.

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Anonymous User

I own this business, First of all we built our business on honesty and trust, I remember this vehicle being in our shop, our hours are specified, yes we do live right on the same lot as the shop, but that doesnt mean we are open 24/7! This client apparently came AFTER closing time (which I know he knew hours of operation) I have a family that lives in the household (seperate from business) and if someone "peeked" out the window it may have been one of my other children, I was not aware of any of this! This client was told the car was ready to pick up but that meant BEFORE we close for the day. Try going to ANY store after closing, even if you see people in there they will not re-open and tell you to come the next business day. Lets be fair. I am sorry this happened and he felt I should have given him compensation, would he had given us a tip for re-opening after closing? As for the time taken to complete, we do not have an alignment machine so we send them to an alignment shop and like the customer we to are at the mercy of the alignment shop, time frames depend on the work load of our shop and the alignment shop if a vehicle requires alignment as this particular car did. I have been working on vehicles for well over 25years, I am fair with everyone and all we ask is that our clients be fair as well. So as for the person that wrote the ugly review (we know who you are) we wish you would come and discuss this if it bothers you. We would like to make you happy and do business again. We know no one can please everyone but at least give us a chance to satisfy. Thank you John Ray

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