Rockford Lane Automotive

4757 Rockford Plaza, Louisville, KY 40216, USA

Address:	4757 Rockford Plaza, Louisville, KY 40216, USA
Phone:	+1 502-448-8003
Rating:	4.4
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–2PM Closed

Location

Photos 13

Reviews 24

Laronzo Smiley

Took my wifes car in for a tune up and oil change before she went out of town. Later that day and about 180 miles later, she called me saying the car was smoking. By the time she got home it was over heating. I opened hood and there was oil and antifreeze blowing all over the engine. Rockford came and got car next day and said it was a faulty part. Kept car 2 days but said they couldnt offer us a loaner or rent us a car. Finally got car back, oil and antifreeze was still leaking and car was over heating. I told them i was taking it to dealer because i was fed up with them. Owner calls me after the dealer diagnosis problem and says that the dealer doesnt know what theyre talking about and to bring the car back to them. I refused to take it or any other car back there. Between the $450 they charged me for breaking it and what the dealer charged to fix their mistakes...cost me over $2000. Most expensive tune-up and oil change ever!!! Just wanted to put the word out to hopefully help someone else from getting screwed over by them...

Brenda Rick Smith

Another shop quoted me a crazy, outrageous amount (nearly $1200!) to replace my front rotors, pads and calipers. Rockford Lane worked me in on the late afternoon the Friday of a holiday weekend, gave me a loaner vehicle, and did the work for a completely reasonable amount. When I picked up my vehicle, the front desk folks said, "You really got lucky that we were able to work you in!" No, I didnt. What I got was great customer service. Thats not luck -- thats this team going out of its way to serve a customer. They didnt have to do that -- they just found a way to make it happen. Thats part of the culture of this garage. I was looking for a mechanic closer to my home, but I will gladly make the drive to Rockford Lane. Totally worth it. In addition to great customer service, the team there is professional, friendly and fun. These are people that work hard, and seem to love their jobs. The reception area is clean and welcoming and the decor is really cool.

Garry Skaggs

They have worked on my service trucks before with fast service and great results. As I look at the negative comments and see---- just Worst place to ever work! The owner is a former drug dealer, turned snitch for the DEA. He prides himself in charging for parts & labor that the customer does NOT receive! This guy must work for the government if he knows all this....lol. I will be bring my stuff back as soon as it break. P.S. Awesome upholstery work also. They did my boat and truck.

Jonathan Brown

Great service and prices. I have used them a few times and every time they have been great to work with and there prices have been very reasonable. I used then for tires on both mine and my wifes car. After shopping prices they beat everyone else I checked out. Plus they have a pet cat in the shop so who doesnt like that...

Chris Vowels

Rockford automotive has fixed issues other mechanics were clueless on. Not only do they maintain my personal vehicles but my business vehicles as well overall this garage is fantastic you couldnt want anything else thanks for all your hard work

Steven Lowther

They were very helpful and at all pushy like other car lots. They let me take my time to decide what I wanted. They work with you as long as you are upfront with them and not ride or disrespectful.

Jesus Delgado

By far the coolest car shop I have ever been in, so much personality. The people working were very friendly and honest about our car problem. And fixed it in no time!! Thank you guys so much!!

Maurice Leon Davis

Rockford Lane Auto is the only place I take my business to. the owner Fred and everyone at Rockford auto are great people. Anyone who needs their cars worked on this is the place!!!!!

Paul Davidson

A wonderful group of people who go to every necessary length to solve the problems of their customers vehicles. I am so very glad they are my familys mechanics - and friends.

Bob Killebrew

Worst place to ever work! The owner is a former drug dealer, turned snitch for the DEA. He prides himself in charging for parts & labor that the customer does NOT receive!

Susan Budd

These folks are kind. Whether its the people who "man" the phones or the mechanics working on your car, they do things right & are nice about it. Theyre decent people.

Jeff Christian

Left bolts loose not a big deal as I noticed it before put many miles on the truck just glad I noticed

Sheila Mitchell

CANT GET BETTER SERVICE AND TRUSTWORTHY PEOPLE THEN THIS PLACE..I LOVE IT HERE! STAFF IS EXTRA NICE.

Candiss Garber

Only place I take my car to. Best customer service, prices, and speed by far! They do a great job.

Danny hull

I highly recommend this repair shop. Very reasonable price repairs, done in a timely manner.

Anonymous User

Fred is an awesome guy and got my sons car fixed quickly and reasonable price too!!

Bridget Lewallen

Best place to get service done on your vehicle. Friendly and honest people