Fellows, Helfenbein & Newnam Funeral Home

Address:	106 Shamrock Rd, Chester, MD 21619, USA
Phone:	+1 410-643-2226
Site:	fhnfuneralhome.com
Rating:	4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 86

Reviews 5

Melissa Creo

Kirk, Jason and the entire FHN staff I knew instantly who I wanted to care for my mother-in-law based on past experience with you. I have seen the company from a professional stand point and was always impressed. Now that I have experienced your care on a personal level, I am even more impressed. When I called a few days before my mother-in-law’s passing, I was put at ease knowing you could handle my situation. My mother-in-law had been diagnosed with cancer and wanted to make one final trip home from Oregon to see everyone. A few days after arriving home, she took a turn for the worst and would not recover. She spent her final days in the hospice house in Denton. Prior to her passing, I contacted Kirk, who agreed to meet with me to discuss my concerns. My situation was somewhat unique as we had to get my mother-in-law’s remains back to Oregon for burial. We had not planned for this scenario and were feeling somewhat overwhelmed. I met with Jason during an extremely emotional and difficult time. Jason was so kind, knowledgeable, courteous and understanding. He explained what needed to be done regarding getting my mother-in-law’s remains back to Oregon. My mother-in-law had a prepaid transferable policy she had previously set up in Oregon. FHN worked with the funeral home in Oregon and handled everything for us. When my mother-in-law passed away, FHN came right out to handle the remains. The FHN representatives were professionally dressed in suit and tie (as they always are when I see them). They expressed their condolences and were very professional, gentle and caring with my mother-in-law. After my mother-in-law passed away, I met with Jason and discussed the policy my mother-in-law had paid for. Jason showed me what would cost extra since she had to be flown to Oregon and also showed me pictures of the casket that she had chosen. Jason showed amazing tact in letting me realize on my own that the casket my mother-in-law had chosen was very low end. He in no way tried to use my emotion against me or press me to go for a more expensive casket. I could tell by the pictures and the description though, that it was not going to be what my wife would want. In a word, it was cheap. Again, there was no pressure to change. When I returned home, I explained the circumstances to my wife. She wanted to choose a different casket. I called Jason, just 15 minutes after meeting with him and requested to meet again. Jason, without hesitation told me to come on back whenever it suited. We returned 15 minutes later and along with Jason’s help, picked out a more suitable casket. Jason and Kirk both gave me their personal cell phone number to call if I had any questions or concerns while preparations were being made. I called several times that weekend and they always answered. We did not have a service for my mother-in-law here since she was having one in Oregon. FHN offered to allow us to spend a few minutes with my mother-in-law after she had been prepared for burial before she was to leave for Oregon. We accepted and scheduled a time. Let me say, we changed our plans on when we were coming and who was coming, several times. Kirk accommodated us without ever complaining or even acting like it was an issue. My mother-in-law was absolutely beautiful as was the casket. My mother-in-law arrived in Oregon just as planned and was met by the funeral home on the other end just as planned. It was seamless for us, all due to FHN planning and staying on top of the Oregon funeral home. I cannot thank FHN for all they did for us. It was as if Kirk and Jason were family and we were getting the royal treatment. Thank you, Mark Miller (on behalf of the Ropiak Family)

Robert Schultz

I had a father who was cremated in their care and they charged nearly $4,000!! Usual cremations are almost $3,000 or less! Plus, they charged us to keep him on ice. I dont know about you but these guys rip off their clients with more cash than needed. The worse part is that he was a veteran! I dont understand why they have to charge so much more than the usual prices are. Sorry but they should have been more patient when we needed time before disposing his body properly.

Allie Sansing

Dear Kirk, We want to thank you again for all of your help in dealing with Steves death. It is never easy but you made it as easy as it could possibly be. You never made us feel that any of our requests were extra work for you. We are forever grateful for your friendship and compassion. Sincerely, Donna, Thomas, Travis & Kellum Hayman

Kerry Legg

I have used this Fellows, Helfenbein and Newnam numerous times and am always pleased. The staff is very friendly and helpful every time Im there. I believe they are a pillar in our community and cant thank them enough for what they do.

Michael Han

They have a recording on their phone so if you try to call them it will keep telling you that they cant hear you. Called on 3 different phones and it said the same thing and hung-up on me.