ACS Creative

19847 Century Blvd #230, Germantown, MD 20874, USA

Address:	19847 Century Blvd #230, Germantown, MD 20874, USA
Phone:	+1 301-528-5575
Site:	acscreative.com
Rating:	4.6
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed

Location

Photos 100

Reviews 9

Roger Brandies

Our organization is a non-profit that worked with ACS and we have nothing but negative things to say about this company. First off, their billing practices are less than straight forward and we have often gotten bills from these folks that left us scratching our heads. When questioned about the invoices, ACS failed to properly and directly answer our questions. The skill set set of their designers was not impressive at all and we paid for quite a bit of revisions because their designers were not able to grasp the needs of our organization. The website ACS created was quite frankly very pathetic for the nearly $8,000 that we spent. They essentially created a Homepage and an interior page which they filled in with text. By and large, there was no creative design on each of the interior pages, just literally copy and pasted text. It should be noted that $8,000 was only for this "design" and coding. ACS also did not properly inform our organization of the appropriate options when choosing the format of our site. We provided all the content and the stock images. When asked a simple question about how to create terms and conditions for our site, Chris (from ACS) told us to "Google it". Excellent! Let us pay you folks 8k so that we can Google solutions for our website. The final straw came when Chris threatened to charge us for more revisions if we changed parts of the text (by parts I mean a few words). We sent an e-mail directly addressed to their owner and have not received a response from him to date. In fairness to ACS, Chris stated that the company would pay for any further revisions; however, we simply did not believe ACS could produce a website that would represent our organization well. We wish that we had done more due diligence on ACS Creative Inc before working with them. It appears that they are not accredited by the BBB. At this point, we have cut our losses and brought on a new design firm who has put together a outstanding website that meets our needs and is much much better than anything ACS created for us. We would not recommend ACS Creative to anyone and we are currently researching legal avenues to recoup part of the money we paid this company.

Anonymous User

UPDATE After months of not hearing from ACS, we suddenly receive another invoice for nearly $3,000. In total, this company is billing our non-profit organization over $10,000 for the creation of a website that looks like a poorly designed word-press template. Just take a look at my initial review below if you want more details about the quality of work they did for our organization. I have never dealt with a company in any industry whose billing practices lack so much transparency and are just so embarrassingly unorganized. In addition to receiving invoices at random times, the actual bills have contained vague categories and descriptions that make it very difficult to understand what we are paying for. Our group is in the process of filing a formal complaint against this company with Marylands Attorney General. We are also contacting local media outlets to future publicize our ordeal with this ACS Creative. Save yourself the headache and AVOID this company. There are plenty of reputable and trustworthy web development companies out there.

Amy Ridenour

We have used ACSCreative for design and printing work for many years for our newsletter, Christmas card and many other materials. We love the quality of the designs and are pleased to say they work quickly. They also are a pleasure to work with in that they respond to questions quickly and clearly. We recommend 100%. This is a second review, written three years after the first (2015 now). Our non-profit still uses ACSCreative and is still very happy. I think their work is beautiful. Just as important, they still work fast. Our non-profit always has a lot of projects going and sometimes we get ideas at the last minute (or we are so busy with projects we start to get behind schedule). ACSCreative has been great at turning things around quickly and never complaining when I did not give them much time. It also helps that we love the work so much we often have little or no revisions. The ACSCreative crew is really friendly, too! We still recommend 100%!

Blythe Penna

I can say with absolute certainty that I needed a new website. I can also say that I get anxiety ridden around these types of processes. I am extremely picky about design and of course want my messaging to be spot on. This team did a great job guiding me through the process and created a phenomenal website for my company... and even mustered the patience they needed to deal with me! We have just about doubled the contact from potential clients with the new website! ACS created a "contact" page for us that enables a prospective client to send in their information, so they may be sent the contract and pricing. It makes it so easy for potential clients to reach out to gather more information to see if we are a fit for their dog! Thanks so much ACS! You rock!

Armon C

As a small business leader in my company, I had to identify a vendor who could assist me in the development of our corporate rebranding, which included a need for a complete website overhaul as well updates to existing print collateral. After my first meeting with ACS Creative, I knew that I found reliable and professional partners in Chris and Eddy who were exactly the right experts I needed to help take my companys marketing and branding needs to the next level. At every step of the process and also during other ad hoc requirements I had, ACS Creative was enthusiastic and always delivered high quality service to us. For that, they will continue to earn our business.

Davd Nestor

I have been familiar with ACS Creative for many years and have always found them to be a very strong and knowledgeable partner. But most important of all is that they have always acted in a fair and moral manner; If there was a disparity in a project or pricing, we always worked it out to our mutual satisfaction. I have known and worked with all the principles and the owner of ACS Creative and consider them as trusted friends as well as business associates, and in this current business climate, that is far from usual. Thanks again, fellas. Dave

Mara Radis

Ive worked with the designers at ACS Creative on several projects over the past two years. I have found them to be knowledgeable, responsive, creative and generally easy to work with on a continual basis. Chris hands-on approach lends itself to a can-do attitude and he has often dug into new areas to help us with technology issues and challenges. ACS is currently involved in several on-going projects for our company and is often thought of as a direct extension of our marketing team.

Gustavo Valente

Im working with ACS for couple of years now. They re-designed my website and came up with great ideas. Chris and his crew are very creative and I have never had a question or request that they could not answer. ACS also takes care of our SEO service, I receive a detailed email in a monthly basis with our site performance on all majors search sites and the visits are growing steady since then. Everything looks great and I get a lot of compliments on the website.

Tyler Butler

This year we benefited from our newly designed website. We added a home page update feature that cut down on our phone time. We continued to coordinate print materials with the design of the website, as well. Recently, ACS created a screen cast for us to help view and translate our analytics, so we look forward to tweaking things to make our jobs easier next year. Thanks for the friendly, responsive, and affordable service!