Dependable Cleaners - Back Bay
| Address: | 316 Newbury St, Boston, MA 02115, USA |
| Phone: | +1 617-266-5607 |
| Site: | dependablecleaners.com |
| Rating: | 4.4 |
| Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM |
Location
Photos 4
Reviews 23
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Robert DiBlasi
I took a tie to be dry cleaned and it came back damaged. I was a little upset but no big deal - its not the end of the world. I was told they would have it repaired and that I would be contacted the next day. A week went by without any word so I called for an update. After the woman who answered the phone said she spoke with the manager, I was again told I would be contacted the next day. Another week went by so I called again. This time I was connected with the manager, Henry who outright lied to me. He repeatedly insisted that he spoke with me over the phone, despite the fact that I obviously did not. It was a little weird because he would not let it go. Another week went by until it was finally ready for pick up. When I picked it up I spoke directly with Henry who still insisted that “I’m a liar.” It was all very strange. After 3 weeks to their credit they did repair the tie at no cost to me. However the customer service could have been much, much better. Also it is very pricey (must cost a lot to rent that Newbury location). I will not be returning to this place.
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Cel Kulasekaran
Ive been using Dependable Cleaners at 316 Newbury St for over 10 years now. They have been fantastic! I mean it. During the past decade I moved from living right above Dependable Cleaners to a new home downtown (2 miles away + city traffic). I still make the trek out. Why? I tried Sarni Cleaners and a few other closer alternatives along the way and none compares. Dependable Cleaners get my double-cuffed shirts just right (french-cuffs), immaculate pressings, collars are done to perfection, and just the right amount of starch on shirts that require / suitable for it. Pants come back perfect, and no issues with sweaters nor suits. In contrast, cleaners like Sarnis do not fold the double-cuffs as instructed and when they do, they do a sloppy job with creases on the cuffs, similarly with collars - returned with creases, spots, and other marks. The folks (like Henry) at 316 Newburys Dependable Cleaners are very polite, respectful, and HELPFUL. I cannot recommend their service enough. I hope other dry cleaners take note, this is the standard to follow.
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Anonymous User
I will not use them again -- I do not typically write reviews but I feel as if I owe the truth it to whomever moves to the neighborhood and is looking for a dry cleaner. I went in to dry clean two dresses and walked out with a $65 bill. I almost was speechless. I could have bought another dress rather than had it dry cleaned for $65 or better yet have it shipped back to Atlanta, dry cleaned and shipped back. The employees tried to explain the cost away which was pretty incredible. I just cant believe how expensive they are -- totally out of control. I have used them for other services with no problem but this I feel is so over the top that I cannot justify giving them another dollar. I looked at the other reviews for this company just now and I definitely should have done that before because it looks like other people have had the same experience.
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Anonymous User
I brought a linen top because the collar is several bows pressed to look woven and it takes me to long to do it myself. They returned it as a mess. They did nothing in the way of ironing or pressing the bows and several of the stitches were torn out. The employee I dealt with was rude and refused any responsibility. He claimed the fabric made it impossible to do that which is not true as I have done it several times myself. He also refused to acknowledge that they tore out the stitches and said "Its supposed to look like that" even when I showed him where it was torn. Had I not already had other items there for tailoring I would have refused to pay for it since he refused to discount the charge for that item. Only the tailor has been satisfactory but I will NEVER use them again for dry cleaning.
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Greg Conyngham
My experience at the Dependable Cleaners on Newbury Street was great as always! The team there is courteous, efficient and works incredibly hard. They also understand that many of their customers are often in a hurry and manage to accommodate them but never act rushed and always remember to have a great day when we leave. Its the reason I have been so loyal for 20 plus years!
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Donald E. Denniston
My experience with Dependable Cleaners at 316 Newbury Street has always been professional, courteous and warm. I am always greeted warmly and the staff really do go out of the way in giving me their undivided attention. Enjoy the staff very much so always make a point to remember them during the holiday season with a bag of assorted truffles from Lindt Chocolatier.
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Colescott Rubin
Every time I go there, I am greeted by a friendly person and given excellent service. I appreciated that a stain was removed from my clothing even though I never mentioned it to anyone. That shows attention to detail and a high level of commitment to ones work. Thank you!
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Catherine T
Dependable Cleaners did a great job cleaning my wedding gown, as well as my husbands tux. Additionally, they have recently done a great job with some minor tailoring, in addition to consistently cleaning my clothes well.
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John Carmona
This place lives up to its name. Ive dropping my laundry there every work for the past couple months and my clothes are always ready the next day. Havent had any issues and everything is always super clean.
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Andrew Blomquist
Fantastic - Jessica has is super nice to work with, and can do wonders getting tough stains out of clothes. Super professional, can handle all types of material, and very quick. Keep up the great work!
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John Peck III
Dependable Cleaners is the best dry cleaner Ive ever been to. I am not exaggerating when I say that my shirts look better than when I bought them. Highly recommended.
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Elliott Randall
Everyone at this location is so friendly and accomodating. They provide the best service and routinely go above and beyond for me. Best dry cleaners Ive had by far!
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Don Easdon
Everything comes back perfect and the email reminders and occasional discounts make the experience of having your clothes cleaned that much more rewarding.
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mbashall
Excellent. The staff at the Newbury Street/Hereford branch are always unfailingly polite and friendly and the service is very good.
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Michael Lyons
I really like the staff at the Newbury Store. Friendly and efficient. A pleasant surprise from many of the stores on the street.
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Brett Simon
Very efficient work that did a solid job. My clothes were returned in pristine condition, and the price was quite reasonable.
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michael diviak
Using the VIP service makes dropping off and picking up dry cleaning a breeze. The staff are always pleasant and courteous.
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Barbara Forster
he associate was pleasant and efficient and my pants were neatly pressed. This was a win-win situation.
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Victoria J
In just two days they made my very dirty light silver winter coat look brand new. Perfect job.
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Jon Tatt
Fast turn around time and always very polite and professional service at the front counter.
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Jake Powers
The staff was very pleasant and I was able to receive my clothing in a timely manner.
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Danielle Adler
Everyone is always very friendly and provide great customer service!
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Annie Matusewicz
Quick and good quality work. A bit expensive for what was done.
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