Radiance Lifestyle Salon & Spa

Address:	316 Derby St, Salem, MA 01970, USA
Phone:	+1 978-741-8110
Site:	radiancelifestylesalonandspa.com
Rating:	4.4
Working:	Closed 11AM–4PM 12–8PM 12–8PM 9AM–5PM 9AM–4PM Closed

Location

Photos 30

Reviews 13

K Ki

WOW. DO NOT GO HERE. I am shocked about how this place ruined my sister’s hair and doesn’t give a heck about their customers. I have never seen such a bad hair job in my entire life. I was with my sis when she visited the Salem location to see Elyse and I was part of the conversation they had about how my sister wanted lighter blonde/Scandinavian style hair. My sister already had very blonde highlights, and she mainly asked about her dark roots to be covered up/add more highlights to make her overall appearance blonder. Elyse didn’t ask many questions, nodded and it totally seemed like this was doable. She then added color to my sisters roots plus did the highlights at the same time. My sister was surprised and said “I didn’t know it was ok to do that right at the same time”, but we thought Elyse knew what she was doing. I had to leave my sister after about an hour and received a call from her after she had left Radiance. She said she is totally traumatized by what her hair looks like. I went to see her and I gotta tell you: RADIANCE’s WORK IS RIDICULOUS. Her already blonde hair turned into a mix of ORANGE, PURPLE and PINK. A totally dirty look – imagine a tie dye tee shirt washed with your white laundry and this is what you get. Roots of my sister are orange, in the length of the hair is was purple, dirty spots everywhere and all the blonde highlights she previously had received an “overall layer of pink”. I have never seen such a bad hair job in my entire life. My sister told me this “hair style” cost $228 and she doesn’t know what to do. She fears she will need to spend another $200 or so to rescue whats left of her hair plus it will probably take a year or so to get the orange out. She will have to darken it down to cover the pink and purple = opposite of her original goal. Radiance/Elyse completely screwed up and they have no idea how to use color. I called the store on my sister’s behalf and asked for a refund “sorry, we don’t do refunds, but your sis can come back and we can fix it.. she can go to another stylist”, my sister doesn’t want to take a chance, burnt once, would you go back a second time to perhaps lose all your hair?? “Well, sorry that’s all we can do”. I then ask why the price was so high. $228 (apparently, this already included a discount), for screwing up someone’s hair, having to deal with ruined color for about a year or so?? I’m honestly speechless about how much this place doesn’t care about their customers, shrug and move on. Will not go again and wont recommend.

Sue Tobin

I just got my hair & eyebrows done here within a half hour of calling for appt. I hadnt had my hair or eyebrows done for 9 months and I was nearly all grey and my eyebrows were starting to become one. I was greeted with a smile from everyone, and thier chairs were so comfy that even when I got my hair washed you get to lay in comfort. Even met the owner who is very hands in and even jumps in when needed. They offer you a drink (coffee or water) and said they even have wine on Thursdays. Best part was the FREE mini facial that you receive each time you get a shampoo. There are no hidden costs and they are a non tipping salon so prices are definitely reasonable. For a cut, color, shampoo, dryer, and eyebrows I paid $138.00 I am going back next week for a full 60 min facial and in 6 weeks I will be back to get my hair & brows done. Very happy today! Feel like a new woman!

Anonymous User

I have just moved to the area from Boston. I thought I would NEVER find a place aroud here with the knowledge and expertise of the upscale salons I am used to in the Boston area. WAS I WORNG! This salon offers a a great atmosphere that makes you feel like your in NYC with a calming twist. The stylists are friendly knowlegable and understanding to what you want. The only bad thing that I could say is that I was not able to tip the stylist that did the most phenomimal job on my color, as the salon is a no tipping salon. I would recommend anyone looking for a simple cut or the most complicated color to visit this salon

Anonymous User

I was very disappointed how my hair cut turned out. The woman who cut my hair seemed like she was in a hurry and didnt shape it correctly some pieces are noticeably longer then they should be she didnt seem to care how I really wanted it. I spent so much money here it wasnt even worth it.

Kristin Solias

I love a tip-free environment. And while I think its better for everyone,, Id suffer with tips for the great stylists at the Salem location (cant speak for Marblehead).

Melissa Moore

Ive always had great experiences with Radiance. Theyre great! Hair cuts and waxing has always had wonderful results. I highly recommend them!

Charlene Carrier

Kelly is a very personable, knowledgeable esthetician..I did miss the option to have the heated mask..I will return.Charlene

Erin T

A little pricey, but Cory was great! You get a free mini facial with your shampoo.

Cathy Marie Michael

I love the way Cory paints purple into my hair! She has the eye of an Artist!

Brittney D

Love the girls! Love my hair everytime! They make you feel like family!

Alyssa McKeon

The haircuts are quick and beyond perfect. I literally love my haircut.