Storchak Cleaners Laundry

3193 Northdale Blvd NW, Minneapolis, MN 55433, USA

Address:	3193 Northdale Blvd NW, Minneapolis, MN 55433, USA
Phone:	+1 763-576-1368
Site:	storchakcleaners.com
Rating:	2.3

Location

Photos 3

Reviews 7

Hali Schatz

Can I give this less than one star? Worst experience with a "tailor" ever.... Id struggle to say the woman who does the alterations for this place is qualified to sew on a button. Took a pair of my boyfriends suit pants in to get a simple hem.... the simplest and most common of alterations requests, got them back with one leg 1-2 inches shorter than the other and it had a crooked hem. Took it back she wasnt in but we left them she fixed them without even having him come in for a re-measure. In fact she never measured she just pinned them up. When we went back to pick them up she had "fixed" them by making the one leg slightly shorter and the other slightly longer.... now they are both just a little too short. Not what you are looking for when you get something tailored..... when you want it you know tailor fit to you....... I asked for a refund thinking its not unreasonable to expect not to pay for extremely poor workmanship she YELLED at me, telling me there was no poor workmanship and asking "What world I come from that I expect to be refunded?" and telling me that she "made a human mistake" never once apologizing for the mistake. I dont know about anyone else when I make a mistake personally or professionally I apologize, I fix it, and if applicable to do not charge for it, or I come to an agreement regarding the cost of materials (which I will point out for a tailor is a little bit of thread). I guess it makes sense that she wont refund it I bet she makes enough of these "human mistakes" that if she refunded them she would no longer be in business, because if she could make it as a tailor she wouldnt need to be a dry cleaner too. She then aggressively attempted to kick me out of her shop, while my boyfriend was still changing back into his jeans. Im never going back, and I wont hesitate to inform anyone I know about the extremely poor service she and her other employees (who happen to be her granddaughters) are providing.

Sara Schroeck

HORRIBLE experience at the Ramsey location with my comforter!!!! (I cant find Ramsey location on Yelp) After 3 1/2 weeks, 3 attempts, they still hadnt gotten the white marks removed from my comforter. They were not there prior to taking it there. I noticed them after the 1st cleaning. The worse customer service, even from Manager Renee. There was a lack of communication and miscommunication. I was not timely updated on the status of the multiple attempts, in fact, I had to call to inquire and apply pressure to get answers. Today, after the 3rd attempt and being told the Owner himself worked on the comforter, there is still a spot! I never once received an apology. Today, I was basically told it was my fault and was likely there prior to me bringing it in and the spots become evident after the cleaning process. They told me it could happen from hairspray, perfume, etc. I dont use either of those and have no clue what in my bedroom could cause these spots. When I asked why couldnt these white spots been noted after the first clean, dont they double check the work before folding it up and putting it into a plastic bag, there was no answer. When I asked why the spots couldnt have been taken care of when sent back for a 2nd time, especially since it should have been noted that was the reason for the redo, no answer, just stating it was probably from hairspray or something at home. When I asked for a partial refund I was told they only do in store credit. But I said I will never be coming back to you, why would I trust my articles with you based on this result and your service, I was told this was the only option. Pathetic. I wish I could do more than write a poor review!

Kristin Golgart

She is amazing. We have been going to her for 15 years, she is diligent and does perfect work. For my wedding she took my moms wedding veil to her home, oxy cleaned it and hung it to dry. She then recreated a waterfall veil out of the original - it was gorgeous and a perfect way to have my mom with me at my wedding. She remembers us when we come in even if it has been a long time. I will never trust anyone but her with my alterations, no one compares! :)

andrew reiter

Brought a blanket in for a few very very simple repairs and to clean it. It was not done on time and I was given excuse after excuse until I finally was told to pick it up. The repairs were horrible, I mean she totally messed up my blanket. The cleaning, if it was done, was not done well. It has the weirdest smell to it now. And to top it all off the customer service, by the owner herself, was the worst ever!!

Matthew Sylva

I wish I would have checked these reviews prior to going. Horrible customer service. No communication. And it also took me 3 pickup attempts to reclaim my comforter. They made several excuses as to why it wasnt in... Never an apology. And now, the comforter looks as though it was put through a washing machine. There are little pills all over the place.

Alex Struck

Im surprised by the scathing reviews here. I procrastinated on getting my pants tailored until 5 days before the wedding. Storchak was the only tailor in town able to get them hemmed in time for the wedding and for only $10. I was very pleased with my experience.

Kathy Lindberg

Great place! Take all my dry cleaning here. Actually for yrs now!