Public Storage

14249 New Halls Ferry Road, Florissant, MO 63033, USA

Address:	14249 New Halls Ferry Road, Florissant, MO 63033, USA
Phone:	+1 314-656-8933
Site:	publicstorage.com
Rating:	5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 15

Reviews 20

Joseph Barnum

About a week and a half ago,I visited this location in search for a unit to store new furniture upon receiving because I am moving in a month. I came in to better speak with someone about sizes they thought Id need to store a few bulky items like a fridge,couch,dresser. I spoke with a young lady,Pacey and she began explaining the different sized units and the renting policy because I was unaware that to rent,youd have to at least rent for a full month minimum. After that brief chat, she asked did I want to see actual units to help better decide which sized unit to rent out. I thank her for demonstrating great patience and excellent customer service because I was bit of a handful with trying to decide and still did not quite decide on which size to go with, but she was very understanding and helpful. Through obtaining knowledge of the renters policy,even promotions and discounts from things such as simply paying rent early and seeing the units in person, this has helped greatly. After deciding on what all I am purchasing, youd better believe that I am renting a unit here. Plus,I love how the location is tucked away,concealed to an extent. Customer service was swift

Laura Zettler

I have worked with Bonnie and Stephanie who were excellent! Bonnie showed me around and gave great tips on storing my goods. She is very helpful. The place is very clean and seems very secure. The only bad part about it is that the keypads to access the gate are so close to the gates that you have to get out of your vehicle in order to access them to open the gates. Otherwise, I highly recommend this place. My storage unit is climate controlled also, which was a big plus for me.

Shekita Green

I am prior military and have been to many storage facilities but i must say the customer service at this particular property is definitely a step about the rest. Pacey was very pleasant and patient with me considering i am not exactly the easiest person to work with. She made my transaction smooth and easy and ensured even through my frustrations from moving yet again, i was priority and would be taken care of as a customer.

Chic Equipment

Using my friends account but my name is Shekita Williams and my experience with public storage was very pleasant. Shawntae was very helpful and courteous. Her customer service was awesome as I was able to get all the information I needed, questions answered, and a unit with no problem. I would recommend Public Storage to all my friends after this experience with moving my items was a little bit easier!

KELLY H

I had an awesome experience at this Public Storage location. I have visited over 5 different Public Storage locations, and this location is the best one yet. It is clean, and the worker who helped me Kelley was the most kindest person ever. I recommend this property to use if you reside in Florissant, MO. It is clean, and an inside unit. Much better than the other outside units.

Ora Jean Thompson

Cassandra the representative on duty was very professional and knowledgeable. She was able to extradite my transaction in a timely manner allowing me to be able to make other scheduled appointments. The facility is always clean and i have not had any unpleasant experiences since utilizing this location. Kudos to Cassandra for a job well done!

Hervey Foundation

Weve been with Public Storage for the past five years. Our property has been safe, dry and always accessible. The staff has always been professional and polite, the week of our final departure Ms. Casandra was especially helpful in every way. Thank you again Casandra for all your help, best of luck. Michael Hervey of the HerveyFoundation

Anonymous User

The place is clean. The manager is really good at what she dose. She is friendly. She knows her job and really helped me out. The black worker is always on her phone. Paid my payment 2 times once in the morning and mid-afternoon she was on her cell phone. Had to wait to pay.She was kinda lazy and rude like I was an inconvenience.

CinnE

Been a customer for for years now. No complaints! Clean, not too much coming/going, excellent location. Had questions about my rate a couple of times, and on-site management was able to get me in touch with district leadership -- they were great in helping me with all my needs. Would highly recommend.

TWO GUYS

Went here for help from Christina. She was very polite, straightforward, and honest. She helped me choose the perfect storage unit size that I needed and even gave me tips and ideas of how to make more space to fit my furniture. She was very helpful and I am glad that I decided to rent here!

Mario Stanton

The facility was clean and dry and Karen was a really big help. She was extremely courteous and helpful. However, the carts are a bit small to haul items in and out of the storage unit and the late fees are excessive. If you are going to rent, I advise that you pay your storage bill on time.

Lenora Longstreet-Haire

While searching for a storage facility, I called and then visited this location. The person who helped me was Karen. She was very kind and helpful and accommodating. Her friendliness made the experience pleasant and she was easy to work with. Karen, Thanks for great customer service!

Kevin Davis

The service i received today was excellent, Pacey was very polite and acknowledgeable about what is the proper space and needed. She explained my lease and went over what i didnt understand in detail. I will definitely recommend this Public Storage to friends and family...

Larry Henry Jr

First time using a storage facility and it was a great experience. Casandra helped me with all aspects of the process and she also has great customer service skills which are a asset to any company. Look forward to using Public Storage for all of my future storage needs.

Debra Draper-Shaw

Ive had a wonderful and helpful experience with your company. India was very helpful caused we were downsizing from a house and had to get a larger unit. We ended up using two units but the transfer was easy because of the help from India. Thank you so much. The Shaws

Darrian Salter

Needless to say, I had a very positive experience with this Public Storage location. Casandra was very helpful and polite and made the entire process easy and seamless for me. If she isnt getting promoted soon, she definitely should. I left a very satisfied customer.

Tiffany Cade

I was in need of boxes to mail two large oil paintings to NY. Although there wasnt a box the exact dimensions that I needed, Kelley helped me to find the next best thing (adjustable TV box). Worked perfectly! Thankful for the help and great service.

Deborah Kish

This was the first time using a storage unit. This was a fantastic experience. Travis was very helpful and very professional. Answered all our questions and explained the process.We are very pleased with the unit Travis is an asset to your company.

Corey Draper

Ive used Public Storage before and have always had great experiences. This location is and excellent one. Pacey was very knowledgeable and understanding of my situation. The property is clean and well kept. I highly recommend this location.

Randy S.

Thank you Karen for your help today. And thank you for having a pleasurable attitude despite my indecisiveness. You gave great customer service and that is something that is truly a lost art nowadays. Thank you again!