Laundry Room

177 Franklin St, Belleville, NJ 07109, USA

Address:	177 Franklin St, Belleville, NJ 07109, USA
Phone:	+1 973-748-6900
Rating:	4
Working:	7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 6AM–11PM 6AM–11PM

Location

Photos 8

Reviews 12

Susanna Cruz

Ive been a loyal customer of this place for over 8 years. About a month ago, we witnessed a staff member (she said her name is Millie - but not sure) display very rude comments to some customers in the store. Since it was like the 2nd time I saw her there I said nothing because I thought she was just having a bad day. Then today I heard her telling a customer how much she did not like being there. (I can understand why but thats not good on the floor conversation even if she hates her job. I made a big mistake and forgot one of our loads in the washer. I noticed when I was putting away the laundry as I got home. So I called the laundromat a day staff member said I could pick it up in 10 minutes. I decided to go right away. When I arrived, my clothes were packed into a plastic bag. I asked if I could please put the clothes in the dryer running and pick it up in the morning. She stated the machines were off and she could not turn them back on. However, I saw a friend there who was getting ready to pull her clothes out of the machine and offered that I could utilize her remaining time - which was 45 minutes. I asked staff if I could just leave it running and return at opening hours. She stated a hesitant no stating she had to talk to the manager. She apparently got on the phone with the manager (named Mark based on what she said. She was adamant about not being allowed to have clothes left overnight in the machine. I then asked if I could speak to the manager who was on the phone. He supposedly refused saying he was sleeping(based on what she said). So my problem is not that they were unwilling to accommodate my needs as a customer. I understand some things are put in place to appropriately run a business. My problem with what occurred is how the problem/conflict resolution was handled. The worker was rude and condescending. She walked away when we were mid-sentence. She then said Ill have to call the police. I thought that was a bizarre jump of events since I was not raising my voice nor refusing to leave. In all honesty, she could have said the following: "Im sorry we cannot accommodate your needs at this time. Please give me your phone number and Ill have the manager call you tomorrow during business hours." But I didnt get that. I got a threat and a rude attitude. Im greatly disappointed that I was treated that way. Maybe additional customer service training would be useful. I do NOT plan on returning. And neither are my 2 friends that were washing clothes there.

Tenaj

I have been doing my laundry here for over 1 year now. I find the staff are generally friendly and accommodating. I particularly really like Rose. Shes a super friendly and helpful employee. Shes always professional and forever with a smile on her face. One time I had my clothes washed here by Rose and she did such awesome job that i gave her a 30 percent tip because I was very satisfied. I hope the owner hire more employees like Rose. Shes an exceptional employee!

Dana Maddox

I absolutely love this place !! Its clean, quiet and the staff is friendly and helpful !! I recently lost my laundry card and while looking for it the manager noticed. He immediately asked what was the last machine used, identified the card (canceled it out) and transferred the remaining balance to a new card. I was so impressed.. I swear this place doesnt disappoint ! Thanks Laundry Room for the Great Customer Service !!!

Crystal Roe

I have gone to this laundry mat several times and always had a pleasant experience. Most of all the washers actually CLEAN your clothes properly. Overall, the place is always clean and people working there are helpful. If you are new to the area and need a place to go, you wont go wrong here.

Sanieka Binnie

This laundromat is VERY clean and the employees are all wonderful!! Theyre very polite, helpful, & work the entire to maintain the cleanliness of the machines and the entire laundromat. Theyre also open until late which is also very helpful. My favorite laundromat.

Anonymous User

I love this laundromat. Its very clean there are more than enough washers and dryers to go around. The lady there is very friendly and helpful. I love to go on a Sunday morning when it first opens because its less crowded and quicker to get in and get out.

Dee Enn

Great place! Extremely clean! The people who work there are super helpful & always help me with anything I need. Highly recommended!

hearth323

The owner and staff of this laundry room need to learn what true customer service is all about. They are rude and disrespectful!!!!

patrick martin

Horrible & Very rude owner. For the past 10yrs now it make sense what the past workers saying about this place.

jennifer aguilera

The employees make you feel at home .. The girls are so nice and they keep the place organized

Michelle Washington

Always clean. Good solid machines. Friendly staff.

Heather Gannon

Best place in the area to do laundry!