R G Ortiz Funeral Home

2121 Westchester Ave, Bronx, NY 10462, USA

Address:	2121 Westchester Ave, Bronx, NY 10462, USA
Phone:	+1 718-931-1500
Rating:	3.3

Location

Photos 31

Reviews 8

Grace Laslow

UNACCEPTABLE, UNPROFESSIONAL SERVICE. We made arrangements to have a Memorial Service for my brother at this funeral home. We went to sign a contract and picked a chapel that we wanted to have the service in. When the day of the Memorial Service was scheduled and we arrived, someone elses coffin was in the chapel that we chose. When we inquired of the mix up, we were told we had the chapel next door. As we went to review the contract we noticed that someone had clearly used Wite-Out to cover up the letter C (the chapel we chose) and put a D next to it. Unacceptable. The employee Johnny was very dismissive and aloof. He said he had nothing to do with the "error". We asked to speak to the woman we made the arrangements with, Yesenia. He said he called her and she said she never promised a room to anyone. He said she would arrive shortly, but she never came. We had to had the service as our guest were arriving. We even had to bring more chairs in from the Chapel next door as there was an insufficient amount and the room was not wide enough as the one we requested. After the service we went to express our disappointment and was told my Johnny "Well you had the memorial service, didnt you?". How dismissive and rude. The point was we picked a room that we wanted and was prepared to pay for that that what we expected. If there was a change, give us a call, not deceptively Wite-Out the contract as if nothing was ever in writing or confirmed. To make matters worse, there was never even an apology or acknowledgement of the "error". When I called the next day to speak to Yesenia, she said she never spoke to Johnny or said those words the day before. ??????? At a time of grief, no family should have deal with this type of unprofessional, un-compassionate service.

Anonymous User

Stay far away from this place .I just attended my Grandfathers wake here . I was disturbed to see the condition of the facility. It was filthy and in disrepair. Carpets that are stained, and clearly not vacumed . The whole place literally smelled of death and a hot subway station .The mens restroom was as dirty as a public restroom, worst even . The urinals leaked into the slime filled buckets placed underneath . You could tell they had been there for some time. The vanity at the sink had missing and peeling formica , the hand towels were a roll of paper towels on a fully rusted holder. Anyone with a shred of dignity will be embarraced to have family and friends come to a service here. If this is how they are willing to treaT the living then who knows the undignified horrors that await your loved ones body ,out of the public eye . I have no idea what my family paid for this service but whatever it was it was too much . The staff / director was unseen the entire day , at least till the woman came to tell us to wrap it up an hour early , are you effing kidding me ? I know many of the people in the are poor but come on . The proprietors of this place clearly feel this is well , just good enough for them. Disgracefull. Disgusting . Sad. Please just stay away .

Jesenia Sierra

the funeral was yesterday 1/17/13 Im upset that that give you the option of rating it poor to fair their service was less than poor totally disrespectful my family paid money and the way the handled her body was just soooooo F@#&ing wrong there was a gash on her eye that was not there the day before they didnt even do a good job covering it. she was crazy swollen to the max i couldnt even recognize her. She looked uncomfortable and forcefully stuffed into the box "thats not even the cats meow" her fingernails were dirty mind you they are the ones who prep them smdh. The preist that was praying with the family rushed through the whole thing tripping over his own words and then in front of everyone says oh and by the way im not going to be able to make cemetery .......WHAT!!! he should have waited and said something to the boys after the prayer not end the prayer that way. PEOPLE I BEG YOU STAY FAR FROM THIS PLACE DO NOT GIVE THEM ANY MONEY DONT EVEN BOTHER CALLING THEM.

Anonymous User

Clearly if so many people are saying bad things about this funeral home, somethings going on and not worthy at all of any five stars. Theres no propaganda from the other funeral home purposely trying to ruin this one - must be drinking too much kickapoo juice. I was visiting a friends funeral here and I overheard the mother complain to the management of how she called the day before to arrange a flight for her son to be flown back to Costa Rica and the woman kept saying to call back the next hour and then at the end, she says theyre closing with no resolution. That was extremely rude, inconsiderate, and unsympathetic to someone who has lost a loved one. If somebody said theyre cheaper, theyre cheaper for a reason - theyll give you more headaches in return. Cheaper service is cheaper quality - you think people work more for free? Not in this lifetime honey!

Anonymous User

These people are all Liars! How could this place recieve so many 1 star reviews. I for one do not believe anything these people are saying.A family member recently passed away, without any insurance, which left us with the cost of paying for the service.All the other funeral homes in the bronx charged unbelieveable amounts of money , (around 15,000) for the same service that would be charged otherwise 5,000 from ortiz funeral home. The previous reviews are probably propaganda from the other funeral homes to devastate the reputation of this one in order to prfit from death . I for one believe that this funeral home has helped in a time of need when our family found ourselves without money and wanting a nice service

Anonymous User

Never have i experienced such disrepect and lack of sensitivity for those in need of a service to assure closure for resting love ones. In researching this funeral home, not only did i feel i was being disrepected, but we were getting major attitude and total lack of sympathy for this grieving time. During these mourning times, you want to be assured that a funeral home will take care of you love one and give you the best send off! Thank goodness I looked online for the reviews of this funeral home and yes I agree with the other reviews... DO NOT USE ORTIZ FUNERAL HOME on Westchester Ave, Bronx.... This company should not be in business!!!!! BEWARE!!!!!!!

Anonymous User

Theres no service in this funeral home. Two months since our grandfather passed and still no Death Certificate. The funeral home typed the wrong social security and after many attempts (two months) to have the funeral correct the certificate, we finally got an answer from them - guess what? We picked up the death certificate this past friday and they gave us the same certificate with the same mistake. I give one star only because I couldnt publish this review without it, otherwise a big ZERO will do justice.

bobby trebor

On behalf of the Cintron family I want to thank Michelle and her staff at the Westchester Ave funeral home. Everything was perfect. Your care and concern was so heartfelt and warm as if you were a family member yourself. Everything moved so smoothly and professionally to his internment at St, Raymonds and the honor guard from the Navy blew every one away.. Thank you so much, so very much, The Cintron Family,(11/28/14) .