John J Fox and Sons, Inc

Reviews 8

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Liz C

I will never recommend this Funeral Home to anyone and here’s why: Losing my Mother was devastating, but having to deal with Funeral Director, Thomas Roemmelt, and his assistant Janitza Soto, compounded this painfully difficult time making it the worst experience ever.  I first contacted John J. Fox Funeral Home by phone, while my mother was in Hospice and received a price quote from Thomas Roemmelt. When I called back to request his general itemized price list, he was very rude, and snapped,” I already gave you pricing.”  I insisted on the price list, which he then agreed to, but I never received anything from him.  The following night, my mother passed and I was told her body needed to be picked up within six hours. Understandably distraught, I phoned John J. Fox Funeral Home and Ms. Soto picked up my mother’s body. I made an appointment to meet with Mr. Roemmelt the next day.  When I arrived Thomas was not there even though I called and spoke with him to confirm our appointment.  Consequently, Janitza met with us and went over the charges.  She needed to get back to me with answers to questions only Thomas could answer, therefore, I left without signing the paperwork. Needless to say, Janitza didn’t get back to me that day. The following day, at the funeral, Janitza called me into the office stating the Life Insurance Company would not give a verbal guarantee of payment and further stating that most Insurance Companies do give a verbal guarantee. After several conference calls with the Insurance Company and Janitza, the assurances the Insurance Company offered were accepted by her and I thought we were done. I was wrong, not even 5 minutes later, Janitza, approached me again offering me a discount if I paid on a credit card that day.  After tearing me away multiple times to harass me for payment and strongly insinuating I had a sub-standard Insurance Company, I declined the offer. Under different circumstances, I would have welcomed the deal but all I wanted now was to be left to grieve. After declining the offer, she walks away, only to return minutes later summoning me back to the office, for what must have been the 9th time that day. I now finally meet the mysterious, Thomas Roemmelt, who thus far hadn’t the decency to introduce himself to me, but instead chose to roam anonymously amongst my family and me. He sat behind his desk with a look of distain and in an extremely rude and confrontational way, he demanded I sign a document stating, I guarantee payment if my Insurance Company does not pay. I looked over the document to ensure they didn’t add any extra charges etc. and signed.  I requested a copy of the document I signed and it took them a while, so a friend stayed behind to wait for the copy.  Upon reviewing the copy the following day, I was in disbelief. The Funeral Home had altered the amount of the bill, dates of my signature, and even added a date in the terms, stating the bill was due the following day, and if not paid a 1% interest charge would apply; changes all added after I had signed the document. Additionally, Janitza Soto notarized the Assignment document after I left with the wrong date which is fraud.  After calling Thomas to advise what he was doing was fraud, he was very rude and explained he added the date to protect himself.  He then updated the amount of the bill to what we agreed to and emailed me a revised copy.  What they have done goes far beyond callousness, it is shameful and altering legal documents is illegal.   I have contacted my attorney and placed them on stand-by in the event Thomas attempts to include nefarious charges to my Insurance Company.

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Veronica Bermudez

I gave this place 1 star only because Google does not give the option of zero stars. It was very important for us to have my sister in laws funeral here due to the fact that she grew up in the neighborhood and spent lots of time as a child playing in the funeral homes lot. I was utterly disappointed when the funeral home did not answer their phone, did not have an answering service, did not return my emails, and did not open the door when I went there personally to inquire. Dont even bother trying to contact this place because you will be let down.

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Frank Davoli

They conducted services for my brother in law Andy Werkhoven and two weeks later a father of a cousin Zagami . Rita oversaw one and Tom handled the other . Both done beautifully and with reverence . The cemetery sites for both were in Putnam 60miles north . The trip and the site ceremonies were done smoothly and respectfully. . All staff at funeral home were very helpful and managed the large amount of mourners to everybodys needs

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Frank Hernandez

I have never meet such comforting and professional workers in a time were it was much needed. The funeral directors guided me through the way step by step to make my fathers funeral the best I could ever ask for.

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Kyle Bolowsky

that place had to be a joke. never again. there was a yay sized kid, a bit chubby. He was very disrespectful and started laughing when the dead body was in the casket.

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steve zagami

This funeral home did a awesome with my dads funeral service. Respectful and thoughtful. They met all our needs without hesitation. I fully recommend their services

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Afeza W.

A friendly, peaceful atmosphere, very respectful. Will recommend to anyone who need this service.

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clyde jay

Stay away from this place they have no class bozos running this place

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