Family Video

Address:	1488 Hertel Ave, Buffalo, NY 14216, USA
Phone:	+1 716-832-3415
Site:	familyvideo.com
Rating:	3.5
Working:	11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM

Location

Photos 6

Reviews 17

Shanell Hodges

I wanted to love this location how I loved my old location back home in Chicago but there is something off about the employees. Why did my family have to pay a $3 late fee when we still had credit on our account? You can see the credit but we still have to pay? When I let the customer go behind me trying not to hold anybody up with why i have to pay and there is money on my account, I overheard they was in the hole -$30ish and still was able to rent but we was dropping off and couldnt get our movie late charge place on our account or deducted from money credits we have on our account.This is not the first time there was a misunderstanding, the first day opening account, we asked do this location rent out the game systems? The employee said yes. we pick out the video game and put down the money for the console completely ring out to find out this location doesnt rental the game system. The whole car ride home we question our self asking each other did we do something wrong? But wait there is more! I asked can I close my account and get a refund of the credits on my account that we paid cash with. The employee asked we WHY do i want to do that? I now see why Red box close down a lot of video stores. I just wanted my daughter to get the same excitement of picking a movie for movie night like my parent did me! i will stick to Disney movie club, Red box and on demand.

Valerie Boye

I had a small problem when I went in yesterday. I got home and realized the guy who worked there didnt take off the security tags on the DVDs, so that kind of sucked. When I went back in, the manager apologized and gave me credit on my account. So basically i got the movies for free and then some. Im a big fan of family video, they always have good deals when it comes to movies (join the mailing list for email, its pretty cool) and their late fees arent that bad. They even let you rent movies with late charges but you just have to put a few bucks towards it. Super glad I have one in my neighborhood.

Joseph T

This place is great except for one racist heavy set blonde lady. She totally turned me off from going back.

EDWARD DAVIS

WHY CAUSE OF THE RENTAL DEALS IS GREAT AND SO IS DEALS ON MOVIES AND MEMBERSHIP

EDDIE HAWK D

ITS A VERY GOOD STORE AND THE SERVICE IS VERY GOOD AND GET GOOD DEALS AND FOOD.

Scotti Gosser

Friendly staff great service amazing movie selection

Carly Schottke

Theres just something about going to a video store!

Kathi Dapp

They have a rent 1 get 1 (rental) free on DS games