FedEx Ship Center

100 Enterprise Dr, Newburgh, NY 12550, USA

Address:	100 Enterprise Dr, Newburgh, NY 12550, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	1.6
Working:	9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 10AM–5PM Closed

Location

Photos 18

Reviews 5

Chris Raftis

Words cannot describe how ridiculous it is that I have to even rate this second-rate company as 1 star. My story starts Wednesday morning when an OVERNIGHT package was sent to FedEx. This package never made it any further than the initial hub that next day. No excuses from FedEx as to why this was not delivered to my door. Friday was New Years, but still, the package was flown to the Newburgh center and it was there Friday at 4AM. I called first thing Saturday morning and was assured the package was not ready yet and there would not be a truck on its way to me that day either, now 2 days late from the GUARANTEED delivery date. I requested a hold be put on the package and I would drive down to Newburgh myself to pick it up. It had been there since 4AM the previous day. What could possibly go wrong where it not be available for me to pick it up? FedEx found a way! Turns out, receiving it in Newburgh is only the first step in the process. Its held at the unloading bay at the airport next door and then from there it is eventually transferred to the Newburgh sorting facility where it would be available. This never happened until 7:30AM on MONDAY! So, I called them Saturday afternoon when it was evident that I could no longer pick up my package at the center and cancelled my hold request. A message was sent to the idiots in Newburgh to put it on a truck Monday morning. This did not happen. Every time I call FedEx, I keep getting told my package is on hold and is available to pick up. Every time I tell them to check their records, they confirm the cancel is on record but just did not get fulfilled. Mind you, I STILL dont have my package. I MIGHT get it tomorrow, but who knows? Keep in mind, FedEx would probably like to try and blame me for the fact that it is not on a truck today because I requested the hold. The only reason I requested the hold is because they failed to overnight my package as promised and I felt I could do a better job at getting it myself. When the request to hold the package was cancelled and the website was never updated, I knew today was going to be a problem. FedEx did not fail to deliver on that expectation. Maybe they deserve the 1 star for that delivery. They can deliver on broken promises just fine.

Greg Lara

I have to say that my issue isnt with this particular shipping center, but with my most recent experience with them as a residential customer (recipient). I have to agree with many other reviewers here that FedExs policies are restrictive and a headache, more so for residential customers than business, whom they tend to work harder for. A ground shipment with a signature requirement was being delivered to me, and they attempted delivery on Saturday, three days early--no complaint about that. But since there wasnt anyone home, they left the notice and indicated they would retry delivery on Tuesday. I knew there would be nobody home that day either, so I called them to ask if the package could be held for pickup, theres a FedEx location less than 5 miles from me. After waiting on hold for 5 minutes, I was told it would be held at the Newburgh facility, which is 40 miles from my home in a direction I never travel. They wouldnt redirect it, or even send it to the Danbury location to be held there, or remove the signature restriction unless the shipper called them to do that. When youre buying something from a large online retailer, good luck with that. UPS makes this kind of thing a no-brainer, and even USPS has more flexibility. Moral of the story: dont use FedEx for residential delivery...

Heather Hathaway

I wish that you could give no stars at all. If I have the choice in shipping I will never use Fedex again. From now on I will only use UPS and USPS. My package was sent on Monday and now it is Friday and it is still not here. The expected delivery date on the package was Wednesday and there was a weather delay so it was not deliverable. This was understandable as we did have very bad weather. Yesterday I spent most of the day reviewing my tracking information and at 6pm the packages estimated delivery date changed from Thursday to N/A. At this point I decided to place a call to Fedex. If I was told by Fedex what I had expected to hear, which was that since it is the holiday season there is too much volume on the trucks. However what I was told was the package was not delivered because of weather in my area. I found this irritating and amusing due to the fact that the weather here was 45 degrees and the snow was melting. I also live on a State route. There were no school cancellations or delays. And mind you UPS was able to deliver without any problem. I should also make you aware that on Monday the weather was horrible in my area and both Fedex express and Fedex Ground were able to make there deliveries. I am very disappointed with Fedex.

David Linnell

This was the worst experience I have ever had with shipping a package and customer service. This was a Christmas present that was ordered on line and rush ship was selected to ensure it was received before Christmas. It was tracked by email to the FedEx Ship center in Newburgh NY and a few days before Christmas it was received at the ship center. At that point is was lost within the Center, was not delivered and no notifications were sent even after we used their customer service (automation system), the package was never received. I drove down to Ship Center and spent three hours there and in spite of one employees effort to try and find the package it still was not found. The next two days I spent on the phone trying to track the package down, I was lied to by the customer service reps when I ask them to call me back twice before the end of the day with the the progress and I never got called back. Several days later we received a call saying that they did not know where our package was (it was tracked and received to the shipping center) and a case file had been opened up. I will not use FedEx to ship again, terrible customer service and execution of shipping

Carla Leitao

Terrible service and customer service.They did not deliver something for 10 days (was supposed to be 1-2) and after several days asked me to come in to get the package. I thought they were a delivery service.... Customer service read the info that I could read in the track shipment website page. When I told them I had that information because I could read the webpage, they suggested I was not listening and proceeded to read the rest of the page...This was bad enough that I feel like writing this review. I usually dont. They claimed the package had a requirement for signature which was not true - confirmed with sender. When I suggested that this repetition and requirements just meant that this way the package cannot be delivered - because we never know when they pass by and we cannot go there on their schedule - , they snarkly replied "Then it will not be delivered". I have had several bad experiences with them in the past, with some occasional great diligent drivers that make the extra mile to be competent and nice. But customer service and overall service has been pretty bad. This is just delivery service - not rocket science.