Address: | 898 W Jericho Turnpike, Smithtown, NY 11787, USA |
Phone: | +1 631-670-6545 |
Site: | licabinets.com |
Rating: | 5 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–4PM Closed |
MI
Michael Bourgoin
Although I ended up not selecting the vendor I thought it might be helpful to prospective buyers to understand their sales model a bit. I am very busy with work and a young family and I dont have much spare time to keep coming to the showroom as they asked. Especially since my wife and I would be unable to both attend the showroom at the same time (were not taking a baby to pick cabinets - and arent going to arrange coverage simply for this reason). I met with one of the owners a few times to go over our plans. He was very nice and easy to work with. The only issue and the reason they lost the sale is they refused to share any of their design elements over email. My wife wanted to see the design and what it looked like, not just my pictures of the door I took in the showroom. Additionally, they would not provide me with a written quote detailing everything. Yes, they showed me the price and would write down the total numbers, but not a breakdown of what everything costs. To me thats simply unacceptable. I dont need to tell anyone reading this review that kitchen cabinets can be expensive so for a company to throw away a 7-9k sale simply because they wouldnt work with me over email just seems stupid. There isnt a conspiracy to steal your designs. Everyone basically has the exact same designs. What I was shown was not some unique intellectual property that they needed to defend. I went to three other companies and almost all the designs were the same and I ended up choosing the one we liked best of those companies, which by the way had no issue sharing designs and working over email. I akin it back to how wedding photographers used to want to protect their photos at all costs. Now, youll see the vast majority allowing clients to have the images to do what they please. Its called good customer service and transitioning with the current times. Again, I want to reiterate that they were all very nice to work with and they probably do nice work as others here have commented but their business model isnt for me. If youre similar to me and dont have time to keep coming in person to do everything you might want to look elsewhere.
TH
Therese Abruzzo
I dont normally write poor reviews but maybe this establishment can improve their customer service and be successful after this. After meeting with Steve, we made some changes to our design. He graciously came back to our house and re-measured. Timing was very important to us and we were assured that we would get the cabinets in 2 weeks. Steve sent over the plans to my contractor AFTER 2 weeks and my contractor saw that the cabineyts were going to end too short! We quickly called and was told it was our fault because we "changed things" (even though he came back to re-measure) and that now my order would be delayed as a result. This pushed back our timeline by 10 days which is enormous when you are dealing with contractors. We re-did our entire home. Painters, electricians, plumber, roofer, landscaper, stone-work, contractors, pc richard, and ONLY had a problem with LI Cabinets. We are very easy people to work with and this interaction was not a good experience.
JU
Julie Sheryl Terrana
6 years ago I took on the daunting task of remodeling my kitchen. It was so overwhelming until I met Steve and Matt at LI Cabinets. They made the process so manageable. They showed me beautiful cabinets that fit my budget, that we knew would stand the test of time, and most of all hold up to 3 young children. The design was second to none. The creativity in the bump outs, the staining of the cabinets, and the choice of rollouts beat what any other kitchen and bath store showed us. I am so glad we went with LI Cabinets. Today our cabinets still look like brand new. Now we are working on our master bathroom. I cannot wait to see the design they will come up with for this room. Thank you so much Steve, Matt, and the entire team. I know I will not be disappointed.
CH
Chris P
i discovered LIcabinets on facebook and was very interested in what they offered. They offered me top quality cabinets with all the bells +whistles I ever imagined for an unbelieveably fair price. Licabinets is a well run company. Steve came to my house to to take measurements for the kitchen project and returned several times to double + triple check issues that arose.when i made changes . His brother Matt does a great job with the layouts + designs and he too stopped by at my kitchen to offer the installers some guidance. Most often when you find a deal your happy with the service isnt there but with LIcabinets you get quality and the guidance necessary to help you complete your "Dream"kitchen.I would recommend them in a heartbeat.
MA
Mark C Wall
After the utter devastation of Sandy, my wife and I went on the hunt for a high quality yet reasonably priced replacement kitchen. We were lucky enough to find Steve and his design team at L.I. Cabinets. They sat us down, and listened patiently to our wants/needs. Despite not having the largest space (approx 10 x 10) or biggest budget we were able to design a beautiful yet practical kitchen that gave us double the counter space and far more features than our previous one. We went with the Timberland line of cabinets, and have found them to be a nice upgrade over cabinets offer by the big box stores for roughly the same price. We recommend you speak to Steve and his team, and then enjoy your beautiful new kitchen.
NI
Nikki Campos
L.I. CABINETS IS A GREAT COMPANY!!! My husband and I shopped three different places for cabinets, and found the places to be priced all around the same. So we decided to go with Your Home. When we got to the store with deposit in hand I had a few more simple questions for the sales girl. When she seemed to be aggravated with my questions, we decided to leave. I googled the cabinets we wanted and L.I. Cabinets came up. They had the EXCACT SAME CABINETS for HALF THE PRICE!!! When L.I. Cabinets said they would be by to measure they were and when they said they would be delivered they were. Its nice to have a company that does what they say. I would definitely recommend L.I. Cabinets.
VA
Vanessa Migliozzi
Matt did a great job designing our kitchen. In less than 20 minutes he came to our home, took measurements and out the door he went. He want there for 2 hours like other designers were. A fews days later he gave us a layout we loved! I literally cried and we knew this was what weve been looking for. His suggestions were very helpful; from cabinet color, to the brand, and appliances. We never felt pressured on any choices we needed to make. L.I Cabinets were always professional and courteous. The cabinets are a good brand and a great value. I would highly recommend L.I Cabinets to all, as we already have and will continue to do so.
CA
Cassandra Simmons
I had no idea how involved a decision to update and remodel my kitchen would be. The staff at LI Cabinets was extremely patient, professional and family oriented. They took the time to show me every design possibility, color, and style, until I was able to chose what was right for me. They truly lived up to their vision of creating " A kitchen that belongs in the magazines we browse". My kitchen is showroom and magazine worthy. It is truly more beautiful and surprisingly more affordable than I could have imagined it would be. I love it....and them!!!!