SouthEnd Painting

1800 Camden Rd #107, Charlotte, NC 28203, USA

Address:	1800 Camden Rd #107, Charlotte, NC 28203, USA
Phone:	+1 704-522-0000
Site:	southendpainting.com
Rating:	3.7

Location

Photos 12

Reviews 7

Jonathan Bledsoe

This company is THE WORST I HAVE EVER DEALT WITH. We hired them to replace several boards and repair our chimney, as well as paint it. Everything seemed fine at first and their inspector seemed like a trustworthy person. They were very easy to work with in the beginning, but right before we were going to pay them, we noticed that where they claimed to have painted they had not. They came back out and painted over what they had done though it was difficult to communicate with the painter as he did not speak english. After somehow conveying what we needed done, they did paint it. However after we paid them, the boards which they replaced separated from the house causing rotting in the siding. After calling them for over 6 months we called and informed them that if they did not want to fix what they had done we were going to go to a local news station. At that point they immediately returned our call and sent out what I presume to be the owner of the company. He arrived in a truck with south carolina plates shouting from the road at me as I happened to be standing in the driveway. Upon arriving he was very adversarial, and claimed that he did not do this, it was not his fault that the work had caused rotting and to emphasize his point, he then broke 5 boards with his hand to show where they rotted. He said he was not responsible since we didnt pay him to replace the entire chimney (which when they were quoting us we specifically asked them what all we needed to replace and what exactly we would need to do, which they ensured us that what they were doing was all that was required). He then said that they would replace it, but that they didnt work for free and that whatever we needed would be charged again at full price. I said, this will not stand and with my knowledge of SEO tactics I would be placing negative reviews all over the web to warn people of what he did, and how they operate. He then said oh so youre threatening me, and stepped within my personal space as though he was about to get in a fight with me, upon me trying to walk away he continued to try to get in my face and intimidate me. He was screaming so loudly that my wife who was on the other side of the house came to the door to see what was happening. My employer who happened to have just arrived then walked over and told him he needed to back away, and change the way he was speaking to me or leave. As he was walking away he continued to raise his voice screaming that my house was just S**** and that he cant help weather. We are in the process of contacting the local news to do a story about their incompetence, but PLEASE FOR YOUR SAKE DONT HIRE THESE CLOWNS.

Joe H

Joe H.07/17/2014 The most unprofessional service company I have ever experience. First they did not show up for the first 5 scheduled appointments. Did not even bother to call. When they finally did show up to power wash the townhouse siding, they left the property in complete disarray, did not even bother to remove are belonging from the porches or carport, found screens, door wreaths, seat cushions, and personal belongings literally blown of the deck and front porch and left down on the ground in muddy water. Left garbage and window screens laying in the yard. Left previously locked back gate and storage area door not only unlocked but wide open with bikes and personal property in plain view. The outside furniture they did move they did not even bother to put back where it belonged, left everything covered in soot and dirt that came from the power washing of the brick. Called the owner and he blamed the workers and assured me that they would return the following and clean up and leave restore things how they found it, came back from work the next day, and nothing had been cleaned. Called owner again, owner claimed that he was not paid to clean up decks, porches and car port, (all of which had just been power washed and cleaned days before), he was only paid to power wash brick and repair siding. I could actually go on but I think you get the picture. WORST CUSTOMER SERVICE AND MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH IN 50 yrs.

Anonymous User

Southend Painting replaced some of my siding and painted the house. I had no issue with them at that time. I guess they actually cared becuse they needed to get paid. Later on I noticed that some of our siding began to rot and mildew. I called five separate times over about a 7 month period. Everytime I was told they would send someone out to look at it. They never sent anyone or called. I began to understand that they do not care about customer service. I then called our original sales person and told him I had not heard anything. He said he was very angry and would call the owner right away. A week goes by and no one has reached out to me. They are obviously not going to help me at all. They got paid and do not care if their customers are happy or not. I guess I will have to go to another company to fix my damaged siding. I just wanted o warn others before they make the same mistake.

J Sain

We made arrangements to have this company give an estimate to paint the interior of a home in new construction. Due to the time of day in having to make changes to our reservations & us NOT having access to get in the home for the estimate, an email was sent to the person in charge. 5 hours later we get a phone call from one of their painters who decides to scream his displeasures about driving to the home and then hangs up! Great customer service Sir, Im glad you were inconsiderate & unwilling to listen to us over the phone & work something out. Instead you wanted to blame us for the lack of communication your company has. Your just another reason why the BBB has an alert to customers about your business.

John Mantey

This is a lousy company. Dont ever do business with them. They did the most shotty work on my house, carpentry and painting. They didnt even complete the work in the contract, and then the owner shows up at my house on a Sunday afternoon wanting to get paid. I keep finding hidden problems with the work they did, including not painting new wood under gutters, holes in the wood behind the gutters, and probably a lot more I havent seen yet. I had to curse out the bastard in my yard, creating a bad scene with the neighbors. Yes, I was definitely in "contractor hell" with these people.

Tina Mullenax Courtney

We have used this company multiple times to paint a large medical office suite. We have received estimates from many other companies and SouthEnd has always had the best pricing.They have always been professional, thorough and accommodating. We have patients throughout the day and they work around patient appointments as not to inconvenient us or them and have gone as far as to work weekends to accommodate our needs. If anything wasnt to our satisfaction it was fixed immediately with no hassle. I highly recommend them.

Douglas Prouty

Great experience..Employees were courteous and job was finished in a timely manor. We had a couple of unexpected hiccups in the job (not due to them) and they were promptly handled with ease and expertise. It has been my experience that commercial work is drawn out and susceptible to nickel-and-diming from the contractor.These guys Todd Cahill in particular were the opposite of that.Well done honest work. Thanks Todd for the stress free experience.