FedEx Office Print & Ship Center

Address:	610 9th St, Durham, NC 27705, USA
Phone:	+1 919-286-1000
Site:	local.fedex.com
Rating:	3
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 23

Reviews 13

Lindsie Latta

Its okay. Sometimes I have trouble with the Kinkos service. Lately, for a class, Ive been having to print double sided documents. I like to print on larger sheets since the printers dont print to the edge. I have to set up my 2 page document in InDesign as 11x17 and export as a PDF and request printing double sided on 12x18. The past few times I went, someone would blame me for the document being a different size and print it wrong a few times because they didnt know how to use the software properly. However, there is one guy, I dont know his name but he wears glasses and has a beard I think, who printed a double sided 4x6 document on an 8.5x11 sheet without a problem (after the second try). He never blamed me for the document size and he was finished printing in a couple of minutes. On the other hand, I had to deal with a lady, for about an hour and a half, who didnt know how to print a double sided 11x17 document with crop marks on a 12x18 sheet properly without altering my PDF might I add. She was very nice though and didnt charge me the digital enhancement fee and the store was very busy, so it wasnt entirely her fault. I just want to conclude this by saying that this place is good for cheap printing, but it is very busy and falls behind in some ways with employee training.

Cheri Ross

If I could give less than a 1 star rating i would. I had planned this morning to get an oversized survey (18 x 24) scanned, and called ahead to ask if these people could do it. Drove 20 miles to get here. Then came in the store with my small, very well-behaved dog, and they threw us out because "we dont allow dogs in here--our customers may have allergies." Well, not only is my dog hypoallergenic and probably better bred than most of the employees here, I have now developed an allergy to this place. They wanted me to put her in the car on a 100+ degree day. I left and called UPS Store down the street on 9th to ask if they could do the scan and if they allow dogs in their store. They welcomed us both. Goodbye FedEx Print Center, hello UPS!

roscoe dick

Plain scammers! Standing there for over an hour I am told 64.95 for shipping two items. "If we have to use a second box with will be $24 more." Thus approx $90 for the two items. about another 20 minutes go by and I just cant wait anymore. Subsequently, they tell me I can go and just fill out this form. And they will call me with the total. they call me two more hours later telling me it is going to $150! WTF! She claims that what she said was not an estimate. She is not obligated to anything she said. NEVER USED THIS DUMP!!!

Nicole Cadavillo

My 600pg book was falling apart at the binding and I needed to get it fixed. I tried to go to Staples Copy & Print and they couldnt repair it or put it in a spiral binding, so I tried this FedEx location and they were able to do it quickly and carefully. The customer service was excellent. Ive gone back to do several more spiral bindings and it was done with the same quality and care (with a great price). The customer service is what really sets this place apart and I had to review it. Ill definitely be coming back in the future.

Anonymous User

This is the worst FedEx Kinkos I have ever had the misfortune to patronize in my life. Except for Amy, who is hardworking & considerate, this branch is full of lazy, rude employees who would prefer to send customers away rather than take their business. My first visit was a disaster & I was foolish enough to give them a second chance. I was treated as though my business were an inconvenience to the staff. Heads need to roll at this dump. Stay away from this 9th St. store. If you live in Durham, go to the store on Hwy 55 in RTP.

Zach Shrock

I went in here with a laptop (completely unpackaged) I needed to ship and nothing else (including a clue about what to do). One of the employees there, Darius, was exceedingly helpful and made the entire experience effortless. I came in expecting to spend a lot of time and money getting things sorted out, but was out quickly with a securely packaged laptop shipped off to the destination. I couldnt be more pleasantly surprised about this experience unless they just gave me free stuff on top of it.

Rachel Mills

I regularly use this FedEx Office for printing and shipping services for personal as well as work-related projects. The employees are always very helpful and have on multiple occasions rushed jobs for me with no or reasonable additional charge. I have conducted price comparisons for print and project services and their prices are comparable and reasonable, and discounted if you are a Duke employee. Their location is convenient and always looks clean and organized.

Si MeOn

I ship several packages for work. I need to have a receipt to close out my work order. Everytime I come here I always have to wait 15 minutes or more behind one person who is doing an international shipment. It is like no one knows how to operate a computer and prepare their shipments ahead of time. There is always only one person working the fedex line while the other 2 or 3 employees could care less how long you wait. Useless!!

Vincent something-or-other

Ive used this location multiple times for different services (printing, shipping, packing) because its close to where I work. Different problem every visit. Long waits, poor/no communication with order statis, refused shipments while offering criticisms but NO SOLUTIONS. Im over it. Make the drive to another location or use a different company. Just dont waste your time here!

Kyle Cory

Staff seemed helpful, but then turned out to be quite rude. I overheard another customer saying something to the effect of "hope you get some time off," which led me to think that these folks arent getting enough time off. This would make plenty of sense because no one should speak to a customer the way I was spoken to. I would avoid this place.

Ashley Curcio

Every time I have been here I have found the staff to be helpful beyond words. They take the time to make sure that every project is inline with my expectations. They are quick on the turn around, delivery is fast and friendly and they are more than eager to help over the phone with any questions I have. Thank you for making my life easier!

Gary Carbell

VERY SLOW! Two people might be waiting in line and the reps will take forever to serve each customer. Additional service desks are always free, but no staff will fill them. There always seems to be enough staff buzzing around to help customers, but they are too busy doing other things. Delivering a package here is a nightmare.

Christopher II McGuire

Read the reviews from several years ago but decided to go with them since they are 24 hours. I spoke with an associate named Mark who was supremely helpful and went out of his way to get my order right. He was very polite and took extra time to help walk me through an online issue. I will use this store again!