Thos. Shepherd & Sons Funeral Directors

125 S Church St, Hendersonville, NC 28792, USA

Address:	125 S Church St, Hendersonville, NC 28792, USA
Phone:	+1 828-693-3435
Site:	thosshepherd.com
Rating:	2.3

Location

Photos 5

Reviews 9

Mouse Blue

To begin with Shepherd & Sons made us very comfortable and had a very soothing demeanor and tone when going through the funeral process late last year. The funeral itself was done well, but the aftermath was emotionally draining and painful for our family. I had to pay an exorbitant amount have the ashes and death certificate mailed to me, and gave them my credit card information. Days and weeks passed and neither showed up. I called the funeral home and was told "well mail them later this week"... still nothing. I called again, and "oh, were sorry, well send them out today"... Finally over a month later I received the ashes - inside a second box with a label that read "The remains of: xxxxxxxxx" with someone elses name scratched out. Nowhere was my, or the deceased name located on the box other than the address label. To this day, were not sure if theyre the correct ones. The ashes inside were in a bag that had torn and spilled everywhere, and no death certificate. It is now 3 months later, and a family member received a bill for them to mail me the ashes, and the certificates, which I was already charged for months ago, and paperwork I never received. This is very unprofessional, and made a tragedy even more painful.

Julie Nelson

Our family has worked with Shepherd’s Funeral Directors in the past, but after our last experience I would never recommend or use their services again. My grandfather recently passed away and was cremated there. From beginning to end their staff was cold and unfeeling. They didn’t even let us finish the service in their chapel – the director in charge walked in when our time was apparently up, interrupted and said that the family would be exiting to the left. There was no condolence from the staff at the funeral home. They rushed us through everything telling us we had to respect other’s time because they wouldn’t want to spend too much of their day at a funeral. Seriously? As we left to go to the grave where the ashes were to be interred, no one even gave out directions on how to get there, much less set up a car line. The Shepherds representative at the grave site was actually very kind. The obituary distribution was a mess. I’m not sure what happened, but nobody could find the information. Overall they made an already sad event even worse, and all of the mourners were upset with the way we were treated at Shepherds.

Cynthia Suffern

We are from out of town and had Shepherds do the funeral for my mother. They were very compassionate and understanding of the emotions that we had during this difficult time. They were also very accommodating in allowing us to use the chapel in the funeral home for the memorial service. Also, when we had a problem with the burial site, they helped resolve the problem. During this emotional time, Shepherds was very understanding. We never felt rushed to get things done. At the burial site, we spent a long time after the burial service talking to relatives. Never once felt like we had to leave. We really appreciated the "not feeling rushed" attitude. Their communication was excellent. If we had a question, we never felt like the question was too stupid to ask. Also, any question that needed some time to resolve was promptly resolved with a very quick call-back. My family and I really appreciate everything that they did to make this time less stressful so we could concentrate on my mothers passing into heaven.

Randy Putnam

We are from out of town and sadly picked Sheherd & Son to assist us with the remains of our Father. We are told it took them 9 days to cremate the body, and expected it to take much less time. Had we known, we would never have used their services. Less important, but extraordinarily important, is that we are still waiting 17 days for Dads death certificate. There are so many things we need to do, but cant do without the certificate of death. I am fighting the $250 charge for this service on my credit card, and will not pay for it. The ladies in the office and the owner have no sense of urgency. We have visited and called many times, and I have asked for the owner to call me, but have not heard a word from her. My advice, do not use these people for anything. Especially dont use them for something this important. Unfortunately, there is no recourse for this kind of service except to tell your story and hope others find different Funeral Homes in the area.

Sue Kuchler

Disaster doesnt even begin to describe our experience!! Do yourself a favor and choose a different funeral home - there are several (highly recommended) in the Hendersonville area. The gentleman assigned to us was so inept its no surprise there so many complaints posted here and on other similar venues. After almost 10 days of waiting for a simple embalming, with no contact at all from these people, it was by my intervention alone that we were able to get required signature at hospital and continue with our burial plans. Rather than being thankful for my accomplishing what he failed to do and follow up on, this man decided to berate me for bothering the hospital doctor, worried about jeopardizing his future business relationship. To think I would do any less than my utmost best for my beloved mother is troubling. Beware of their prices - we paid 3x what other funeral homes would have charged for same items - VERY expensive!

Jill Wells

Our experience mirrors that of other reviewers. Lack of communication, obituary not placed in newspapers resulting in minimal attendance at our memorial service. The senior group at the church had organized the reception and the lack of attendees was humiliating to the family. Two requests were required to eventually place the obituary in the local paper. After several requests we personally placed the obituary in the hometown paper. Thirty one days after the death our loved ones cremated remains have yet to be placed in an urn. The family had to make multiple requests with no returned phone calls. Most contacts via email were in response to family requests with no follow up from Shepherds. These and other inadequacies have necessitated our utilizing another funeral home to step in and complete this process. Totally unprofessional.

Steven Tomski

Melanie Shepherd sets the tone for the lack of responsiveness and service. .My In-laws prepaid low frills funerals (both just died in September and November). Money in hand and no more to be gotten, little attention was paid to our repeated concerns and questions (we had family coming from all over the country and Hong Kong). I get it that she does this everyday, but her "customers" dont. To bury your parents is a one time occurrence. Mostly bypassed Melanie on the second funeral as we had the lay of the land from the first. Austin was a bright spot in our dealings. Other employees followed Melanies example of poor service. I recommend looking into the cremation society. Save money and headaches.

Tc Thompson

The Shepherds helped with my grandmothers funeral and I couldnt be more pleased. It was an unattended death and I discovered her. The staff came and handled everything. I am so grateful to Mrs. Shepherd and her team. Their compassion for the family was great and they helped us as an extremely difficult time.

Jeri Titus

11/12/2014. This company does NOT deserve even one star. The are incompetent and rude. The worst experience of my life dealing with the people who own and run this company. Jeri Titus