Cabinets & Granite Direct

4979 W 130th St, Cleveland, OH 44135, USA

Address:	4979 W 130th St, Cleveland, OH 44135, USA
Phone:	+1 216-898-9758
Site:	dihusa.com
Rating:	3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 51

Reviews 13

Kristen Kolesar

STAY AWAY! My parents purchased kitchen cabinets, granite countertops & a sink from them back on 7/27/12. They installed the countertops & sinks shortly thereafter (not sure exact installation date). My mom soaked a cookie sheet in her sink overnight. She woke up on 10/8/15 to a flooded kitchen. The sink had dropped because of their faulty installation. They did not use clips on the sink, only an epoxy. The fixed the sink but refuse to take responsibility for my 3 year old pergo floor that is ruined. I had to have a restoration company come out and dry out the floor & extract the water as well as file a claim with my homeowners insurance carrier for the damages. They will not return phone calls, they spoke with the insurance carrier one time and advised them that the sink fell due to customer neglect. Now they will not accept the insurance carrier calls nor return any phone calls or correspondences. Filed a claim with the BBB and they continue to state that this is customer neglect even though we have the proof with photos & the installation manual showing clips needed to be installed on every side of the sink.

Sarah S

The worst company ever! We bought granite countertops for our our brand new kitchen and scheduled installation, which was a 3 week wait. When the installers finally came out, they refused to do the install, claiming our cabinets were not suitable... Even after they sent someone out to measure and take photos before the stone was cut, nobody ever mentioned that the cabinets didnt look right or needed to be reinforced. We fixed the cabinet and the installers came back, only to find out that the edge was the wrong cut... We spoke with the Manager, Stephanie, several times throughout the process and she gave us a discount because of all the trouble, only to find out that they have now charged our credit card the for the $300 she took off. The counters were installed in early June and our mysterious fraudulent charge showed up on July 14th! To top it all off. They wont return our calls! If youve bought from them in the past, check your credit card statements!

Jeanne Mohn

I have had many business transactions with Cabinets & Granite Direct for several kitchen/bathroom projects and this company has been Amazing to work with! Stephanie and Eric (Managers) have gone out of their way to make my working experience with them both positive and financially rewarding without any compromising on the quality of their product. If any issues arose, Stephanie/Eric were quick to address and rectify, both went out of their way to ensure excellent customer service! Additionally, the office staff/installation staff was very professional and personably. I would highly recommend Cabinets & Granite Direct, they are an Awesome company to do business with and I will continue reach out to them in the future when home/office projects arise. On a scale of one to ten...A Definite 10! Jeanne P.

adrienne nickerson

So, Im looking to have my kitchen completely re-done. New cabinets. The works. My husband asked that I stop into the shop and get some prices on kitchen cabinets and granite. I walked into the shop at 2:50 pm and walked back out at around 3:10 pm? Something like that. You guys can check the cameras. They had really nice stuff. Too bad no one bothered to assist me. There was one associate helping a couple, but everyone else must have been on break. No "hello." "How may I help you?" "Is there something I can assist you with?" "Let me know if I can be of assistance." I really liked what I saw, too bad I wont be back.

Kimberly Allen

From the beginning of the shopping experience to the final installation; this was a great process. Susan helped to make the shopping efficient and offered me the opportunity to select my slab from the warehouse at the time of purchase. No waiting around. In only two weeks both my counters were measured and installed perfectly. Ryan and Wally showed up when scheduled, protected the work area with tarps, asked clarifying questions, offered suggestions to improve the final outcome and cleaned up every speck of dust. I couldnt be happier. If there is another project at my house I will return to Cabinets & Granite Direct!

Emy Garced

They get 1 star for price, but keep in mind that you get what you pay for. The installers did not put up a tarp, six tarps were available to them and they were asked to put a tarp up. They left my entire house full of granite dust, my sofas covered in dust I have to replace them. They chipped a corner of the cabinet during install and didnt say anything. They arrived at 11am and left at 4pm for less than 25 sq. ft. of counter, maybe their 90 min. nap in the van was why they wanted to cancel my appointment in the first place. Be warned, be vigilant and shop around.

Janine Smalley

They had a great selection, store was clean and organized and the staff in the store was excellent. So, We had them do the countertops in our kitchen. I have never had such a poor experience with a company. The work was awful. Cuts were not even, edges not matching. The seams are also quite visible. None of the installers spoke English and communication was extremely difficult. They were not willing to correct their mistakes. I would never use them again.

Joy Keatley

Bianca in the showroom was very helpful. She steared me to a quartz countertop that I absolutely love. The quartz is beautiful and the installation went smoothly. The installer was was meticulous and did a great job.

Ying Huang

Love my kitchen cabinet from CGD, i ordered cabinet from them, and ship to Florida, i had a little problem but they resolve for me right away, very good customer service, i would strongly recommend them.

Juan Pacheco

The company was very accommodating to meet my expectations. The managers were diligent and extremely helpful in addressing concerns promptly. My kitchen looks beautiful. Thank you!

Vlad Rull

I work about 3 years with this company and installed so many kitchen cabinets. The quality of cabinets is very good. Huge hoice of countertops. Highly recommend CGD for everyone!!!

Melanie Prestage

DO NOT USE!!!! I had them in my granite counter tops and this is the 3rd time I am calling them to come fit the seal on it. Cheap granite!!!!!!! Terrible company!!!!!!

A & R Carpet & Upholstery inc.

Thank you guys we love our granite looks even better than we expected.... & connie was great thank again