The UPS Store

14837 Detroit Ave, Lakewood, OH 44107, USA

Address:	14837 Detroit Ave, Lakewood, OH 44107, USA
Phone:	+1 216-226-0077
Site:	theupsstorelocal.com
Rating:	2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 10

Reviews 18

Ashley Turner

Horrible. I dont think Ill ever order using UPS again. I live in an apartment, the first notice was left on my mailbox, saying I was not available and they would try again on the next business day. I left a note on my mailbox asking them to please come to my door next time (because obviously Im not gonna be standing by my mailbox). I had surgery on my eye, and never left the house. 2 more notices were left on my door, no knocks or anything. Monday morning (two days after receiving the last notice) I drove up to the UPS store and was told they were already sent back to the sender, even though the notice said I had seven days to pick my packages up. The workers at the store were very nice and helpful and gave me a number to call. I called and left my complaint and when I received a call back the man was very rude saying how the ups guy had been doing this for over ten years and never had a complaint and wouldnt want to hold onto my package any longer than he had to, he was no help at all and made the situation worse. I ended up having to call the place I ordered from since they were already being sent back, and reorder sending them to my mothers address so this doesnt happen again. Now I have 140 extra dollars taken out of my account until they can refund my money in ten days. I wont be getting deliveries In This area again, if I must use UPS I will have it delivered to a friend or familys house. Oh and I payed for 1-3 buisness day shipping, and now will be waiting over 12 days!

Benjamin Haire

After calling the UPS 1800 number and not being helped, I called this office for assistance in getting in touch with the shipping center and the answering party immediately interrupted me in a very condescending manner to tell me that he didnt know the answer to any shipping questions and that I would have to call the 1800 number. I attempted to tell him that the 1800 number was not able to provide assistance and he interrupted me again to tell me that I should call the 1800 number. I understand that customer service is stressful, and really do like to give people the benefit of the doubt, but this response was amazingly rude, and I will prefer to deal with other companies whenever possible.

James Maurer

Neil is extremely rude. He is unwilling to work with people, to the tune of "can I have have you take my name and number and I am going to have someone else drop off a package tomorrow to be shipped to me. I will pay you with a credit card" I spoke with two ladies earlier to request they pick up this package 3 blocks away and I would pay them. They said they "cant the employees at this store are high school students and they cant" fair enugh, its an unusual request. I have the ups store 12 miles away in rocky heights taking care of my business for me. They were very helpful and willing to pick up my package. Stay clear from here

Chris Sutton

Had a very fragile piece of hand made furniture sent from this store for extremely high price - Item was NOT properly packed and package did not include the standard "Heavy Item" or "Fragile indicators - Needless to say, the item was nearly destroyed in the shipping. When attempting to place a claim, the staff was not helpful and when given specific requests for information, received incorrect information and rude responses. Based on previous reviews, DO NOT USE THIS STORE.

Michael Carraway

Very rude staff, and franchise owner. They lost a very valuable item that I tried to ship from this location. I called corporate, which they explained it had never left this original location. My only thought is that a staff member stole it due to how much I claimed the item to be worth to insure it for shipping. Thank god I did that, though it nearly took 90 days to receive my insurance money. Best advice, never use this store!!! You have been warned!!!!

Jen Davis

Being snapped at by an employee (like literally - fingers being snapped at you as if youre a dog) and being told to hurry up and do what you need to do isnt the best experience, in my opinion. Then after expressing your disapproval of being treated that way - being threatened by that same employee - it kind of leaves a bad taste in your mouth. I believe her name was Shayna - though Im not confident that I was actually given the correct name.

Gus Sako

Called this location looking for help finding UPS shipping supplies and was very rudely told "this is a private franchise we dont do that" and was hung up on. Will gladly drive out of my way to make sure this "private franchise" no longer receives any of my business. And from the looks of the other reviews, this seems like common practice here so not sure how this place is still in business.

David

This place is always a drag to pick up from, just an incredibly rude and inattentive staff. 3 for 3 for pick-ups for me where 4-5 different clerks have been annoyed to perform their basic jobs duties. See you again soon guys, try to cheer up a little!

Tianshu Li

This store refused my package with no sorry. After I complained about it, they just refused all of my packages. Never using their mail box service. Very rude. The man called Neil was very rude and I have never been treated by a man like him before.

Abigail Arndt

Was shipping a big package to one of my cousins in Chicago, the manager and other employees made it so easy for me. They cut a few boxes apart and made a specialized box just for me! Theyre bright and very helpful.

Robert Zuber

called the store and the manager is rude and a jerk. no wonder they have 9 one star reviews. couldnt give me an easy answer and was condescending. thanks for nothing.

Dan Wagner

The guy smelled like dope and the girl was sleeping behind the counter with a cigarette in here mouth. Apparently UPS is hiring pot heads now. Scary.

LANA KK

I had a series of very positive experiences with this UPS location. Very polite and professional store associates willing to go extra mile for you.

Bryan Eyring

Most inefficient operation and rude people - this location is a complete mess!

tiara miller

Very very rude employees. I would never recommend anyone to shop there.

Paul Hieronymus

Drop off packages there often. Small place but they do ok

Joseph McHugh

Walked in to blaring techno music.