UPS Customer Center

4300 E 68th St, Cleveland, OH 44105, USA

Address:	4300 E 68th St, Cleveland, OH 44105, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	3.4
Working:	8AM–12PM 8AM–12PM 8AM–12PM 8AM–12PM 8AM–12PM Closed Closed

Location

Photos 8

Reviews 30

Jessica Sandor

Easily the worst UPS location, although Im very dissatisfied with the company in general. Have been having absolutely nothing but issues with multiple reps. Was told that managers go home at 5pm even though they are open until 7pm, and I was then told I would be contacted by a manager the following morning. Havent heard from anybody, and the policy that you cannot contact the facility directly but only a representative at an inbound call center is ludicrous. When making a complaint I was told "We [UPS] made a mistake and we accept full responsibility, and we do apologize but there isnt anything we can or will do about it."

James Joiner

Very unprofessional!!! The facility was supposed to call me back twice so that I could pick up my package. They never called and the facility closed for the night. The facility closed at 8 and I talked to someone at 3 pm to find out my package. They said they would call back in an hour but never called. Then I called at 5:30 pm. They said they would call back again and never called! This is terrible!

Be Free

Stayed home the entire day waiting for my package because it needed a signature, package never came instead I received an email stating I was not home so they could not deliver it. So now I have to go to the ups hub to pick the package up myself. I will NEVER use ups again Ive never had these problems with FedEx.

Amber Brown

So even though I have the service where i pointedly said leve package at side door, authorized this to be dine by signing online, with this stupid company, because the driver didnt feel like it I dont have what I need. And I needed it ASAP. Then they decided to blame the issue on the sending company. Lowlifes.

Rose Marie Bailey

Fast Friendly Service. I thought I was lost but I followed my GPS, This Office Is Located in The Strangest Area, When and if you ever go here you will know exactly what Im talkin about But other then that Which wasnt a Big Deal, It was a Pleasant overall experience

Carolina Marquez

I was told by UPS customer service that my package was not delivered and that I could pick it up at this location. I went and my package was not there, it actually was delivered. The lady at this location was nice and helped me out.

Patrick Hilderbrand

Obviously a very polarizing experience. The staff that were on duty when I had to pick up my package were extremely helpful even though UPS itself was late getting it to me. The facility is in a rough neighborhood, so be aware.

King Narkysos

If you must go here you might wait a while depending on your driver but when i was here the guy i dealt with was friendly

mellowxpatrick

Who the frigg closes for 3 hours in the middle of the day during normal business hours? Get friggen real Cleveland.

John Koscielski

The staff is courteous and attentive. UPS provides a wonderful service that cannot be matched

Jose M Umpierre

Ive picked up packages from this location several times. Ive never had any issues.

David Barnes

Customer Service spent more time gossiping than helping the customer.

Darlene Johnson

Customer service has gone out the window you have to do all the work